GMR Web Team

I used gmr for a class project and they did a great job. I used my cell phone to record a 30 minute conversation and the transcript they provided for it was amazing. I am so happy with their services. The customer service representative was polite and they always answered my questions with respect. I highly recommend this company to anyone who needs something transcribed or translated. Thank you so much I do not know how I would have gotten my assignment done without them. Also I got my transcript back days before expected.

Review: I came to GMR to get some notes that I have been taken since May of 2013 put into a professional journal, formatted

and chronological order by months and date and times. I wanted it proofread and corrected also. When I called I

explained this to their customer service rep & [redacted] . I also told them that I will be giving this to my military

bosses and also sending it to members of congress also. I was told on a consistent basis that they will do their

best. From the start I had trouble trying to submit my documents threw their website. I started on Monday Dec 2nd 2013

because I told them I would like them back by at least Thursday Dec 5th 2013. I finally got the documents to them on

Wednesday the 4th of Dec 2013. They confirmed over the phone 1. believed that they received the documents and had

my instructions and my contact information and they will have it to me on Thursday Dec 5th 2013. So I received the

documents on Thursday and read them over, the first thing I saw was that they were not in chronological order like I asked

by month,date, & time etc. I further reading thew the document and I notice that their were misspelled words also. Some

of the words on the pages were not in the same color. Some words was in Blue font while the rest of the document was in

standard Black font. I didn't have a problem with the size of the words but some where not lined up against the margins

correctly also. After I reviewed the whole document I contacted [redacted] the same day and brought my concerns up to

her. I explained to her about it not being in order, the misspelled words, and even the different color words. She replied

"well taking to account that your documents was hand written they were difficult to read, but we did our best", I said that I

understand that and you knew this [redacted]. I said well wouldn't common sense kick in, because look at some of the

words that should be easy to know that it wasn't spelled right, like the word "compound". She said well we did our best. I

told her that I cant turn this in, this is not what I wanted or how I imagined it would turn out. She then said, "I should have

explained it more in detailed in my notes when I submitted my order and they can correct the whole document and fix the

errors for an extra fee." I am like what?!! you guys made the mistakes on the documents, I didn't spell it wrong in my

notes and even if I did, that is why I asked you guys to proofread it and type it in a professional manner. So I told her "no"

I will do it myself. She then asked me if I w,as still wanted to get my audio notes done by them? I gave a quick no

answer. She continued on and told me if I am interested in getting it done what I should do. I replied again, no I will not

dot he extra service or give you guys my audio to translate. The next day I received an email stating that my credit/debit

card was charged in the amount of $225.Desired Settlement: I would like most of my money that I was charged refunded too me. I was charged $225, which is a over charge and a long way from $12/page for next day service which I was told by [redacted] also I believe the $10 that was charged to me at the initial registrations was not credited back to me. I just finish paying $75 for the same service else where and with better quality and results. Also, any mistakes on their end or corrections I would like to do to my documents is covered with "no extra charge". So I am prepared to accept $150 refunded to me ($225-$75).

Business

Response:

The client was told up front what he would receive and he said he

understood. We delivered exactly was we told him he would get.We also explained to him that to translate handwritten documents is difficult and we would try our very best to be as accurate as possible, but that sloppy handwriting is impossible to make out what is being written. We are not in the business to deliver poor quality, how would we stay in business? We mainly reply on referral business and never had a complaint with Revdex.com in the past. We did the best we could on it and he was told up front that that is what we would do. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Actually after I told you guys how I wanted it typed up and specifically told you guys I wanted it proofread, put in a chronological journal format because I was submitting it to my bosses in the military and to congress. I said that I wanted next day service, and that when you guys told me it would be $12 per page. You guys never mentioned or gave any hints that my writing would be a problem. I told you guys upfront when I initially contacted you guys that I had taken handwritten notes and need it typed in a professional manner. I specifically remember this because I asked is there a way I can come by and drop it off to you guys and explain in person what I really wanted and in case you guys could not understand or had questions about my writing, I could clear it up for you. I was told over the internet is the only delivery method. I mentioned that if there was any questions you could call me and ask. Still, you guys accepted my work did not mention any problems with anything. Even after you guys received my work, you guys called me to confirm that you received everything and their was no mention about "sloppy handwriting" or we cannot understand it. You guys did call me and tell me that on my audio file, you did not hear no voices on the audio file I also submitted(before I received the final paperwork back). All the contact that I had with you guys, no one never objected to translating handwritten file, the only thing I kept hearing was "we will do our best". I sent you guys copies of what you sent me and copies of what I had done by someone else with the same turn around time and less money. Aside from the fact that you claim "I didn't explain to you in even more detail" look at your final product that you submitted to me. The font was in different colors(majority was in black in and some was in blue ink), was I suppose to mention that I wanted my document in all the same color? It's obvious that you didn't proofread it(like I mentioned in my detailed instructions) or you guys would have saw your mistakes. This cannot be blamed on my "sloppy handwriting" since this is the position you are taking. There was also misspelled words that if you used spell checker, I am pretty sure you would have caught those mistakes also. Third It was not in Chronological order(if you didn't know what that meant) I mean put it in order by the dates and times the events occurred. That also didn't not happen and I explained that in my instructions. Listen I am Active Duty Military, and I emphasized that this was time sensitive things that I needed it done right so I can turn it in. After receiving your work, I didn't like it. When I mentioned it to you guys about the mistakes and it wasn't what I wanted and what I instructed you to do. You told me I didn't give you guys enough "details" not "sloppy handwriting" and you wanted to charge me extra to fix your mistakes. That is not right. If you cant see that how much you quickly charged me which is more than the $12 per page that you told me, does not match the quality work you gave me, then I will need to take more action to resolve this issue. I won't accept nothing less than what I wanted in the initial Revdex.com contact.......PERIOD. Basically, you guys just typed everything up and gave it back to me the next day.]

Regards,

Business

Response:

The client's last statement says it all "Basically, you guys just typed everything up and gave it back to me the next day". Yes, that is exactly what we did, because that is what our service is and that is exactly what he ordered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I disagree, you should check your phone recorded messages and emails and it shows this was not what I ordered. I sent you the emails that I exchanged back and forth with you guys.]

Regards,

Consumer

Response:

To whom it may concern:

Attach is all the files that I have. the first 2 attachments is what GMR did. The 3rd attachment is who I took it too after GMR and what they did for $100 and the same type of next day service and everything I asked GMR to do. The fee also included any corrections that I thought would need fixed. The rest of the attachments are the original document that I brought to GMR and my outside party to have transcribed, typed, proofread, and put in chronological order in a detailed journal type format.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID .[redacted], , and find that arbitration is necessary.

Regards,