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Glow Eternal Eye Serum

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Reviews Glow Eternal Eye Serum

Glow Eternal Eye Serum Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I definitely accept the refund of all my money as appropriate.HOWEVER, the original complaint stated the advertisement was MISLEADING when it stated that Joann Gaines, of the TV show Fixer Upper, was the creator of the product. This is what led to my purchase of the product: trust in the creator.
Regards,*** ***

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our eye serum and skin cream on a day trial basis back on 09/27/and paid the shipping and handling fees of $and $The trial expired on 10/12/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/12/2017: $for the eye serum and $for the skin creamDue to no cancellation the autoship program took effectThe following month on 11/11/the customer was charged for new shipments: $for the eye serum and $for the skin cream.The customer contacted our Customer Service on 11/18/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 11/11/and 10/12/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID: *** dated 01/04/2018.$Trans ID: *** dated 01/04/2018.$Trans ID: *** dated 01/04/2018.$Trans ID: *** dated 01/04/2018.The two refunds of $should reflect on the customer’s account within to business days and the two refunds of $will be mailed as a check in 4-weeksPlease relay this information to our customer and feel free to let us know should you have further questions

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Address: 12913 Harbor Blvd #Q3 #331, Garden Grove, California, United States, 92840

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