Glovsky Orthodontics

12/16/2013

 

Revdex.com

4428 N. 12th St.

Phoenix, AZ 85014

 

Reference #: [redacted]

 

Per your request, I'll go into more detail  regarding [redacted]'s dealings  with our office. [redacted] was given a treatment estimate for [redacted] in May 2013 (see attached), you'll  note that [redacted]'s portion  indicated  is considerably higher than what she paid. This is due to a portion that is being paid in monthly  installments by Adoption  Subsidy over the entire  course of treatment, so the account  is truly  not paid in full as [redacted] keeps stating. We honored discounts based on [redacted]'s current situation at that  time  she came in for the estimate and contract, in order to go above and beyond to help her financial situation in regards to braces. It's typical that  we offer a 5% paid in full discount  for any patient portion that  is brought  to a zero balance in one transaction. We offered  [redacted] a 7% paid in full discount  on the portion  of $3480.00. Once our position  changed with [redacted] we adjusted the charges accordingly to achieve the agreed upon insurance  fee. So there  was a paid in full discount  of $243.60, a family  savings discount  of $400.00 and additionally a discount  of $239.40 to achieve our agreed upon fee with Delta Dental.  [redacted] outlines  these exact totals in her email to me, which Isupplied in my first  response. Because we did not have [redacted]'s credit  card on file in our office,   Icalled [redacted] after Ireviewed her email to get her credit card number  and I specifically  stated  the amount  that  was going to be charged  (the  amount that  she provided  to me in email); $1852.18. At no point  did [redacted] ever question  this total.

If she felt she was due any further discounts, she had multiple opportunities to address that prior to providing her credit  card information. [redacted] also keeps saying that  I refuse to supply her with a monthly payment schedule when in fact she already  has this information. The monthly  payment schedule is listed in her original  contract, and a copy was provided  at the patient's first treatment visit, those totals  have not changed. If the credit  card transaction has been disputed  and is ultimately reversed,  monthly payments can commence  at any time. I encouraged [redacted] several times to come into the office to talk about  the account  in detail prior to her paying  anything and she never took action to meet  with  me. Ifeel this may have cleared up any misunderstanding on her part.  We here at Dr. Glovsky's  office do not feel we have in any way been deceitful  or dishonest,  we feel this is simply  a case of misunderstanding on [redacted]'s part that  has gotten  out of hand. Ihave been forthcoming with all information regarding this account and it's  history  and will continue  to be. It saddens us that  this situation has come to this and in order to resolve this matter, we are going  to refund the amount  of $243.60 to [redacted].

 

 

 

 Respectfully, [redacted]

Financial Coordinator

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

While Ms. [redacted] continues to maintain that I did receive a paid in full discount, the numbers don't lie and the fact that my credit card clearly was charged the exact same amount that I would have paid using the payment plan option has not been disputed or addressed.  In any event, I appreciate the willingness of Dr. Glovsky's office to honor the verbal and written commitments that Ms. [redacted] made.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved with the understanding that any further billing issues will be addressed in writing.  

Without the assistance of the Revdex.com this matter would not have been resolved and I sincerely appreciate your efforts and assistance. 

Regards,

sans-serif;">12/03/2013

 

RevDex.com

4428 N. 12th St.

Phoenix,  AZ 85014

 

 

Reference  #: [redacted]

 

To whom

 it may

 concern,

 

This letter is in response

 to complaint # [redacted]

 

I'd like to start  by saying

 that

 I believe this

 matter is simply a

case of misunderstanding and miscommunication. I have provided ample  documentation to support our  fulfillment of every request

 the

 responsible party has made  to date.

 Attached you

 will

 find

 an email that  was

sent to us from  the  responsible party outlining in detail the  fees

associated with  this  case and you'll also find  a ledger

 supporting all details. At

the  time  of her email no

charges had been placed

 on her 

account and  a call was placed

 to obtain her credit card  information for the  payment of the $1852.18 which  she indicates she owes  in the  email. At

no time between the email, phone  call

and  actual  charge

 was there any  concern expressed about any further discounts.

 

Please let me know

 if Ican provide any

 further details in

this  matter.

Sincerely, 

[redacted] 

Financial Coordinator