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Glow Professional Home Cleaning Services Inc

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Glow Professional Home Cleaning Services Inc Reviews (4)

Complaint: ***I am rejecting this response because: the additional services that the Business stated that they provided did so without our knowledge and without agreementWe specifically stated that we only wanted the services that the *** paid forTherefore being sent to collections is not an agreeable resolution. Sincerely,*** ***

Thank you, we will be reporting you to collections as previous stated

This customer stole from our company and refused to pay for a service that was not included with the coupon they purchased.  Our customer service staff made it very clear that the coupon they purchased was for a hot water clean only. Referred to as our silver carpet cleaning package which is a...

hot water clean only and listed on our website as such. Our technician went over these details with the customer at the end of service, but it should have been done at the beginning. An exception to following procedure was made because our technician believed this couple were trustworthy since they attended the same church. This was not a safe assumption because this couple decided to play ignorant like they did not understand what was being presented to them at the time of service after we had performed the upgraded service with shampoo and spot/stain treatment. Mr. [redacted] was told this over the telephone before booking the appointment that the coupon was a hot water clean only and if their carpet was more soiled beyond what the hot water cleaning service could accomplish they would have to upgrade to our gold package which includes shampoo and spot/stain treatment. He agreed to pay the $110 over the telephone to get us to book the appointment, and then when we perform this service based on a false since of trust which was a huge mistake on our part, he decides that he does not want to pay his bill. In our industry this is the equivalent of running out on your bill at a restaurant without paying.  This couple is deceptive and dishonest and they will be reported to our collections agency as we follow our collections procedure.  The attached files are the same details that were shared with this customers at the time of service.  All of the details of the service we provide can be found on our website at glowproclean.com/cleaning-process as well as our faq page at glowproclean.com/.  In our business when customer fail to research throughly and overlook key details they accuse of being dishonest, but we bring these details to their attention as soon as we speak with them over the telephone, now why would a dishonest company do that?

Complaint: [redacted]I am rejecting this response because: it is not the truth.  We did not steal from this company by any means. Mr. L[redacted] , the owner of the business and also the technician that cleaned our carpet, was told that we only wanted what the [redacted] paid for, also known as the Silver package. He wanted us to upgrade to the Gold package, but we told him No. That we only wanted what the [redacted] paid for.  If he was trusting that he could take advantage of us, by doing something without our consent and then bully us into paying for it, he was mistaken. Trustworthy businesses do not operate in that manner.  Sincerely,[redacted]

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Address: Lynnwood, Washington, United States, 98087

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