Good morning, I spoke with [redacted] at length yesterdayI was disappointed to hear about the experience she had at our [redacted] officeWe have the following actions in place: Doctor is no longer employedThe dental assistant involved is a temp Effective immediately she is no longer allowed to temp at any of our offices.I offered free whitening for both [redacted] and her daughterI gave [redacted] my personal cell phone so that if she has any further difficulties contacting offices she can call me directlyI asked [redacted] to please ask her daughter to give us another chanceShe will speak with her daughter and then contact meShe was very complimentary about our hygienist there, TheresaI feel we ended the call on a positive noteIf her daughter does not return we will refund the credit balance on her account Thank you [redacted]
Revdex.com Case # [redacted] GMS Dental Centers of Excellence Customer: [redacted] Dear Ms***, We sincerely apologize for any difficulty you have experienced thus far concerning the orthodontic treatment for your daughterIt has certainly not been our intent to cause you any inconvenienceWe are a Group Dental Practice that allows us the flexibility of having not only General Practice Dentist on staff, but also Dental Specialists (such as Orthodontist) on staff as wellA large number of Specialty Dentist (such as Orthodontist) practice separately from General Practice DentistThis creates the need for a patient to seek out and work with the Dental Specialist completely separate from the General Practice DentistThis can be difficult and time consuming At GMS Dental Centers, we keep all of the Dental Specialist on staff and ready to see our patients when neededThis creates a patient friendly environment where they do not need to seek out a separate Doctor working at a separate facilityIt takes a unique Doctor that can work very closely with other Doctors and interact continuously with them on a daily basisSome Doctors do not feel this to be the best fit for them, so they move into an independent practice settingThis can create turnover with some Doctors When a Doctor leaves our practice, we at times feel the need to temporarily replace them while we look for just the right fit for our unique practiceThis gives the appearance that there are more Doctors moving through our office than what would be considered normalPlease understand this does not mean we have unusual turnover at our facilityIt just indicates we are looking for the best Specialty Doctor we can find to provide the best care for our valued patienceSolution: I understand that we have made an immediate appointment for your daughter at our Sugar Land GMS Dental Center Office this coming Monday August 3, Our Orthodontist on staff will examine your daughter and make immediate assessments on a) How treatment is progressing b) What treatment needs to be for the future c) Any changes to current treatment that could be recommendedIt is our sincere hope that you are satisfied, and feel your daughter is being well cared for before, during, and after this visitI have shared your difficulty with our Sugar Land Office Manager - [redacted] and our VP of Operations - [redacted] so they can closely monitor your progressFeel free to contact me as well, and I will be more than happy to assist you and your daughter alsoOnce again, I sincerely apologize for any difficulty you and your daughter may have experiencedThank you for your patience [redacted] Director of Business Development and Public Relations GMS Dental Centers of Excellence North Loop West Suite Houston, Texas Main: 713-861- [redacted] Fax: 713-580-
GMS dental at North loop west/Ella is the worst place ever!! The customer service there is horrendous!! Please if you do not want your blood pressure to rise do not, I repeat do not go to this place!!!!! It is impossible to get someone on the phone to schedule appointments and it is impossible to get someone to check you out after your service!! I waited for an hour just to make my next appointment and get a recipeThey never called me to check me out, an when you inquire what is taking so long they get an attitude and brush you offI walked out!! The clerks were just sitting around talking not helping peopleI sat and observed them the whole time I was there, and mind you there was other people there that was complaining about the service theretoo
Revdex.com Case #[redacted]GMS Dental Centers of ExcellenceCustomer: [redacted]Dear Ms. [redacted],We sincerely apologize for any difficulty you have experienced thus far concerning the orthodontic treatment for your daughter. It has certainly not been our intent to cause you any inconvenience. We are a Group...
Dental Practice that allows us the flexibility of having not only General Practice Dentist on staff, but also Dental Specialists (such as Orthodontist) on staff as well. A large number of Specialty Dentist (such as Orthodontist) practice separately from General Practice Dentist. This creates the need for a patient to seek out and work with the Dental Specialist completely separate from the General Practice Dentist. This can be difficult and time consuming. At GMS Dental Centers, we keep all of the Dental Specialist on staff and ready to see our patients when needed. This creates a patient friendly environment where they do not need to seek out a separate Doctor working at a separate facility. It takes a unique Doctor that can work very closely with other Doctors and interact continuously with them on a daily basis. Some Doctors do not feel this to be the best fit for them, so they move into an independent practice setting. This can create turnover with some Doctors. When a Doctor leaves our practice, we at times feel the need to temporarily replace them while we look for just the right fit for our unique practice. This gives the appearance that there are more Doctors moving through our office than what would be considered normal. Please understand this does not mean we have unusual turnover at our facility. It just indicates we are looking for the best Specialty Doctor we can find to provide the best care for our valued patience.Solution: I understand that we have made an immediate appointment for your daughter at our Sugar Land GMS Dental Center Office this coming Monday August 3, 2015. Our Orthodontist on staff will examine your daughter and make immediate assessments on a) How treatment is progressing b) What treatment needs to be for the future c) Any changes to current treatment that could be recommended.It is our sincere hope that you are satisfied, and feel your daughter is being well cared for before, during, and after this visit. I have shared your difficulty with our Sugar Land Office Manager - [redacted] and our VP of Operations - [redacted] so they can closely monitor your progress. Feel free to contact me as well, and I will be more than happy to assist you and your daughter also. Once again, I sincerely apologize for any difficulty you and your daughter may have experienced.Thank you for your patience. [redacted]Director of Business Development and Public RelationsGMS Dental Centers of Excellence1445 North Loop West Suite 1000Houston, Texas 77008Main: 713-861-3231[redacted]Fax: 713-580-4788
I ordered a laundry cart and when I went to put it together some parts were defective and or missing. In addition, the workmanship was shoddy and flimsy. It was made to hold laundry detergent but the shelving bends so I do not see how it can hold anything over a pound in weight. I requested a refund and was told they would charge me freight even though it was free freight when I bought it. I asked for a replacement and offered to return the defective one and the company was not open to paying for the freight to return the defective piece or to pay the freight for the replacement. All they asked me for was a list of every piece that was missing or defective and they would replace it. When I looked at their website for their return policy, that is not what their policy states. They do not follow their own return policy. I asked for a manager and was told there is no manager. I then realized it was a small company I was dealing with and there would be no recourse for my purchase. I am now out $50.00.
Revdex.com Case #[redacted]GMS Dental Centers of Excellence
Customer: [redacted]
Dear Ms. [redacted],
We sincerely apologize for any difficulty you have experienced thus far concerning the orthodontic treatment for your daughter. It has certainly not been our intent to...
cause you any inconvenience. We are a Group Dental Practice that allows us the flexibility of having not only General Practice Dentist on staff, but also Dental Specialists (such as Orthodontist) on staff as well. A large number of Specialty Dentist (such as Orthodontist) practice separately from General Practice Dentist. This creates the need for a patient to seek out and work with the Dental Specialist completely separate from the General Practice Dentist. This can be difficult and time consuming.
At GMS Dental Centers, we keep all of the Dental Specialist on staff and ready to see our patients when needed. This creates a patient friendly environment where they do not need to seek out a separate Doctor working at a separate facility. It takes a unique Doctor that can work very closely with other Doctors and interact continuously with them on a daily basis. Some Doctors do not feel this to be the best fit for them, so they move into an independent practice setting. This can create turnover with some Doctors.
When a Doctor leaves our practice, we at times feel the need to temporarily replace them while we look for just the right fit for our unique practice. This gives the appearance that there are more Doctors moving through our office than what would be considered normal. Please understand this does not mean we have unusual turnover at our facility. It just indicates we are looking for the best Specialty Doctor we can find to provide the best care for our valued patience.
Solution: I understand that we have made an immediate appointment for your daughter at our Sugar Land GMS Dental Center Office this coming Monday August 3, 2015. Our Orthodontist on staff will examine your daughter and make immediate assessments on a) How treatment is progressing b) What treatment needs to be for the future c) Any changes to current treatment that could be recommended.
It is our sincere hope that you are satisfied, and feel your daughter is being well cared for before, during, and after this visit. I have shared your difficulty with our Sugar Land Office Manager - [redacted] and our VP of Operations - [redacted] so they can closely monitor your progress. Feel free to contact me as well, and I will be more than happy to assist you and your daughter also. Once again, I sincerely apologize for any difficulty you and your daughter may have experienced.
Thank you for your patience.
[redacted]
Director of Business Development and Public Relations
GMS Dental Centers of Excellence
1445 North Loop West Suite 1000
Houston, Texas 77008
Main: 713-861-3231
[redacted]
Fax: 713-580-4788
I spoke with [redacted] at length yesterday. I was disappointed to hear about the experience she had at our [redacted] office. We have the following actions in place:
Doctor is no longer employed.
The dental assistant involved is a temp....
Effective immediately she is no longer allowed to temp at any of our offices.I offered free whitening for both [redacted] and her daughter.
I gave [redacted] my personal cell phone so that if she has any further difficulties contacting offices she can call me directly.
I asked [redacted] to please ask her daughter to give us another chance. She will speak with her daughter and then contact me. She was very complimentary about our hygienist there, Theresa. I feel we ended the call on a positive note. If her daughter does not return we will refund the credit balance on her account.
GMS dental at 1445 North loop west/Ella is the worst place ever!! The customer service there is horrendous!! Please if you do not want your blood pressure to rise do not, I repeat do not go to this place!!!!! It is impossible to get someone on the phone to schedule appointments and it is impossible to get someone to check you out after your service!! I waited for an hour just to make my next appointment and get a recipe. They never called me to check me out, an when you inquire what is taking so long they get an attitude and brush you off. I walked out!! The clerks were just sitting around talking not helping people. I sat and observed them the whole time I was there, and mind you there was 2 other people there that was complaining about the service there. too.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. HOWEVER IF THE OFFICE CONTINUES TO SHOW NO IMPROVEMENT IN THE CARE & DENTAL TREATMENT OF MY DAUGHTER, MAY I FILE ANOTHER COMPLAINT ?
[redacted]
Good morning, I spoke with [redacted] at length yesterdayI was disappointed to hear about the experience she had at our [redacted] officeWe have the following actions in place: Doctor is no longer employedThe dental assistant involved is a temp Effective immediately she is no longer allowed to temp at any of our offices.I offered free whitening for both [redacted] and her daughterI gave [redacted] my personal cell phone so that if she has any further difficulties contacting offices she can call me directlyI asked [redacted] to please ask her daughter to give us another chanceShe will speak with her daughter and then contact meShe was very complimentary about our hygienist there, TheresaI feel we ended the call on a positive noteIf her daughter does not return we will refund the credit balance on her account Thank you [redacted]
Revdex.com Case # [redacted] GMS Dental Centers of Excellence Customer: [redacted] Dear Ms***, We sincerely apologize for any difficulty you have experienced thus far concerning the orthodontic treatment for your daughterIt has certainly not been our intent to cause you any inconvenienceWe are a Group Dental Practice that allows us the flexibility of having not only General Practice Dentist on staff, but also Dental Specialists (such as Orthodontist) on staff as wellA large number of Specialty Dentist (such as Orthodontist) practice separately from General Practice DentistThis creates the need for a patient to seek out and work with the Dental Specialist completely separate from the General Practice DentistThis can be difficult and time consuming At GMS Dental Centers, we keep all of the Dental Specialist on staff and ready to see our patients when neededThis creates a patient friendly environment where they do not need to seek out a separate Doctor working at a separate facilityIt takes a unique Doctor that can work very closely with other Doctors and interact continuously with them on a daily basisSome Doctors do not feel this to be the best fit for them, so they move into an independent practice settingThis can create turnover with some Doctors When a Doctor leaves our practice, we at times feel the need to temporarily replace them while we look for just the right fit for our unique practiceThis gives the appearance that there are more Doctors moving through our office than what would be considered normalPlease understand this does not mean we have unusual turnover at our facilityIt just indicates we are looking for the best Specialty Doctor we can find to provide the best care for our valued patienceSolution: I understand that we have made an immediate appointment for your daughter at our Sugar Land GMS Dental Center Office this coming Monday August 3, Our Orthodontist on staff will examine your daughter and make immediate assessments on a) How treatment is progressing b) What treatment needs to be for the future c) Any changes to current treatment that could be recommendedIt is our sincere hope that you are satisfied, and feel your daughter is being well cared for before, during, and after this visitI have shared your difficulty with our Sugar Land Office Manager - [redacted] and our VP of Operations - [redacted] so they can closely monitor your progressFeel free to contact me as well, and I will be more than happy to assist you and your daughter alsoOnce again, I sincerely apologize for any difficulty you and your daughter may have experiencedThank you for your patience [redacted] Director of Business Development and Public Relations GMS Dental Centers of Excellence North Loop West Suite Houston, Texas Main: 713-861- [redacted] Fax: 713-580-
GMS dental at North loop west/Ella is the worst place ever!! The customer service there is horrendous!! Please if you do not want your blood pressure to rise do not, I repeat do not go to this place!!!!! It is impossible to get someone on the phone to schedule appointments and it is impossible to get someone to check you out after your service!! I waited for an hour just to make my next appointment and get a recipeThey never called me to check me out, an when you inquire what is taking so long they get an attitude and brush you offI walked out!! The clerks were just sitting around talking not helping peopleI sat and observed them the whole time I was there, and mind you there was other people there that was complaining about the service theretoo
Revdex.com Case #[redacted]GMS Dental Centers of ExcellenceCustomer: [redacted]Dear Ms. [redacted],We sincerely apologize for any difficulty you have experienced thus far concerning the orthodontic treatment for your daughter. It has certainly not been our intent to cause you any inconvenience. We are a Group...
Dental Practice that allows us the flexibility of having not only General Practice Dentist on staff, but also Dental Specialists (such as Orthodontist) on staff as well. A large number of Specialty Dentist (such as Orthodontist) practice separately from General Practice Dentist. This creates the need for a patient to seek out and work with the Dental Specialist completely separate from the General Practice Dentist. This can be difficult and time consuming. At GMS Dental Centers, we keep all of the Dental Specialist on staff and ready to see our patients when needed. This creates a patient friendly environment where they do not need to seek out a separate Doctor working at a separate facility. It takes a unique Doctor that can work very closely with other Doctors and interact continuously with them on a daily basis. Some Doctors do not feel this to be the best fit for them, so they move into an independent practice setting. This can create turnover with some Doctors. When a Doctor leaves our practice, we at times feel the need to temporarily replace them while we look for just the right fit for our unique practice. This gives the appearance that there are more Doctors moving through our office than what would be considered normal. Please understand this does not mean we have unusual turnover at our facility. It just indicates we are looking for the best Specialty Doctor we can find to provide the best care for our valued patience.Solution: I understand that we have made an immediate appointment for your daughter at our Sugar Land GMS Dental Center Office this coming Monday August 3, 2015. Our Orthodontist on staff will examine your daughter and make immediate assessments on a) How treatment is progressing b) What treatment needs to be for the future c) Any changes to current treatment that could be recommended.It is our sincere hope that you are satisfied, and feel your daughter is being well cared for before, during, and after this visit. I have shared your difficulty with our Sugar Land Office Manager - [redacted] and our VP of Operations - [redacted] so they can closely monitor your progress. Feel free to contact me as well, and I will be more than happy to assist you and your daughter also. Once again, I sincerely apologize for any difficulty you and your daughter may have experienced.Thank you for your patience. [redacted]Director of Business Development and Public RelationsGMS Dental Centers of Excellence1445 North Loop West Suite 1000Houston, Texas 77008Main: 713-861-3231[redacted]Fax: 713-580-4788
I ordered a laundry cart and when I went to put it together some parts were defective and or missing. In addition, the workmanship was shoddy and flimsy. It was made to hold laundry detergent but the shelving bends so I do not see how it can hold anything over a pound in weight. I requested a refund and was told they would charge me freight even though it was free freight when I bought it. I asked for a replacement and offered to return the defective one and the company was not open to paying for the freight to return the defective piece or to pay the freight for the replacement. All they asked me for was a list of every piece that was missing or defective and they would replace it. When I looked at their website for their return policy, that is not what their policy states. They do not follow their own return policy. I asked for a manager and was told there is no manager. I then realized it was a small company I was dealing with and there would be no recourse for my purchase. I am now out $50.00.
Revdex.com Case #[redacted]GMS Dental Centers of Excellence
Customer: [redacted]
Dear Ms. [redacted],
We sincerely apologize for any difficulty you have experienced thus far concerning the orthodontic treatment for your daughter. It has certainly not been our intent to...
cause you any inconvenience. We are a Group Dental Practice that allows us the flexibility of having not only General Practice Dentist on staff, but also Dental Specialists (such as Orthodontist) on staff as well. A large number of Specialty Dentist (such as Orthodontist) practice separately from General Practice Dentist. This creates the need for a patient to seek out and work with the Dental Specialist completely separate from the General Practice Dentist. This can be difficult and time consuming.
At GMS Dental Centers, we keep all of the Dental Specialist on staff and ready to see our patients when needed. This creates a patient friendly environment where they do not need to seek out a separate Doctor working at a separate facility. It takes a unique Doctor that can work very closely with other Doctors and interact continuously with them on a daily basis. Some Doctors do not feel this to be the best fit for them, so they move into an independent practice setting. This can create turnover with some Doctors.
When a Doctor leaves our practice, we at times feel the need to temporarily replace them while we look for just the right fit for our unique practice. This gives the appearance that there are more Doctors moving through our office than what would be considered normal. Please understand this does not mean we have unusual turnover at our facility. It just indicates we are looking for the best Specialty Doctor we can find to provide the best care for our valued patience.
Solution: I understand that we have made an immediate appointment for your daughter at our Sugar Land GMS Dental Center Office this coming Monday August 3, 2015. Our Orthodontist on staff will examine your daughter and make immediate assessments on a) How treatment is progressing b) What treatment needs to be for the future c) Any changes to current treatment that could be recommended.
It is our sincere hope that you are satisfied, and feel your daughter is being well cared for before, during, and after this visit. I have shared your difficulty with our Sugar Land Office Manager - [redacted] and our VP of Operations - [redacted] so they can closely monitor your progress. Feel free to contact me as well, and I will be more than happy to assist you and your daughter also. Once again, I sincerely apologize for any difficulty you and your daughter may have experienced.
Thank you for your patience.
[redacted]
Director of Business Development and Public Relations
GMS Dental Centers of Excellence
1445 North Loop West Suite 1000
Houston, Texas 77008
Main: 713-861-3231
[redacted]
Fax: 713-580-4788
Good morning,
I spoke with [redacted] at length yesterday. I was disappointed to hear about the experience she had at our [redacted] office. We have the following actions in place:
Doctor is no longer employed.
The dental assistant involved is a temp....
Effective immediately she is no longer allowed to temp at any of our offices.I offered free whitening for both [redacted] and her daughter.
I gave [redacted] my personal cell phone so that if she has any further difficulties contacting offices she can call me directly.
I asked [redacted] to please ask her daughter to give us another chance. She will speak with her daughter and then contact me. She was very complimentary about our hygienist there, Theresa. I feel we ended the call on a positive note. If her daughter does not return we will refund the credit balance on her account.
Thank you
[redacted]
GMS dental at 1445 North loop west/Ella is the worst place ever!! The customer service there is horrendous!! Please if you do not want your blood pressure to rise do not, I repeat do not go to this place!!!!! It is impossible to get someone on the phone to schedule appointments and it is impossible to get someone to check you out after your service!! I waited for an hour just to make my next appointment and get a recipe. They never called me to check me out, an when you inquire what is taking so long they get an attitude and brush you off. I walked out!! The clerks were just sitting around talking not helping people. I sat and observed them the whole time I was there, and mind you there was 2 other people there that was complaining about the service there. too.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. HOWEVER IF THE OFFICE CONTINUES TO SHOW NO IMPROVEMENT IN THE CARE & DENTAL TREATMENT OF MY DAUGHTER, MAY I FILE ANOTHER COMPLAINT ?
[redacted]