Glow Tanning Center

Glow Tanning Center has been in business for years and have NEVER had a single Revdex.com complaint to this pointThe contract that the customer signed is 100% legal, binding and clearly states that any membership must be formally cancelled in writing a minimum of days prior to the next billing
cycleThe customer never came into the salon to sign the required paperwork and as a result the package continuedWe have over clients that get billed on a monthly basis for this type of package without incident.. After speaking with the customer today, she admitted that she "never read the contract" but feels that the practice is somehow misleadingWhile we disagree 100% with her assessment that the document is in any way misleading and deceptive, we are a small local business and want to do everything in our power to keep our customers happyAs a result, because the customer did honor the initial required month minimum, we will remove any & all fees attached to this customer's account, and she has expressed the desire to continue on as a customerAs of this afternoon this incident has been resolved to the satisfaction of all parties involved

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I agree that the issue has been resolved, but reject the business owner's comment that I admitted that I never read the contract. That is a statement. No such comment was every made. The manager of Glow Tanning Center called and said that she had spoken with the owner and they agreed to remove the charges. I appreciate their efforts and am satisfied with this resolution.]
Regards,
*** ***

On July **, 2016, [redacted] came into our rental office to rent a car for one day.  At the time of the rental, a $250 deposit was taken on his [redacted] card to cover the rental and any incidentals that may have occurred during...

the rental period.  The customer was made fully aware of what the deposit was going to be before the vehicle left our rental yard.  Upon return, the difference was put back onto the same [redacted] card that was presented at the time of rental and return.  Again, the customer was made fully aware that the difference would be returned at the time of return.
 
            The total cost of the rental was $91.68, and when [redacted] returned the vehicle, a $158.32 refund was made to his card.  The deposit and refund were made to the same card on the same day, July **, 2016. 
 
            Any time you rent an item, whether a tool from [redacted], a car from [redacted], a truck from U-Haul, a deposit is taken in case the item is returned late or damaged, or what have you.  When you stay at a hotel, a deposit is also taken for incidentals in case of damage to the room.  Taking money above the cost of the rental is the norm and the customer was made aware of such.
 
            The money was returned upon the completion of the rental.  The refund was immediately taken out of our bank account, and in the banking industry, it is up to the card issuing bank to release the funds back to their customer, which is usually three to five business days.  Once the funds were refunded through our credit card terminal, we have no control on how long the customer’s bank takes to return the funds to the card holder.
 
            We have been in business since 1970, and we treat all of our customers with the utmost respect and inform them of all charges and policies upfront.  There are no hidden agendas, whatsoever. 
 
            Not only do we do local and walk-in rentals, but we advertise heavily on the Internet, and we have many regional, national, and international customers that come from all parts of the country and the world.  If you look at our reviews, you will see all of the positive feedback left from customers all over the country and the world.
 
            Everything was done professionally and properly on our end, and I guess the customer was thinking the money would be returned immediately, as if he paid cash.  There was nothing done wrong or intentional on our part for this customer to complain.  The deposit was taken and the refund was given on the same day.
 
            Please do not post this negative complaint, as it is false information on the card holder’s part and Empire Rent a Car did absolutely nothing wrong with regard to this situation. 
 
            See attached copy of his contract, showing the $250 deposit taken and the $158.32 refund on the same day, along with a copy of our credit card batch receipt showing both the charge and refund was issued on the same day, 7/**/16.