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GM Tree verbally committed to cut and remove 3 trees from my property. They arrived on September 22, 2014, did 30 percent of the job and disappeared.GM Tree verbally committed to cut down and remove 3 trees from my property in Groton, MA. They arrived on September 22, 2014, cut down 2 of the 3 trees, left the trunks on my lawn, and haven't returned since. I have called the proprietor, [redacted] Harrington, daily asking for any information about his intended return to the job site. I have also sent a certified letter, which he accepted and signed for on October 14, 2014, also asking for a commitment or an explanation of his intent. He has made no effort to respond to my calls or the certified letter.No money has been paid toward completing this job. In order to accommodate Mr. Harrington's equipment, I removed a fence and cut down 4 shrubs.Mr. Harrington's outgoing phone message assures the caller that all calls will be returned. If nothing else, he should refrain from this statement as it is 1 month since I have heard from him.Desired SettlementGM Tree needs to finish the job and restore the fence as was promised upon completion of the job by November 14, 2014, per the certified letter Mr Harrington signed for.Business Response Contact Name and Title: gm tree serviceContact Phone: XXX-XXX-XXXX Gm Tree originally took this job with an understanding of where the home owner described the septic system to be. When we showed up on the scheduled day to do the work, the home owner had marked off the septic system in a different area, which also happened to be the same spot the bucket truck would have to be positioned in order to do the work, thus making it impossible to do the tree work with the bucket truck. We accepted no money for this job, even after doing only a 1/2 day's of work on other trees in the yard, due to the circumstances. We suggested to the homeowners that taking the fence down make make it more accessible, but this too did not work. The home owners had agreed that if we took the fence down to try that angle, that they would be responsible for putting it back up. We explained to the home owner the situation and offered some suggestions of other companies in the area that may be able to do the work using a climber, as it was impossible to get to with the septic system position. We were not able to complete this job, and for that we apologize. We would love to help by suggesting even more companies that may be able to help.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] Harrington, the proprietor of GM Tree Service, at no time advised either verbally or in writing us that the job was terminated at our consent and offered no suggestions for individuals who could complete the job in his place. It was at our suggestion, not Mr. Harrington's, that we remove sections of the fence to allow him access to the third tree of the three he was to remove. I asked him if removing the fence sections would grant him the access he needed to the third tree. He stated it would. He also verified with me that if I authorized the removal of the fence, that he would, himself, restore it to its original state upon the job's completion.By removing the fence sections, there are tire tracks in the yard where Mr. Harrington's bucket truck positioned itself next to the tree he could not supposedly access. He also removed a number of branches from this same tree ahead of intending to fell it.If GM Tree had formally terminate the job with us, as Mr. Harrington states, then why did he leave the trunks of the first two trees in my yard, unremoved, which were plainly accessible when he cut them down? Mr. Harrington left the job site in mid-task, despite his claims of terminating the job formally. GM Tree started the job on September 22, 2014, they felled two of the three trees in question and left the trunks of those trees on site. I left a phone message with him on Wednesday, September 24, asking him when he would return to finish the job. Mr. Harrington retuned my call that night and stated he would return to the job site in Groton on Sunday, September 28, to complete the job. On September 28th, Mr. Harrington's two assistants and the company truck bearing the GM signage on it arrived without Mr. Harrington. The two associates of Mr. Harrington's looked at the tree and stated the bucket truck would be needed and they left. At this time, they too did not state the job was not possible or that it had been terminated. As the bucket truck had already previously accessed the third tree by virtue of trimming branches well up the tree's height, Mr. Harrington's statements are inaccurate at best. If Mr. Harrington officially terminated the job with us, I would have had no reason to call him every day for a week following his associates' brief appearance on Sunday, September 28, and then send him a certified letter on October 10, which he signed for.In that certified letter, I requested a commitment of when GM Tree would return to the job site. I stated that the job must be finished by November 14, 2014giving Mr. Harrington a month from the time he signed for the letter. I additionally stated in the certified letter that if some event had arisen that prevented Mr. Harrington from returning to the job site, to call me and let me know. No response was received to this solicitation for more information.The extremely divergent account of this situation that Mr. Harrington is offering as part of his formal response to this complaint should beg larger questions about what Mr. Harrington is willing to state so as to preserve his accreditation with your bureau. I will complete the job myself, given GM Tree Service's inability to do so. I can only hope Mr. Harrington will simply admit when he has misjudged a job rather than letting it drag out nearly 2 months without any concrete information as to why he abandoned the task in mid-course as he chose to do in this case.

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Description: Tree Service, Snow Removal Service

Address: 2525 Coon Rd., Lima, Ohio, United States, 45806


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