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GLV Insurance Agency Inc

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Reviews GLV Insurance Agency Inc

GLV Insurance Agency Inc Reviews (3)

I was referred to Insurance Express via a mail flyer They gave me a price quote $less than my current homeowner's policy I said great, I'll take it When I actually got the quote via email I noted that the coverage amounts were considerably lower and the deductible considerably higher than my current policy I called the agent I had spoken with over the phone and told him I was not going to take the policy Then I got the call from the person who would verify I wanted the coverage and get my "signature" over the phone I told her I did not want the policy Then weeks later I get another call about the policy and she didn't know anything about my cancelling the policy and said I had to actually complete a form with my signature and fax it back to cancel the policy I never "signed" any paperwork nor have I paid for a policy with Insurance Express, yet the paperwork says if I don't return it in days the policy will still be in force How is this possible? I have notified my mortgage company to continue with my old homeowner's policy and I will return the form, but I will NEVER do business with Insurance Express again and I urge others not to do so

This by far the worst experience I've dealt with business wise. To make a really long story short this company is as unorganized as they come. I've sent all the required documents months prior to closing on my new home. A couple days after closing I received a nasty email threatening to cancel my policy due to nonpayment and not submitting required documents. I immediately contacted my title company to ensure that they had mailed the check. They sent me a copy of the check along with invoice to my email showing that it had been paid and deposited by the company. I phoned this company back to which they're response was "well, we don't have it!". I asked them where did they want me to send the documents (again) to which I immediately sent... again! A couple days later my husband receives a nasty email making the same threats for failure to submit the documents! He called them and they claimed to have never received those or payment. At this point I was getting extremely frustrated since I have most certainly taken care of all this a couple of times now! I sent these documents once more and the proof of their company depositing the check that I had sent weeks prior. Just today my husband call me upset because he had received an email once more saying that they still don't have the documents. When I got home I found a nasty letter in my mailbox not saying anything about the documents not being received but threatening to cancel our policy due to non-payment. I immediately called the company, and needless to say I wasn't very happy, demanding to know why I had this threatening letter. She claimed that she has no idea why I got it and perhaps I just paid and the letter was mailed prior. I found this to be ridiculous and it seemed as if she was just making excuses since the proof of payment clearly shows that the check had been deposited about a month prior and the letter dated only days ago. She began telling me that she is yet to receive our HUD statement... which is awfully funny being that she received the other documents that were part of the exact same email. I told her that I would send it one more time (being #4) and after that I'm sending it registered mail since no one can get their act straight there. I own my business and if I ran it the way they run theirs I would be out of business! Lucky for them people need homeowners insurance. Horrible, horrible, horrible customer service! Stay away from this company at all costs!

Good morning,
I wanted to take a minute this morning to let you know what a great employee and service professional you have with [redacted]. Yesterday she helped make a stressful process for me absolutely pleasant. She took the time to give me options, waiting on hold before bringing me on the phone to save my time with the bank, and the best thing was finding out my motivation what was more important to me and working to exceed my needs which she has!
It was a pleasure and I hope to work with Insurance Express for a long time to come.

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