GM Enterprises

December **, [redacted] ** [redacted] *** [redacted] *** [redacted] Dear [redacted] , This letter is in response to Complaint ID# [redacted] , regarding *** [redacted] subscription to ESPN The Magazine We have researched this complaint, and according to our records, we received an order on from [redacted] through Great American Opportunities agency, which is a school fundraising programWe will contact the agency and have them cancel [redacted] subscription [redacted] account is now closed, and she can confirm her status anytime by calling our Customer Service center at ###-###-#### Thank you Sincerely Brandon H [redacted] Circulation Dept ESPN The Magazine

[redacted] [redacted] This letter is in response to Complaint ID # [redacted] , regarding [redacted] subscription to ESPN The Magazine I sincerely apologize on behalf of ESPN The Magazine for any inconvenience this may have caused youYour subscription has been canceledYou will receive a full refund of $Thank you [redacted]

This letter is in response to a complaint filed by [redacted] We received a subscription for [redacted] through a 3rd party agent, *** We understand that he no longer wishes to receive ESPN Magazine and have cancelled the subscription [redacted] has also been placed on our Do Not Promote list so no further correspondence should be received from ESPN Magazine This issue has been resolved and we now consider this matter closed

[redacted] ** [redacted] *** [redacted] *** [redacted] Dear *** [redacted] ,This letter is in response to Complaint ID# [redacted] , regarding Corey R [redacted] s subscription to ESPN The Magazine We have reached out the customer internally and resolved the issue[redacted] can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you Sincerely Brandon H [redacted] Circulation Dept ESPN The Magazine

Dear Revdex.com, Thank you for contacting us regarding case ID [redacted] We are pleased to inform you that we have credited the customers account and have resolved their issueWe appreciate you taking the time to contact us Sincerely, ESPN Viewer Response

Dear MrRhinesmith, We have researched your complaint further and have been assured that SubData pro and Vytayouth have removed you from their mailing listsYour payment has been refunded in the amount of $ [redacted] account is now closed, and he can confirm his status anytime by calling our Customer Service center at 1-888-267-3684Thank you Sincerely Brandon H [redacted] Circulation Dept ESPN The Magazine

Tell us Dear Revdex.com, Thank you for contacting us regarding case ID [redacted] We are pleased to inform you that we have reached out to the customer directly and have resolved their issueWe appreciate you taking the time to contact us Sincerely, ESPN Viewer Response why here

Dear [redacted] ***, I am very sorry you have experienced difficulty with your subscription to ESPN The Magazine/Insider I have looked into your account and found out that the only order on file for you is the initial order in the amount of $There is no additional order for $only complimentary access that customer service gave you when you called because you had difficulty accessing InsiderI have directed our fulfillment house to cancel your subscription and send you a full refund for $I hope this resolves the matter for you Please let me know if there is anything else we can do or if you have any additional questions All the best

June **, Revdex.com – NY [redacted] ** ***Attn: [redacted] Re: Complaint ID# [redacted] , [redacted] Dear [redacted] , This letter is in response to Complaint ID# [redacted] , regarding [redacted] ’s subscription to ESPN The Magazine We have researched this complaint, and according to our records, [redacted] placed an online order in February The terms for this offer, as stated on the online order page, are as follows: Automatic Renewal:When you pay for your subscription by credit card, you will be enrolled in our automatic renewal programYour subscription will continue without interruption so you won't miss a single issueJust before your subscription term ends, we'll renew it for an additional term and charge your credit card the low magazine rate then in effectApproximately days before your account is charged you will receive an email detailing the impending charge and instructions on how to cancelShould you wish to terminate your subscription before that time, you may email customer service at [redacted] ESPN did not receive notice from [redacted] that he wished to cancel his subscriptionThe subscription has now been cancelled and he can disregard any further noticesWe regret any inconvenience this may have caused [redacted] ’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you Sincerely [redacted] Circulation Dept ESPN The Magazine

Dear Revdex.com, Thank you for contacting us regarding case ID [redacted] We are pleased to inform you that we have reached out to the customer directly and have resolved their issueWe appreciate you taking the time to contact us

[redacted] [redacted] ** [redacted] *** [redacted] *** [redacted] Dear [redacted] , This letter is in response to Complaint ID# [redacted] , regarding *** [redacted] ’s subscription to ESPN The Magazine We have researched this complaint, and according to our records, [redacted] responded to an Insider Direct Mail offer for ESPN The Magazine [redacted] went online to subscribe to the offer and also clicked yes to our College Football Preview stand-alone publication After clicking the Order Now button, a message comes up saying, “Order Complete - Your CC will be charged $7.99+$S/H”That is why he is seeing an additional charge of $on his accountThe subscription has now been cancelled and [redacted] can disregard any further noticesAs requested, we will refund [redacted] for $ [redacted] ’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at [redacted] Thank you Sincerely Brandon H [redacted] [redacted] [redacted]

Dear [redacted] , This letter is in response to Complaint ID # [redacted] , regarding [redacted] Fujiwara’s subscription to ESPN The MagazineI sincerely apologize on behalf of ESPN The Magazine for the inconvenience that this has caused youWe are looking into the wait time for customer service on our end and will do everything we can to ensure it does not happen againWe appreciate your continued business and apologize that you feel the price is too highWe would like to offer you three additional months of ESPN The Magazine and Insider for no additional cost Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Is there no way for a refund? You keep saying you will try to better the call wait time, but every time I keep calling, it still has a wait time of over mins In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

July 30, 2015
*** *** *** * **
** *** *** *** * *** ***
*** *** ** ***
*** *** ***
*** *** *** *** *** *** Dear *** *** This letter is in response to Complaint ID# ***, regarding *** *** ***s
subscription to ESPN The Magazine. We have researched this complaint, and according to our records, *** *** responded to an Insider Direct Mail offer for ESPN The Magazine*** *** went online to subscribe to the offer and may have inadvertently clicked yes to both our College Football Preview and Fantasy Football Guide offers on the page as wellThat is why he is seeing additional charges of $each on his account. The subscription has now been cancelled and *** *** can disregard any further noticesWe will refund *** *** for all charges incurred totaling $*** ***’s account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####. Thank you. Sincerely *** ***
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseYou referenced a date of 9/*/Was that a typo as my complaint was made to you on the ***The suspension you refer to is only TEMPORARY HOLD and sub data pro will tell you just that. The subscription will start back up just like I have already experienced after several months of not receiving itDid you investigate the number for *** (###-###-####? This is the originator of the magazine subscription from what sub data pro has told meYou need to find out what that company is all about, how they get people's information and assure me they will never authorize the magazine subscription mailing to my addressThis is the company that needs to be investigated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com, Thank you for contacting us regarding case ID ***We are pleased to inform you that we have reached out to the customer directly and have resolved their issueWe appreciate you taking the time to contact us Sincerely, ESPN Viewer Response

*** ** ***
*** *** *** * **
** *** Re: Complaint ID# *** *** *** Dear *** ***, This letter is in response to Complaint ID# ***, regarding *** *** subscription to ESPN The Magazine. We have researched this complaint,
and according to our records, we received an order on 7/**/from *** *** through Public Communication System agency for issues for $On January *, 2014, *** *** responded to a special offer for issues for $It seems that the number *** *** tried calling was for ESPN Insider subscribers only and not our Magazine Customer Service. The subscription has now been cancelled and *** *** can disregard any further noticesAs requested, we will refund *** *** for $*** ***’ account is now closed, and he can confirm his status anytime by calling our Customer Service center at ***Thank you. Sincerely Brandon H*** Circulation Dept. ESPN The Magazine

September **, 2015 *** *** *** * **
** *** *** *** * *** ***
*** *** ** ***
*** *** *** Re: Complaint ID# ***, *** ***
Dear *** ***, This letter is in response to Complaint ID# ***, regarding Robin Rhinesmith’s subscription to ESPN The Magazine. We have researched this complaint, and according to our records, we received an order on 9/*/from *** *** through SubData Pro agencyThe subscription was suspended on 9/**/We will contact the agency and have them cancel *** *** subscription. *** *** account is now closed, and he can confirm his status anytime by calling our Customer Service center at ###-###-####Thank you. Sincerely Brandon H*** Circulation Dept. ESPN The Magazine

Dear *** ***, This letter is in response to Complaint ID #***, regarding *** ***’s subscription to ESPN The Magazine I sincerely apologize on behalf of ESPN The Magazine for any inconvenience this may have caused youYour subscription has been canceled
***
*** ***
*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***