Complaint: [redacted]I am rejecting this response because: This company should not have an A-, right before your eyes they are playing a game. I don't have a complaint number because Tapjoy is not responding to the inquires I've sent them from their web page. But I can prove that I've completed the purchase. I should not have to go through this kind of hassle when my points were promised to me upon completion of the offer. Investigate their website, and you'll find there are thousands more like me. I have attached a copy of my completed offer which they are apparently pretending not to be aware of. Sincerely,[redacted]
Hi [redacted],
Sorry that it took long to respond to your complaint, we have now resolved your concern regarding Fyber offers via our ticketing system.
Thank you!
Dear [redacted]
We understand that you've had issue with the offer payout through Tapjoy.
Tapjoy is a 3rd party vendor for these offers, and since you already have contacted them regarding the offer, you will have to follow-up with them regarding this issue. Please visit the website below for...
instructions on how to contact Tapjoy support:
[redacted]
Alternatively, if you already have a reference number for your Tapjoy complaint, you can send them an email directly with the reference number to[redacted]
Best,
Glu Mobile Inc.
Complaint: [redacted]I am rejecting this response because:
Dear GLU Support,I would like to begin by saying that I am very unsatisfied and honestly offended by GLU's response. I have already stated that I am a spare time computer gamer who plays by the book - in our case, the book being the Terms of Service which I have agreed to. I am not here to create any sort of nuisance to the players or the GLU staff. I am here only to play my favorite game, and I would never risk getting my account banned.I will, however, agree on being on the same page with you on one chapter - the players who are involved in any sort of exploitative activity deserve to get banned, but I am telling you that honestly I am not among them.I am utterly shocked and completely unsatisfied with the support I am receiving from the gaming company I have loved and been a loyal customer. The action taken against my account is unjust and mistaken, which I have appealed in the first place, and for all the time and effort I have put in this game. I receive some sort of automated repose, telling me that this alleged "evidence" was correct. Now, I am asking what can this evidence be? Have I been recorded in a video while performing these exploits you are claiming I have done? Well, let me tell you - no. Why? Because I have never ever done such thing!I cannot describe the stress I am going through as I am writing this ticket, and it is only because of you, because you have decided to ban me for no reason. Losing my Satisfied account means the world to me, since I have invested so much time into increasing my in-game team in order to play with my friends. What am I now supposed to tell everyone?I am asking you to please open a new and thorough investigation on my account so you can witness the mistake you have made, and lift the suspension of my account, so I can log in back in my favorite game and continue playing with my loved ones.Sincerely,[redacted]
Initial Business Response /* (1000, 16, 2015/11/18) */
We do not have any tickets associated with this player. Please kindly submit a in-game customer service ticket if you have any questions or issues
Dear [redacted]
Regarding your complaint, we did reach out to our developers and responded to your concern via our support ticket with explanation regarding the mystery box and matchmaking (losing streak).
With regards to request of refund of in-game currency, we are unable to do so...
per our terms of use. Our virtual currency is non-refundable and not returnable for any reason.
Best,
Glu Mobile Inc.
We will be able to address the issue of game play and lost game play if the individual end user is able to provide proof of purchase. However, it is my understanding that this information has yet to be provided.
Complaint: [redacted]I am rejecting this response because: This company should not have an A-, right before your eyes they are playing a game. I don't have a complaint number because Tapjoy is not responding to the inquires I've sent them from their web page. But I can prove that I've completed the purchase. I should not have to go through this kind of hassle when my points were promised to me upon completion of the offer. Investigate their website, and you'll find there are thousands more like me. I have attached a copy of my completed offer which they are apparently pretending not to be aware of. Sincerely,[redacted]
Hi [redacted],
Sorry that it took long to respond to your complaint, we have now resolved your concern regarding Fyber offers via our ticketing system.
Thank you!
Dear [redacted]
We understand that you've had issue with the offer payout through Tapjoy.
Tapjoy is a 3rd party vendor for these offers, and since you already have contacted them regarding the offer, you will have to follow-up with them regarding this issue. Please visit the website below for...
instructions on how to contact Tapjoy support:
[redacted]
Alternatively, if you already have a reference number for your Tapjoy complaint, you can send them an email directly with the reference number to[redacted]
Best,
Glu Mobile Inc.
Complaint: [redacted]I am rejecting this response because:
Dear GLU Support,I would like to begin by saying that I am very unsatisfied and honestly offended by GLU's response. I have already stated that I am a spare time computer gamer who plays by the book - in our case, the book being the Terms of Service which I have agreed to. I am not here to create any sort of nuisance to the players or the GLU staff. I am here only to play my favorite game, and I would never risk getting my account banned.I will, however, agree on being on the same page with you on one chapter - the players who are involved in any sort of exploitative activity deserve to get banned, but I am telling you that honestly I am not among them.I am utterly shocked and completely unsatisfied with the support I am receiving from the gaming company I have loved and been a loyal customer. The action taken against my account is unjust and mistaken, which I have appealed in the first place, and for all the time and effort I have put in this game. I receive some sort of automated repose, telling me that this alleged "evidence" was correct. Now, I am asking what can this evidence be? Have I been recorded in a video while performing these exploits you are claiming I have done? Well, let me tell you - no. Why? Because I have never ever done such thing!I cannot describe the stress I am going through as I am writing this ticket, and it is only because of you, because you have decided to ban me for no reason. Losing my Satisfied account means the world to me, since I have invested so much time into increasing my in-game team in order to play with my friends. What am I now supposed to tell everyone?I am asking you to please open a new and thorough investigation on my account so you can witness the mistake you have made, and lift the suspension of my account, so I can log in back in my favorite game and continue playing with my loved ones.Sincerely,[redacted]
Initial Business Response /* (1000, 16, 2015/11/18) */
We do not have any tickets associated with this player. Please kindly submit a in-game customer service ticket if you have any questions or issues
Dear [redacted]
Regarding your complaint, we did reach out to our developers and responded to your concern via our support ticket with explanation regarding the mystery box and matchmaking (losing streak).
With regards to request of refund of in-game currency, we are unable to do so...
per our terms of use. Our virtual currency is non-refundable and not returnable for any reason.
Best,
Glu Mobile Inc.
We will be able to address the issue of game play and lost game play if the individual end user is able to provide proof of purchase. However, it is my understanding that this information has yet to be provided.