word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">After receiving your letter in regards to this complaint I have talked with the manager of the other shop and he assured me that he did not tell the customer that a bad job was ***ehe also explained to her when she said that my bad coolant flush caused her coil to fail that it was not the case
The time she came back she was complaining that the fluid was to full and wanted me to do something about itI told her that it was not to full and would be fineWhen she came back the 2nd time and started yelling in my waiting area in front of other customers that I did a bad job and she had it fixed somewhere else I told her I would give her the money back and she could leaveshe left saying she was going to contact you and make sure that I got bad reviews from you
After talking with the manager of the other repair shop he told me that she told him that I wouldn't take care of the problem and wanted them to do itAt this point I feel that there is no way for me to make her happy and am not willing to give her a refund when she was not honest with you, me or the other repair shop
*** ***
GLP Automotive
I will give the customer her money back just as I told when she came in yelling and screaming in front of my customers that were here in my shopIf I give her the money back it is with the same condition as I first offered to herShe is not welcome to return to my business at any pointI would also ask that she not be allowed to post that I did a bad job and try to destroy my company name
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good afternoon,
I reject GLP
Automotive’s responseHis statement is not truthful in regards to my
experience at his businessI keep firmly that he has distorted the truth I keep my word that I went to his repair shop
to get a solutionThere was only one client at his shop on 11-12-He never
offered me to pay me back my moneyI did not yelled at him like he said
Instead, he was rude to me, and said “I won’t give you back your money” Like I stated in my previous letter, I went to
GLP Automotive three times to try to resolve this issue, since this repair shop
delivered the coolant flush service in my vehicleThe first time that I went
to the auto repair was on 11/06/(the same day that the service was ***e in
my car), and the second time was on 11/07/I told him that my car started
to have problems after he delivered the coolant service, such as my vehicle was
shaking and the check engine light was onHe only turned the engine light off
Overall, he disregarded my concerns
I strongly believe that clients
have the right to ask questions about the service ***e and clients should not
be mistreatedI would like to emphasize one more time that I went to his
repair shop to get a qualified and good service for the money that I paid
Instead I was provided a poor jobFor this reason, I was concerned about my
car that was still presenting the problems mentioned aboveSo I decided to
take my car to another repair shop, Mike’s Auto Repair, for another diagnostic
Their address is William Street, Lake Geneva, WI
I would like to ask you to please
contact Mike’s Auto repair and to ask *** *** about my car’s coolant
diagnostic results before the new coolant service was providedHis phone
number is ###-###-####He gave me the diagnostic that said "Advise on low
coolantTested coolants freezing points tested at -Recommend coolant
flush". I was worried that the low
coolant fluid in my car, and the cold weather temperatures could cause damage
to my vehicleSince my concerns were disregarded and an unsatisfied job was
***e by GLP Automotive shop, I decided to get the new service by Mike’s auto
repair shop on 11-12-
After this, on 11-12-I went to GLP
Automotive for the third timeI wanted *** *** to know
about this and if he knew that the job ***e in his auto shop was not performed
wellI have the right to be dissatisfied and to be an upset customer because I
only wanted a good job to be ***e in my vehicleI felt disappointed because I
have trusted a service, and I was hoping to receive an excellent experience
according to business missionsI feel like this repair shop did not fulfill the right to effectively serve costumersI have given my truthful
statement about my bad personal experience at this businessI also have
attached the two billing receipts from the two repair shops so you are able to
contact Mike auto repair service and verify the diagnosis on my coolant system
before the new service was provided Please let me know if you got this and I will also fax you this letter and the two billing receipts from the two repair shops so you are able to contact Mike auto repair service and verify the diagnosis on my coolant system before the new service was providedThanksI appreciate your timeHave a good day,
*** ***
word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">After receiving your letter in regards to this complaint I have talked with the manager of the other shop and he assured me that he did not tell the customer that a bad job was ***ehe also explained to her when she said that my bad coolant flush caused her coil to fail that it was not the case
The time she came back she was complaining that the fluid was to full and wanted me to do something about itI told her that it was not to full and would be fineWhen she came back the 2nd time and started yelling in my waiting area in front of other customers that I did a bad job and she had it fixed somewhere else I told her I would give her the money back and she could leaveshe left saying she was going to contact you and make sure that I got bad reviews from you
After talking with the manager of the other repair shop he told me that she told him that I wouldn't take care of the problem and wanted them to do itAt this point I feel that there is no way for me to make her happy and am not willing to give her a refund when she was not honest with you, me or the other repair shop
*** ***
GLP Automotive
I will give the customer her money back just as I told when she came in yelling and screaming in front of my customers that were here in my shopIf I give her the money back it is with the same condition as I first offered to herShe is not welcome to return to my business at any pointI would also ask that she not be allowed to post that I did a bad job and try to destroy my company name
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good afternoon,
I reject GLP
Automotive’s responseHis statement is not truthful in regards to my
experience at his businessI keep firmly that he has distorted the truth I keep my word that I went to his repair shop
to get a solutionThere was only one client at his shop on 11-12-He never
offered me to pay me back my moneyI did not yelled at him like he said
Instead, he was rude to me, and said “I won’t give you back your money” Like I stated in my previous letter, I went to
GLP Automotive three times to try to resolve this issue, since this repair shop
delivered the coolant flush service in my vehicleThe first time that I went
to the auto repair was on 11/06/(the same day that the service was ***e in
my car), and the second time was on 11/07/I told him that my car started
to have problems after he delivered the coolant service, such as my vehicle was
shaking and the check engine light was onHe only turned the engine light off
Overall, he disregarded my concerns
I strongly believe that clients
have the right to ask questions about the service ***e and clients should not
be mistreatedI would like to emphasize one more time that I went to his
repair shop to get a qualified and good service for the money that I paid
Instead I was provided a poor jobFor this reason, I was concerned about my
car that was still presenting the problems mentioned aboveSo I decided to
take my car to another repair shop, Mike’s Auto Repair, for another diagnostic
Their address is William Street, Lake Geneva, WI
I would like to ask you to please
contact Mike’s Auto repair and to ask *** *** about my car’s coolant
diagnostic results before the new coolant service was providedHis phone
number is ###-###-####He gave me the diagnostic that said "Advise on low
coolantTested coolants freezing points tested at -Recommend coolant
flush". I was worried that the low
coolant fluid in my car, and the cold weather temperatures could cause damage
to my vehicleSince my concerns were disregarded and an unsatisfied job was
***e by GLP Automotive shop, I decided to get the new service by Mike’s auto
repair shop on 11-12-
After this, on 11-12-I went to GLP
Automotive for the third timeI wanted *** *** to know
about this and if he knew that the job ***e in his auto shop was not performed
wellI have the right to be dissatisfied and to be an upset customer because I
only wanted a good job to be ***e in my vehicleI felt disappointed because I
have trusted a service, and I was hoping to receive an excellent experience
according to business missionsI feel like this repair shop did not fulfill the right to effectively serve costumersI have given my truthful
statement about my bad personal experience at this businessI also have
attached the two billing receipts from the two repair shops so you are able to
contact Mike auto repair service and verify the diagnosis on my coolant system
before the new service was provided Please let me know if you got this and I will also fax you this letter and the two billing receipts from the two repair shops so you are able to contact Mike auto repair service and verify the diagnosis on my coolant system before the new service was providedThanksI appreciate your timeHave a good day,
*** ***