Gm Roadside Assistance

I reached out to Ms [redacted] on 1/29/2018, 1/31/2018, and 2/1/I was able to speak with her on January 31, I advised that our Billing Department had confirmed that there was a $authorization, but not a charge for service from a request on 9/28/Service was never dispatched at the timeThe authorization should drop off her accountIf her bank is showing a charge, I requested a copy of an account information statement, so our Billing Department can proceed with a further investigationI provided my contact information for her to reach meI left a voice message on 2/1/as well with this information

Complaint: [redacted] I am rejecting this response because: I have several pictures and talked to the dealership showed them the vehicle the straps were over tightened on my vehicle This can cause the damage where straps The towing company sent to tow my vehicle has a d rating at the Revdex.com of floridaThe company s avoiding service on lawsuit filed in [redacted] county FloridaThis company hires d rated tow truck drivers and then doesn't stand behind there damagesI have also filed with [redacted] county consumer affairs Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although the company couldn't be bothered to contact me at all outside this Revdex.com response, and has simply hidden behind the response and compensation offered by [redacted] , I am going to accept this response The company's email response to Revdex.com does clearly accept responsibility in language far more direct and acceptable to me than what was used in a separate Revdex.com response from the [redacted] company That does illustrate understanding from the company that they screwed up in their service to me I can appreciate that Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/07/09) */
Towing was not dispatched on April 19, due to roadside not being able to communicate with the customer to obtain necessary information to proceed with a dispatchCustomer did not have cell phone reception and the vehicle phone was not
functional due to the battery not workingGM Roadside Assistance is a partnered program with GM, separate businessesReimbursements are not processed by GM Roadside but by GM Corporate in DetroitGM requires specific information to be submitted with requests for reimbursement including proof of paymentThis writer spoke with GM and learned the customer was sent a letter requesting proof of payment which was received by GM on July 2, and a check for the full amount of $was issued on July 7, GM Roadside Assistance considers this a closed case

Customer contacted General Motors Roadside Assistance to dispatch a tow for her *** *** on November 10, Service was dispatched and completed to the dealershipCustomer called back on November 11, claiming the rims were damaged during transport by the provider’s strapsThe
providers response to our investigation included; "It is impossible to tighten soft straps tight enough to damage wheels. That is what they are designed for which is damage-free towing. There is no possible way that a soft strap can bend a wheel, soft straps pull from four points. We have towed thousands of vehicles. We use the same process that is taught by The *** *** Operators of Florida. It is done the same way every single time and again, we have never damaged wheels by using soft straps." Review of the photos by the roadside damage team concur the damage could not be towing relatedThe customer was informed of this decision and had mentioned alerting an attorneyAn email and follow up call were made providing the mailing address for General Motors Roadside Assistance in the event the customer chooses to pursue legal actionThis case is considered closedRegards, *** *** *** Customer First Team Manager Roadside Services (O) *** (F) *** ***i@***.com

I reached out to Ms. [redacted] on 1/29/2018, 1/31/2018, and 2/1/2018. I was able to speak with her on January 31, 2018. I advised that our Billing Department had confirmed that there was a $110.90 authorization, but not a charge for service from a request on 9/28/2017. Service was never dispatched at...

the time. The authorization should drop off her account. If her bank is showing a charge, I requested a copy of an account information statement, so our Billing Department can proceed with a further investigation. I provided my contact information for her to reach me. I left a voice message on 2/1/2018 as well with this information.

Complaint: [redacted]
I am rejecting this response because: I have several pictures and talked to the dealership showed them the vehicle the straps were over tightened on my vehicle . This can cause the damage where straps . The towing company sent to tow my vehicle has a d rating at the Revdex.com of florida. The company s avoiding service on lawsuit filed in [redacted] county Florida. This company hires d rated tow truck drivers and then doesn't stand behind there damages. I have also filed with [redacted] county consumer affairs .
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although the company couldn't be bothered to contact me at all outside this Revdex.com response, and has simply hidden behind the response and compensation offered by [redacted], I am going to...

accept this response.  The company's email response to Revdex.com does clearly accept responsibility in language far more direct and acceptable to me than what was used in a separate Revdex.com response from the [redacted] company.  That does illustrate understanding from the company that they screwed up in their service to me.  I can appreciate that.
Sincerely,
[redacted]