GM Parts Outlet

[redacted] purchased a part that carries a year manufacture warranty through GMOur warranty policy is clearly written on our website under policiesI notified her there were options to get the item warrantiedOption one was for me to send here a copy of the invoice so she could have another GM Dealer warranty the item for her which I did Option was for her to purchase another part, replace the defective unit and return the defective part back for a refundThis is the same way you would need to warranty an item at your local part store Neither option seems to work for her and she will only be happy with a free part shipped to herIf she is willing to be without a vehicle she can return the defective unit to us first and once we receive it we can ship out a replacement [redacted] Wholesale Internet Parts www.GMPartsOutlet.net

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below He never say anything about a refund,(i sent a copy of the email correspondence) that he and I had and I made it very clear that I didn't have the money to buy another part and it's not right to ask me to do that when they should just replace the partAlso, there is NO chevy/gm dealer in my area that is willing to warranty the part from because they said they no nothing about this online companyI would like my money from this company because they are a fraudulent company and I don't know if it is even legal to ask someone to purchase another part on a warranty part Regards, [redacted]

Below is the warranty policy listed on our website.....WARRANTY/TERMS & CONDITIONS WARRANTY The warranty for the OEM GM / AC DELCO Parts sold on this website is 12 months unlimited mileage. Labor and shipping charges are not covered. In some cases you might need to have your vehicle diagnosed by your local GM Dealer before we can warranty the defective part. There are 2 ways for you to get the part replaced. 1. E-mail us at ***@gmpartsoutlet.net for a copy of the Dealer Invoice pertaining to your online order and find a dealer locally near you willing to warranty the part. A copy of the dealer invoice, your complete VIN number and current mileage are required. (Not all dealers will warranty parts they did not sell. It is at their discretion.) 2. E-mail us at ***@gmpartsoutlet.net letting us know your part is defective. Then place another order by part number on the website using your old order receipt as reference to identify the correct part number. On the new order put in the comments section this is a replacement part and reference the original order number. Once you replace your defective part you must package the part in the same packaging you received the replacement part including all GM labels and markings. Include a copy of your invoice, your VIN, current mileage and a detailed description of what is wrong with the part including diagnostic trouble codes. Send the package back (at your expense) within 30 days of receiving the replacement part by following the return procedure listed under policies on the website. Once we receive it with the proper documentation we will issue credit for the part.

Beware of GMPartsOutlet.netThey sent me defective weatherstripping for my beautiful Chevy SilveradoThey list no phone number, so my only recourse for contacting them was their contafeature provided in their website I sent several messages via this routeIncommunicado No response in my inbox, junk folder, or spam folder I suspect this is a fly-by-night scam operation run out of someone's garage in Glendale, Arizona

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company is very dishonest and I am demanding my money backAttached you will find another copy of the email communication from me to this company as well as the invoice that they sent me viaThe date of purchase is false, the date entered is and the date shipped is falseI purchased this part in October, and I refuse to accept anything less than my money back from dealing with this dishonest company.
Regards,
*** ***

Below is the warranty policy listed on our website.....WARRANTY/TERMS & CONDITIONS
WARRANTY
The warranty for the OEM GM / AC DELCO Parts sold on this website is 12 months unlimited mileage. Labor and shipping charges are not covered.
In some cases you might need to have your vehicle diagnosed by your local GM Dealer before we can warranty the defective part.
There are 2 ways for you to get the part replaced.
1. E-mail us at [redacted]@gmpartsoutlet.net for a copy of the Dealer Invoice pertaining to your online order and find a dealer locally near you willing to warranty the part. A copy of the dealer invoice, your complete VIN number and current mileage are required. (Not all dealers will warranty parts they did not sell. It is at their discretion.)
2. E-mail us at [redacted]@gmpartsoutlet.net letting us know your part is defective. Then place another order by part number on the website using your old order receipt as reference to identify the correct part number. On the new order put in the comments section this is a replacement part and reference the original order number. Once you replace your defective part you must package the part in the same packaging you received the replacement part including all GM labels and markings. Include a copy of your invoice, your VIN, current mileage and a detailed description of what is wrong with the part including diagnostic trouble codes. Send the package back (at your expense) within 30 days of receiving the replacement part by following the return procedure listed under policies on the website. Once we receive it with the proper documentation we will issue credit for the part.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 He never say anything about a refund,(i sent a copy of the email correspondence) that he and I had and I made it very clear that I didn't have the money to buy another part and it's not right to ask me to do that when they should just replace the part. Also, there is NO chevy/gm dealer in my area that is willing to warranty the part from because they said they no nothing about this online company. I would like my money from this company because they are a fraudulent company and I don't know if it is even legal to ask someone to purchase another part on a warranty part.  
Regards,
[redacted]

[redacted] purchased a part that carries a 1 year manufacture warranty through GM. Our warranty policy is clearly written on our website under...

policies. I notified her there were 2 options to get the item warrantied. Option one was for me to send here a copy of the invoice so she could have another GM Dealer warranty the item for her which I did.
 
Option 2 was for her to purchase another part, replace the defective unit and return the defective part back for a refund. This is the same way you would need to warranty an item at your local part store.  
 
Neither option seems to work for her and she will only be happy with a free part shipped to her. If she is willing to be without a vehicle she can return the defective unit to us first and once we receive it we can ship out a replacement.
 
[redacted]
Wholesale Internet Parts
www.GMPartsOutlet.net

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 He never say anything about a refund,(i sent a copy of the email correspondence) that he and I had and I made it very clear that I didn't have the money to buy another part and it's not right to ask me to do that when they should just replace the part. Also, there is NO chevy/gm dealer in my area that is willing to warranty the part from because they said they no nothing about this online company. I would like my money from this company because they are a fraudulent company and I don't know if it is even legal to ask someone to purchase another part on a warranty part.  

Regards,

Below is the warranty policy listed on our website.....WARRANTY/TERMS & CONDITIONS

WARRANTY

The warranty for the OEM GM / AC DELCO Parts sold on this website is 12 months unlimited mileage. Labor and shipping charges are not covered.

In some cases you might need to have your vehicle diagnosed by your local GM Dealer before we can warranty the defective part.

There are 2 ways for you to get the part replaced.

1. E-mail us at [redacted]@gmpartsoutlet.net for a copy of the Dealer Invoice pertaining to your online order and find a dealer locally near you willing to warranty the part. A copy of the dealer invoice, your complete VIN number and current mileage are required. (Not all dealers will warranty parts they did not sell. It is at their discretion.)

2. E-mail us at [redacted]@gmpartsoutlet.net letting us know your part is defective. Then place another order by part number on the website using your old order receipt as reference to identify the correct part number. On the new order put in the comments section this is a replacement part and reference the original order number. Once you replace your defective part you must package the part in the same packaging you received the replacement part including all GM labels and markings. Include a copy of your invoice, your VIN, current mileage and a detailed description of what is wrong with the part including diagnostic trouble codes. Send the package back (at your expense) within 30 days of receiving the replacement part by following the return procedure listed under policies on the website. Once we receive it with the proper documentation we will issue credit for the part.

[redacted] purchased a part that carries a 1 year manufacture warranty through GM. Our warranty policy is clearly written on our website under...

policies. I notified her there were 2 options to get the item warrantied. Option one was for me to send here a copy of the invoice so she could have another GM Dealer warranty the item for her which I did.

 

Option 2 was for her to purchase another part, replace the defective unit and return the defective part back for a refund. This is the same way you would need to warranty an item at your local part store.  

 

Neither option seems to work for her and she will only be happy with a free part shipped to her. If she is willing to be without a vehicle she can return the defective unit to us first and once we receive it we can ship out a replacement.

 

Wholesale Internet Parts

www.GMPartsOutlet.net

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This company is very dishonest and I am demanding my money back. Attached you will find another copy of the email communication from me to this company as well as the invoice that they sent me via. The date of purchase is false, the date entered is false and the date shipped is false. I purchased this part in October, and I refuse to accept anything less than my money back from dealing with this dishonest company. 

Regards,