GlyceMate

In Reference To [redacted] , MO Case ID Account Number [redacted] October 16, 2014To Whom It May Concern: I am writing this letter in response to case number: [redacted] complaintI understand that the Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment Please feel free to contact us with any further documentation or questions you have to resolve this matterI appreciate your time and review of the above reference complait In Reference To [redacted] , MO Case ID Account Number [redacted] Customer Phone Number Customer Email ###-###-#### ***.***@ [redacted] IP Address [redacted] , MO United States The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least years old and agree to the Terms and Conditions” (see attached pages)In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditionsUpon receipt customer has an opportunity to read the terms one more time before deciding to keep the product The customer placed their order on 08/21/01:11pm to participate in our trial offer where she had days from her order date to try our product Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already receivedUnder circumstances, we allow customers to return the product back postmarked within their trial periodWe have cross checked with our returns department and the cu has yet to return the product resulting in the trial charge of $ Trial product: USPS shows tracking number [redacted] delivered our product to the customer at 3:pm on August 25, in SAINT CLAIR, MO I understand the Complaint Involves: Advertising Issues When placing her order, the customer checked “Yes, I am at least years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully We offer a FREE day trial from their order dateDue to thousands of shipments being shipped every day, we are unable to track when each customer receives their productWe allow customers to call in and request their trial period to be extended depending on how long shipping took or if customers need extra time to try the product Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Trial Orders: By submitting your billing information and order, you are agreeing to the terms and conditions of the 14-day trialYou will be sent your trial order of our product, given access to the GLYCEMATE program portal website and be billed a small shipping and handling charge of $todayThe 14-day trial period starts when you place your order and may be cancelled by phone at ###-###-####dfYou may extend your trial by calling us any time before the 14th day to get more time to try the product outYou will be responsible to pay the Shipping and Handling charges for your first shipment and that is the amount billed to start the trialThe cost of the product and GLYCEMATE portal website is $and you will be billed that price for the initial product sent out and the access to the website if you do not cancel before your 14-day trial has endedIf after your 14-day trial period you wish to continue to receive our product and access to our GLYCEMATE portal website, simply do not cancel, and in approximately days and continuing every days thereafter, you’ll be shipped out a bottle of GLYCEMATE capsules for the full priceIf you wish to cancel your order before the day trial has ended, contact us by phone or by email and you will not be billed anything further I have attached screenshots of our order page where it states our terms and conditions and where the customer agreed to itIn addition of our policy being on the order page, we also attach a hard copy of the terms on the OUTSIDE OF THE PACKAGECustomers have another chance to read and fully understand how the trial period worksIf customers do not agree, they may simply refuse/return to sender the package As a courtesy, the package will be sent back to us at NO COST TO THE CUSTOMER I also understand that the customer claims she ordered a “sample.” Unfortunately, we do not offer any samplesNowhere on our website says “Sample.” We offer a trial period, which might confuse some customers The trial allows the customer to get the product and try it out We have record of the customer contacting our call center on 09/15/14, past her trial periodAt this moment, the customer still had possession of the product and contacted our call center past their trial periodWith no product returned, we are unable to credit the customerHad the customer sent the product back, we would have been more than happy to issue her the credit We have cancelled the customer's recurring subscription on 09/15/per their request when they contacted our call centerThey will no longer receive any products or charges from usPlease see attachments of where the customer was informed of the trial charge I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter Sincerely, Glycemate

I enjoy the product, and it has worked very good for me My blood sugar was running between and 500, but with the month supply of glycemate I received from you, my blood sugar has lowed into the 100's I would recommend this product to anyone that battling type diabetes I think it is a wonderful product Thank you ***

I just wanted to give testimony that before taking Glycemate I was always tired and sleeping too much, Now I have energy to burn, and I'm sleeping better at nightI'm also having less chronic painI have Diabetes, Fibromyalgia, Chronic Fatigue Syndrome etcSo I feel the Glycemate is helping me in so many waysI also got my mother on it tooI would recommend it to any oneBecause it is healing me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Because they never sent me a letter telling me all what they saidI received the bottle of product with a small book telling me how to take it The product never work for my health and I and I never reorderMy point is NOBODY HAS THE RIGHT TO WITHDRAW MONEY FROM ANYBODY'ACCOUNTWITHOUT AUTHORIZATIONThis business is another copy of SMILING BOB,the one made millions doing this fraudThank Revdex.com for your help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved It should have been made clear on the website, but as I have said before, it is my fault for not reading the fine print when I received the product I will never order any other item from them again Regards, [redacted] ***

After a trial of this product my husband's blood sugar levels are already lower, but more importantly he has stopped being crabby and is his sweet self againI was impressed with the helpfulness of the PHONE support also

In Reference To [redacted] Case ID Account Number [redacted] November 3, 2014 To Whom It May Concern: I am writing this letter in response to case number: [redacted] ***... [redacted] complaint. I understand that the BBB fairly reviews the situation from the consumer and merchant point of view to make a fair judgment. Please feel free to contact us with any further documentation or questions you have to resolve this matter. I appreciate your time and review of the above reference complaint. In Reference To [redacted] Case ID Account Number [redacted] Customer Phone Number Customer Email [redacted] IP Address [redacted] The customer agreed to the following terms upon purchase by acknowledging the follow statement: By submitting this I affirm that I am 18+ years old and agree to the Terms & Conditions. In addition to the terms and conditions on the website, we ship the product with a copy of terms and conditions. Upon receiving the package, customer has an opportunity to read the terms one more time before deciding to keep the product. The customer placed their order on 09/18/2014 02:04pm to participate in our trial offer where the customer had 14 days from their order date to try our product. Stated right below their grand total at the checkout page, Your credit card will be charged $ [redacted] for shipping and handling of your 14 day supply of Glycemate. You will have 14 days since the order date to try Glycemate and decide if it is right for you. If by the end of your trial you are enjoying Glycemate, simply keep the bottle and your credit card will be charged in the amount of $ [redacted] for the item received. To see full terms and conditions please click below. Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Under normal circumstances, we allow customers to return the product back postmarked within their trial period. Since the customer never reached out to us, we were not in the position to cancel their recurring subscription. We were completely unaware of the customer's concerns. The customer did not contact our call center until November 3, 2014. A manager was instructed to contact the customer back but was unable to reach the customer. Please see the notes below taken from our CRM: 11/03/2014 10:51am - [redacted] - [redacted] spoke with cu earlier when cu hung up. Called cu back on [redacted] to assist him with the account. Cu did not answer. Left VM informing cu to call us back to discuss the account. Stopped accnt as courtesy. 11/03/2014 10:40am By [redacted] - Recurring turned OFF 11/03/2014 10:40am By [redacted] - Main Product "Glycemate 30 Day Supply Monthly - $***" was placed on HOLD 11/03/2014 11:00am - [redacted] - Made cu aware he can return the last item we sent and we can issue a refund 11/03/2014 11:00am By [redacted] - Added Notes 11/03/2014 10:51am By [redacted] - Added Notes 11/18/2014 03:37pm - [redacted] - weve received the item cu sent back. refund has been issued in full. 11/18/2014 03:36pm By [redacted] - Refunded - $ [redacted] Trans-ID: [redacted] I understand the Complaint Involves: Billing or Collection Issues When the customer placed their order, they had many opportunities to fully read and understand the terms and conditions. The policy is placed in multiple areas of our website so that if any customer needs clarification, it is readily available. In addition, the customer receives a hard copy of the terms and conditions when they receive the package. Each customer has a chance to read and understand the terms and conditions prior to opening the package. If the customer does not agree with the policy, they can simply return to sender the package. By doing so, the package is returned to our corporate office at no cost to the customer. We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are unable to track when each customer receives their product. We allow customers to call in and request their trial period to be extended depending on how long shipping took or if customers need extra time to try the product. Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial. Once they are recurring subscription, it is the customer's responsibility to notify us if they wish to cancel services. The customer contacted our call center on November 3, 2014.They have returned the most recent product and has been credited in full on November 18, 2014. Please allow 5-7 business days for the credit to process. PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Trial Orders: By submitting your billing information and order, you are agreeing to the terms and conditions of the 14-day trial. You will be sent your trial order of our product, given access to the GLYCEMATE program portal website and be billed a small shipping and handling charge of $ [redacted] today. The 14-day trial period starts when you place your order and may be cancelled by phone at [redacted] df. You may extend your trial by calling us any time before the 14th day to get more time to try the product out. You will be responsible to pay the Shipping and Handling charges for your first shipment and that is the amount billed to start the trial. The cost of the product and GLYCEMATE portal website is $ [redacted] and you will be billed that price for the initial product sent out and the access to the website if you do not cancel before your 14-day trial has ended. If after your 14-day trial period you wish to continue to receive our product and access to our GLYCEMATE portal website, simply do not cancel, and in approximately 30 days and continuing every 30 days thereafter, you’ll be shipped out a bottle of GLYCEMATE capsules for the full price. If you wish to cancel your order before the 14 day trial has ended, contact us by phone or by email and you will not be billed anything further. I have attached screenshots of our order page where it states our terms and conditions. In addition of our policy being on the order page, we also attach a hard copy of the terms on the OUTSIDE OF THE PACKAGE. I also understand that the customer claims she ordered a “sample.” Unfortunately, we do not offer any samples. We offer a trial period where the customer receives a product to try for a certain amount of days. If they choose to keep that product, they are billed. If they decide the product is not suitable for them, they must notify our call center to cancel their account and avoid being billed. The trial allows the customer to get the product and try it out. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter. Sincerely, Customer Support Glycemate

In Reference To*** *** *** *** *** *** *** *** ***Case ID Account Number*** ***Customer Phone Number Customer Email***Tracking
Number*** ***IP Address*** *** ** *** United States I understand the Complaint Involves: Advertising IssuesThe customer agreed to the following terms upon purchase by acknowledging the follow statement: By submitting this I affirm that I am 18+ years old and agree to the Terms & ConditionsIn addition to the terms and conditions on the website, we ship the product with a copy of terms and conditionsUpon receiving the package, customer has an opportunity to read the terms one more time before deciding to keep the product.The customer placed their order on 10/09/06:17pm to participate in our trial offer where the customer had days from their order date to try our productStated right below their grand total at the checkout page, Your credit card will be charged $for shipping and handling of your day supply of GlycemateYou will have days since the order date to try Glycemate and decide if it is right for youIf by the end of your trial you are enjoying Glycemate, simply keep the bottle and your credit card will be charged in the amount of $for the item receivedTo see full terms and conditions please click below.Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product **ready receivedUnder circumstances, we **low customers to return the product back postmarked within their trial periodSince the customer never reached out to us, we were not in the position to cancel their recurring subscriptionWe were completely unaware of the customer's concerns The customer did not contact our call center until November 21, 2014, **most a month past the trial periodPlease see the notes below taken from our CRM:11/21/09:55am - ** *** - Notes by **: cu called to due to priceexpressed benefits and offered cu free bottle, cu refused and wanted money backoffered cu $credit **ong with flex plan on next shipment **ong with free bottle, cu agreed, very satisfied.11/21/09:57am - ** *** - Notes by **: CU HAS $CREDIT TO USE TOWARD NEXT PURCHASE.01/15/09:21am - *** Glycemate - customer filed a Revdex.com complaint: ***01/15/09:21am By *** Glycemate - Added Notes01/15/09:20am By *** Glycemate - Main Product "Glycemate Trial Charge - $89.95" was placed on HOLD01/15/09:20am By *** Glycemate - Recurring turned OFFThe customer contacted our call center past his trial period requesting to cancel his services due to pricingTo honor our valued customer, the representative explained the benefits of our product and offered him a $store credit **ong with a promotional rate in addition to the complementary product which he received as he stated in his complaintConsidering the customer has possession of two products and has yet to return them, we believe the charge is validThe customer was offered a discounted rate which he agreed toHis account was terminated on January 15th. When the customer placed their order, they had many opportunities to fully read and understand the terms and conditionsThe policy is placed in multiple areas of our website so that if any customer needs clarification, it is readily availableIn addition, the customer receives a hard copy of the terms and conditions when they receive the packageEach customer has a chance to read and understand the terms and conditions prior to opening the packageIf the customer does not agree with the policy, they can simply return to sender the packageBy doing so, the package is returned to our corporate office at no cost to the customer. We offer a FREE day trial from their order dateThe customer is responsible for canceling within their trial period if they wish to cancel servicesIf they choose to keep the product past their trial, they are charged for the product they have **ready receivedIf they decide the product is not suitable for them, they must notify our call center to cancel their account and avoid being billed The trial **lows the customer to get the product and try it out.PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Trial Orders:By submitting your billing information and order, you are agreeing to the terms and conditions of the 14-day trialYou will be sent your trial order of our product, given access to the GLYCEMATE program portal website and be billed a small shipping and handling charge of $todayThe 14-day trial period starts when you place your order and may be cancelled by phone at ***You may extend your trial by calling us any time before the 14th day to get more time to try the product outYou will be responsible to pay the Shipping and Handling charges for your first shipment and that is the amount billed to start the trialThe cost of the product and GLYCEMATE portal website is $and you will be billed that price for the initial product sent out and the access to the website if you do not cancel before your 14-day trial has endedIf after your 14-day trial period you wish to continue to receive our product and access to our GLYCEMATE portal website, simply do not cancel, and in approximately days and continuing every days thereafter, you’ll be shipped out a bottle of GLYCEMATE capsules for the full priceIf you wish to cancel your order before the day trial has ended, contact us by phone or by email and you will not be billed anything further.I have attached screenshots of our order page where it states our terms and conditionsIn addition of our policy being on the order page, we **so attach a hard copy of the terms on the outside of the package. I thank you for your time in taking into consideration documents provided to help resolve this issuePlease feel free to contact us with any further information you may needWe appreciate your assistance in resolving this matter.Sincerely,Customer SupportGlycemate

In Reference To
...



[redacted]
[redacted]
[redacted] , MO 63077


 
Case ID


Account Number


[redacted]


[redacted]


 
 
October 16, 2014To Whom It May Concern:
I am writing this letter in response to case number: [redacted] complaint. I understand that the Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment.
 
Please feel free to contact us with any further documentation or questions you have to resolve this matter. I appreciate your time and review of the above reference complait
In Reference To


[redacted]
[redacted]
[redacted] , MO 63077


 
Case ID


Account Number


[redacted]


[redacted]


 
Customer Phone Number


Customer Email


###-###-####


[redacted].[redacted]


 
IP Address


[redacted], MO United States


The customer agreed to the following terms upon purchase by checking the box that states, “Yes, I am at least 18 years old and agree to the Terms and Conditions” (see attached pages). In addition to the terms and conditions on the site, we ship the product with a copy of terms and conditions. Upon receipt customer has an opportunity to read the terms one more time before deciding to keep the product.
 
 
The customer placed their order on 08/21/2014 01:11pm to participate in our trial offer where she had 14 days from her order date to try our product.
 
 
 Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Under normal circumstances, we allow customers to return the product back postmarked within their trial period. We have cross checked with our returns department and the cu has yet to return the product resulting in the trial charge of $89.95.
 
 
 
Trial product:
USPS shows tracking number [redacted] delivered our product to the customer
at 3:33 pm on August 25, 2014 in SAINT CLAIR, MO 63077.
 
I understand the Complaint Involves: Advertising Issues 
 
When placing her order, the customer checked “Yes, I am at least 18 years old and agree to the Terms and Conditions." Had the customer not checked the agreement box, their order would have not been placed successfully.
 
We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are unable to track when each customer receives their product. We allow customers to call in and request their trial period to be extended depending on how long shipping took or if customers need extra time to try the product.
 
Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial.
 
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
 
Trial Orders:
By submitting your billing information and order, you are agreeing to the terms and conditions of the 14-day trial. You will be sent your trial order of our product, given access to the GLYCEMATE program portal website and be billed a small shipping and handling charge of $4.95 today. The 14-day trial period starts when you place your order and may be cancelled by phone at ###-###-####df. You may extend your trial by calling us any time before the 14th day to get more time to try the product out. You will be responsible to pay the Shipping and Handling charges for your first shipment and that is the amount billed to start the trial. The cost of the product and GLYCEMATE portal website is $89.95 and you will be billed that price for the initial product sent out and the access to the website if you do not cancel before your 14-day trial has ended. If after your 14-day trial period you wish to continue to receive our product and access to our GLYCEMATE portal website, simply do not cancel, and in approximately 30 days and continuing every 30 days thereafter, you’ll be shipped out a bottle of GLYCEMATE capsules for the full price. If you wish to cancel your order before the 14 day trial has ended, contact us by phone or by email and you will not be billed anything further.


 
 
 
 
I have attached screenshots of our order page where it states our terms and conditions and where the customer agreed to it. In addition of our policy being on the order page, we also attach a hard copy of the terms on the OUTSIDE OF THE PACKAGE. Customers have another chance to read and fully understand how the trial period works. If customers do not agree, they may simply refuse/return to sender the package.  As a courtesy, the package will be sent back to us at NO COST TO THE CUSTOMER.
 
I also understand that the customer claims she ordered a “sample.” Unfortunately, we do not offer any samples. Nowhere on our website says “Sample.” We offer a trial period, which might confuse some customers.  The trial allows the customer to get the product and try it out.
 
 
We have record of the customer contacting our call center on 09/15/14, past her trial period. At this moment, the customer still had possession of the product and contacted our call center past their trial period. With no product returned, we are unable to credit the customer. Had the customer sent the product back, we would have been more than happy to issue her the credit.
 
 
 
We have cancelled the customer's recurring subscription on 09/15/14 per their request when they contacted our call center. They will no longer receive any products or charges from us. Please see attachments of where the customer was informed of the trial charge.
 
I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.
 
 
 
Sincerely,
Glycemate

I began taking Glycemate a month ago. Prior to that my sugars averaged in the 220 range. Taking 2 pills with meals, I dropped about 100 points on average. I tried cutting back to 1 pill, but immediately went back to 200+ readingsIt's only been a short time but I am very encouraged to keep going.

In Reference To
[redacted]
Case ID
Account Number
[redacted]
November 3, 2014 To Whom It May Concern:
I am writing this letter in response to case number: [redacted]...

[redacted] complaint. I understand that the Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment.
Please feel free to contact us with any further documentation or questions you have to resolve this matter. I appreciate your time and review of the above reference complaint.
In Reference To
[redacted]
Case ID
Account Number
[redacted]
Customer Phone Number
Customer Email
[redacted]
IP Address
[redacted]
The customer agreed to the following terms upon purchase by acknowledging the follow statement: By submitting this I affirm that I am 18+ years old and agree to the Terms & Conditions. In addition to the terms and conditions on the website, we ship the product with a copy of terms and conditions. Upon receiving the package, customer has an opportunity to read the terms one more time before deciding to keep the product.
The customer placed their order on 09/18/2014 02:04pm to participate in our trial offer where the customer had 14 days from their order date to try our product. Stated right below their grand total at the checkout page, Your credit card will be charged $[redacted] for shipping and handling of your 14 day supply of Glycemate. You will have 14 days since the order date to try Glycemate and decide if it is right for you. If by the end of your trial you are enjoying Glycemate, simply keep the bottle and your credit card will be charged in the amount of $[redacted] for the item received. To see full terms and conditions please click below.
Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Under normal circumstances, we allow customers to return the product back postmarked within their trial period. Since the customer never reached out to us, we were not in the position to cancel their recurring subscription. We were
completely unaware of the customer's concerns. The customer did not contact our call center until November 3, 2014. A manager was instructed to contact the customer back but was unable to reach the customer. Please see the notes below taken from our CRM:
11/03/2014 10:51am - [redacted] - [redacted] spoke with cu earlier when cu hung up. Called cu back on [redacted] to assist him with the account. Cu did not answer. Left VM informing cu to call us back to discuss the account. Stopped accnt as courtesy.
11/03/2014 10:40am By [redacted] - Recurring turned OFF
11/03/2014 10:40am By [redacted] - Main Product "Glycemate 30 Day Supply Monthly - $[redacted]" was placed on HOLD
11/03/2014 11:00am - [redacted] - Made cu aware he can return the last item we sent and we can issue a refund
11/03/2014 11:00am By [redacted] - Added Notes
11/03/2014 10:51am By [redacted] - Added Notes
11/18/2014 03:37pm - [redacted] - weve received the item cu sent back. refund has been issued in full.
11/18/2014 03:36pm By [redacted] - Refunded - $[redacted] Trans-ID: [redacted]
I understand the Complaint Involves: Billing or Collection Issues
When the customer placed their order, they had many opportunities to fully read and understand the terms and conditions. The policy is placed in multiple areas of our website so that if any customer needs clarification, it is readily available. In addition, the customer receives a hard copy of the terms and conditions when they receive the package. Each customer has a chance to read and understand the terms and conditions prior to opening the package. If the customer does not agree with the policy, they can simply return to sender the package. By doing so, the package is returned to our corporate office at no cost to the customer.
We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are unable to track when each customer receives their product. We allow customers to call in and request their trial period to be extended depending on how long shipping took or if customers need extra time to try the product.
Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial. Once they are recurring subscription, it is the customer's
responsibility to notify us if they wish to cancel services. The customer contacted our call center on November 3, 2014.They have returned the most recent product and has been credited in full on November 18, 2014. Please allow 5-7 business days for the credit to process.
PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS
Trial Orders: By submitting your billing information and order, you are agreeing to the terms and conditions of the 14-day trial. You will be sent your trial order of our product, given access to the GLYCEMATE program portal website and be billed a small shipping and handling charge of $[redacted] today. The 14-day trial period starts when you place your order and may be cancelled by phone at [redacted]df. You may extend your trial by calling us any time before the 14th day to get more time to try the product out. You will be responsible to pay the Shipping and Handling charges for your first shipment and that is the amount billed to start the trial. The cost of the product and GLYCEMATE portal website is $[redacted] and you will be billed that price for the initial product sent out and the access to the website if you do not cancel before your 14-day trial has ended. If after your 14-day trial period you wish to continue to receive our product and access to our GLYCEMATE portal website, simply do not cancel, and in approximately 30 days and continuing every 30 days thereafter, you’ll be shipped out a bottle of GLYCEMATE capsules for the full price. If you wish to cancel your order before the 14 day trial has ended, contact us by phone or by email and you will not be billed anything further.
I have attached screenshots of our order page where it states our terms and conditions. In addition of our policy being on the order page, we also attach a hard copy of the terms on the OUTSIDE OF THE PACKAGE. I also understand that the customer claims she ordered a “sample.” Unfortunately, we do not offer any samples. We offer a trial period where the customer receives a product to try for a certain amount of days. If they choose to keep that product, they are billed. If they decide the product is not suitable for them, they must notify our call center to cancel their account and avoid being billed. The trial allows the customer to get the product and try it out.
I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.
Sincerely,
Customer Support
Glycemate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
It should have been made clear on the website, but as I have said before, it is my fault for not reading the fine print when I received the product.  I will never order any other item from them again.
Regards,
[redacted]

I enjoy the product, and it has worked very good for me. My blood sugar was running between 300 and 500, but with the 2 month supply of glycemate I received from you, my blood sugar has lowed into the 100's. I would recommend this product to anyone that battling type 2 diabetes. I think it is a wonderful product. Thank you [redacted].

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted] Because they never sent me a letter telling me all what they said. I received the bottle of product with a small book telling me how to take it . The product never work for my health and I and I never reorder. My point is  NOBODY HAS THE RIGHT TO WITHDRAW MONEY FROM ANYBODY'ACCOUNT. WITHOUT AUTHORIZATION. This business is another copy of SMILING BOB,the one made millions doing this fraud. Thank Revdex.com for your  help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The offer for a sample claimed "no obligation".  No "terms" were included with the package.  I contacted them on 11/03 when an unauthorized charge appeared on my card,  I never received a call from "a manager"...the phone number they list is not mine.  I refused receipt of the package and marked it "return to sender" and have NOT received a refund.
 
This "company" is running an internet scam,  They offer a sample and enroll you in a recurring subscription without you knowing it.  By the time you see the charge it is too late...they will not refund.
 
I'm certain this is designed as their business model, and that many others have been duped by them.
 
[redacted]

After a trial of this product my husband's blood sugar levels are already lower, but more importantly he has stopped being crabby and is his sweet self again. I was impressed with the helpfulness of the PHONE support also.

I began taking Glycemate a month ago. Prior to that my sugars averaged in the 220 range. Taking 2 pills with meals, I dropped about 100 points on average. I tried cutting back to 1 pill, but immediately went back to 200+ readingsIt's only been a short time but I am very encouraged to keep going.

I just wanted to give testimony that before taking Glycemate I was always tired and sleeping too much, Now I have energy to burn, and I'm sleeping better at night. I'm also having less chronic pain. I have Diabetes, Fibromyalgia, Chronic Fatigue Syndrome etc. So I feel the Glycemate is helping me in so many ways. I also got my mother on it too. I would recommend it to any one. Because it is healing me.

Review: I purchased a sample item with no other conditions. The company enrolled me in a "subscription" I did not authorize, and is charging me for additional items I did not order. They are using my charge card without authorization...will not stop...will not refund.Desired Settlement: Honesty! They are running an internet scam.

Business

Response:

In Reference To

Case ID

Account Number

November 3, 2014 To Whom It May Concern:

I am writing this letter in response to case number: [redacted] complaint. I understand that the Revdex.com fairly reviews the situation from the consumer and merchant point of view to make a fair judgment.

Please feel free to contact us with any further documentation or questions you have to resolve this matter. I appreciate your time and review of the above reference complaint.

In Reference To

Case ID

Account Number

Customer Phone Number

Customer Email

IP Address

The customer agreed to the following terms upon purchase by acknowledging the follow statement: By submitting this I affirm that I am 18+ years old and agree to the Terms & Conditions. In addition to the terms and conditions on the website, we ship the product with a copy of terms and conditions. Upon receiving the package, customer has an opportunity to read the terms one more time before deciding to keep the product.

The customer placed their order on 09/18/2014 02:04pm to participate in our trial offer where the customer had 14 days from their order date to try our product. Stated right below their grand total at the checkout page, Your credit card will be charged $[redacted] for shipping and handling of your 14 day supply of Glycemate. You will have 14 days since the order date to try Glycemate and decide if it is right for you. If by the end of your trial you are enjoying Glycemate, simply keep the bottle and your credit card will be charged in the amount of $[redacted] for the item received. To see full terms and conditions please click below.

Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product already received. Under normal circumstances, we allow customers to return the product back postmarked within their trial period. Since the customer never reached out to us, we were not in the position to cancel their recurring subscription. We were

completely unaware of the customer's concerns. The customer did not contact our call center until November 3, 2014. A manager was instructed to contact the customer back but was unable to reach the customer. Please see the notes below taken from our CRM:

11/03/2014 10:51am - [redacted] - [redacted] spoke with cu earlier when cu hung up. Called cu back on [redacted] to assist him with the account. Cu did not answer. Left VM informing cu to call us back to discuss the account. Stopped accnt as courtesy.

11/03/2014 10:40am By [redacted] - Recurring turned OFF

11/03/2014 10:40am By [redacted] - Main Product "Glycemate 30 Day Supply Monthly - $[redacted]" was placed on HOLD

11/03/2014 11:00am - [redacted] - Made cu aware he can return the last item we sent and we can issue a refund

11/03/2014 11:00am By [redacted] - Added Notes

11/03/2014 10:51am By [redacted] - Added Notes

11/18/2014 03:37pm - [redacted] - weve received the item cu sent back. refund has been issued in full.

11/18/2014 03:36pm By [redacted] - Refunded - $[redacted] Trans-ID: [redacted]

I understand the Complaint Involves: Billing or Collection Issues

When the customer placed their order, they had many opportunities to fully read and understand the terms and conditions. The policy is placed in multiple areas of our website so that if any customer needs clarification, it is readily available. In addition, the customer receives a hard copy of the terms and conditions when they receive the package. Each customer has a chance to read and understand the terms and conditions prior to opening the package. If the customer does not agree with the policy, they can simply return to sender the package. By doing so, the package is returned to our corporate office at no cost to the customer.

We offer a FREE 14 day trial from their order date. Due to thousands of shipments being shipped every day, we are unable to track when each customer receives their product. We allow customers to call in and request their trial period to be extended depending on how long shipping took or if customers need extra time to try the product.

Customers are responsible for contacting our call center to cancel prior to their trial ending to not be billed at the end of the trial. Once they are recurring subscription, it is the customer's

responsibility to notify us if they wish to cancel services. The customer contacted our call center on November 3, 2014.They have returned the most recent product and has been credited in full on November 18, 2014. Please allow 5-7 business days for the credit to process.

PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS

Trial Orders: By submitting your billing information and order, you are agreeing to the terms and conditions of the 14-day trial. You will be sent your trial order of our product, given access to the GLYCEMATE program portal website and be billed a small shipping and handling charge of $[redacted] today. The 14-day trial period starts when you place your order and may be cancelled by phone at [redacted]df. You may extend your trial by calling us any time before the 14th day to get more time to try the product out. You will be responsible to pay the Shipping and Handling charges for your first shipment and that is the amount billed to start the trial. The cost of the product and GLYCEMATE portal website is $[redacted] and you will be billed that price for the initial product sent out and the access to the website if you do not cancel before your 14-day trial has ended. If after your 14-day trial period you wish to continue to receive our product and access to our GLYCEMATE portal website, simply do not cancel, and in approximately 30 days and continuing every 30 days thereafter, you’ll be shipped out a bottle of GLYCEMATE capsules for the full price. If you wish to cancel your order before the 14 day trial has ended, contact us by phone or by email and you will not be billed anything further.

I have attached screenshots of our order page where it states our terms and conditions. In addition of our policy being on the order page, we also attach a hard copy of the terms on the OUTSIDE OF THE PACKAGE. I also understand that the customer claims she ordered a “sample.” Unfortunately, we do not offer any samples. We offer a trial period where the customer receives a product to try for a certain amount of days. If they choose to keep that product, they are billed. If they decide the product is not suitable for them, they must notify our call center to cancel their account and avoid being billed. The trial allows the customer to get the product and try it out.

I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.

Sincerely,

Customer Support

Glycemate

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

The offer for a sample claimed "no obligation". No "terms" were included with the package. I contacted them on 11/03 when an unauthorized charge appeared on my card, I never received a call from "a manager"...the phone number they list is not mine. I refused receipt of the package and marked it "return to sender" and have NOT received a refund.

Review: On 10/09/2014 I saw an advertising from Glycemate Co.saying that they will send me a trial xample for $3.99. I charged this amount on my credit card. On 10/27/2014 they(Glycemate)withdraw from my debit card $89.95 with out my autorization. I called them and ask why they charged me. He told me that he will send one bottle free. Wich I received. But no refund of my $89.90. I called again and no way to get through by phone. The original order No. 28268 Date 10/9/2014 09:17/pm and the free bottle order No[redacted]date 11/21/2014 at 12:49pm. This advertise product is for lower the sugar for a diabetes person. Thank you. [redacted]Desired Settlement: Send refund check to: [redacted] Can not refund to my debit card because the Bank told me to change card with a new number.Wich I did

Business

Response:

In Reference To[redacted]Case ID Account Number[redacted]Customer Phone Number Customer Email[redacted]Tracking Number[redacted]IP Address[redacted] United States I understand the Complaint Involves: Advertising IssuesThe customer agreed to the following terms upon purchase by acknowledging the follow statement: By submitting this I affirm that I am 18+ years old and agree to the Terms & Conditions. In addition to the terms and conditions on the website, we ship the product with a copy of terms and conditions. Upon receiving the package, customer has an opportunity to read the terms one more time before deciding to keep the product.The customer placed their order on 10/09/2014 06:17pm to participate in our trial offer where the customer had 14 days from their order date to try our product. Stated right below their grand total at the checkout page, Your credit card will be charged $3.99 for shipping and handling of your 14 day supply of Glycemate. You will have 14 days since the order date to try Glycemate and decide if it is right for you. If by the end of your trial you are enjoying Glycemate, simply keep the bottle and your credit card will be charged in the amount of $89.95 for the item received. To see full terms and conditions please click below.Customers are responsible for cancelling and returning the product within their trial period if they wish not to be billed for the product **ready received. Under normal circumstances, we **low customers to return the product back postmarked within their trial period. Since the customer never reached out to us, we were not in the position to cancel their recurring subscription. We were completely unaware of the customer's concerns. The customer did not contact our call center until November 21, 2014, **most a month past the trial period. Please see the notes below taken from our CRM:11/21/2014 09:55am - [redacted] - Notes by **: cu called to due to price. expressed benefits and offered cu free bottle, cu refused and wanted money back. offered cu $50 credit **ong with flex plan on next shipment **ong with free bottle, cu agreed, very satisfied.11/21/2014 09:57am - [redacted] - Notes by **: CU HAS $50 CREDIT TO USE TOWARD NEXT PURCHASE.01/15/2015 09:21am - [redacted] Glycemate - customer filed a Revdex.com complaint: [redacted]01/15/2015 09:21am By [redacted] Glycemate - Added Notes01/15/2015 09:20am By [redacted] Glycemate - Main Product "Glycemate Trial Charge - $89.95" was placed on HOLD01/15/2015 09:20am By [redacted] Glycemate - Recurring turned OFFThe customer contacted our call center past his trial period requesting to cancel his services due to pricing. To honor our valued customer, the representative explained the benefits of our product and offered him a $50 store credit **ong with a promotional rate in addition to the complementary product which he received as he stated in his complaint. Considering the customer has possession of two products and has yet to return them, we believe the charge is valid. The customer was offered a discounted rate which he agreed to. His account was terminated on January 15th. When the customer placed their order, they had many opportunities to fully read and understand the terms and conditions. The policy is placed in multiple areas of our website so that if any customer needs clarification, it is readily available. In addition, the customer receives a hard copy of the terms and conditions when they receive the package. Each customer has a chance to read and understand the terms and conditions prior to opening the package. If the customer does not agree with the policy, they can simply return to sender the package. By doing so, the package is returned to our corporate office at no cost to the customer. We offer a FREE 14 day trial from their order date. The customer is responsible for canceling within their trial period if they wish to cancel services. If they choose to keep the product past their trial, they are charged for the product they have **ready received. If they decide the product is not suitable for them, they must notify our call center to cancel their account and avoid being billed. The trial **lows the customer to get the product and try it out.PLEASE REVIEW THE FOLLOWING STATEMENT IN OUR TERMS AND CONDITIONS Trial Orders:By submitting your billing information and order, you are agreeing to the terms and conditions of the 14-day trial. You will be sent your trial order of our product, given access to the GLYCEMATE program portal website and be billed a small shipping and handling charge of $4.95 today. The 14-day trial period starts when you place your order and may be cancelled by phone at [redacted]. You may extend your trial by calling us any time before the 14th day to get more time to try the product out. You will be responsible to pay the Shipping and Handling charges for your first shipment and that is the amount billed to start the trial. The cost of the product and GLYCEMATE portal website is $89.95 and you will be billed that price for the initial product sent out and the access to the website if you do not cancel before your 14-day trial has ended. If after your 14-day trial period you wish to continue to receive our product and access to our GLYCEMATE portal website, simply do not cancel, and in approximately 30 days and continuing every 30 days thereafter, you’ll be shipped out a bottle of GLYCEMATE capsules for the full price. If you wish to cancel your order before the 14 day trial has ended, contact us by phone or by email and you will not be billed anything further.I have attached screenshots of our order page where it states our terms and conditions. In addition of our policy being on the order page, we **so attach a hard copy of the terms on the outside of the package. I thank you for your time in taking into consideration documents provided to help resolve this issue. Please feel free to contact us with any further information you may need. We appreciate your assistance in resolving this matter.Sincerely,Customer SupportGlycemate