GMT Auto Sales West

I received the title today and called the Mr [redacted] We will pay all sales tax late fee and pay for a new inspection If there should be any more question you can reach me at [redacted] [redacted] Office Manger

So once again, Mrs [redacted] has selectively failed to mention that she came to our dealership interested in Honda vehicles in generalWe discussed several different options for her, hence why she saw several different [redacted] reportsMrs [redacted] has a classic case of buyers remorse, and we have been willing to help her trade out of her current vehicleShe has asked for unreasonable compensation towards the purchase of a different vehicleWe have complied with state law, and have fulfilled all of our obligationsThe bottom line is that we sold her a mechanically functional vehicle, that was cosmetically pleasing to her at the time of saleAfter the sale she decided that it was not up to her standard, so first we repaired the vehicle, then we even went as far as agreeing to trade her out of the vehicleOur offer still stands

Complaint: [redacted] I am rejecting this response because:Mr [redacted] has been dealing with my partner ***, and we actually purchased the unit together [redacted] knows more about the unit so is better placed to discuss the concerns and I have always been in his company during the conversationsMr [redacted] is well aware of this and has at no point asked to speak with me directly.Secondly, St Louis RV was issued all job details throughout the service, which had detailed breakdowns of all the works and costsI will reiterate that St Louis RV then acted behind our backs, without discussing any aspects of the works and authorised only part of the works to be doneThe reason St Louis RV is yet to receive the invoice is because the settlement amount is still in dispute and they have zero intention on trying to reach any agreementThey would need to answer and return phone calls for this to happenI vehemently deny there has been any good faith shown by St Louis RV or that our sales experience has been in any way greatI challenge Mr [redacted] to find me a customer that would think any business acting behind their back on their behalf without authorisation is a great experience? This is made even more evident by the fact that Mr [redacted] 's response in no way addresses the customer service complaint aspectWe're still waiting on that call from [redacted] , the owner, some days laterI would also like to repeat, as in the original complaint, that his remark about the service having to take place at St Louis RV was discussed at the point of sale and again prior to the unit being taken in for serviceAt neither time was this indicated to be an issue and we were actually promised it wouldn't be a problemIt was only once the costings were sent to St Louis RV that any issues were brought to lightPhotographs of all the issues we believed to be warranty related were sent to St Louis RVThey had these images for over days and never indicated any concerns to their warranty eligibility or about them being repaired by a different service centreWhen I rang to discuss this with Mr [redacted] he indicated that if the work was being done by them they would have been able to cover it as their internal costs are lessThis again shows that the reason for refusing the costs is all to do with profit margins and nothing to do with the warranty itselfWe were never indicated that the extent of the warranty would be less because we took it to a different service centre.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/08/27) */ [redacted] damaged our rental rv while in his care and custodyHe has denied doing do soI have pictures of the metal awning that was bent.The awning was not bent when he left metal does not bend on its ownThe balance due is plus we are directing the deposit to that total deductable amoutnt of We have a perfect record with the Revdex.comOu plans are to persue legal means to recover this moneyI have all documents signed showing that [redacted] is fully resopsible,

We did trade Mr [redacted] into a different vehicle to resolve the issue at our GMT North locationThey are happy and even left our company a star review on Facebook

Complaint: [redacted] I am rejecting this response because: I CALLED WINNEBAGO AND GOT THEM TO GIVE ME THE PARTS EVEN AFTER THE WARRANTY EXPIRED DUE TO INFERIOR WORKMANSHIP AND PARTS FALLING OFF THE RV IS NOT SUPPOSE TO HAPPEN JANUARY 11TH IS NOT EXCEPTABLE, THIS PART ORDERING - STLOUIS RV DROPPED THE BALL FROM OCTOBER 3RD WE CALLED IN TO GET THESE PARTS ORDERED OCTOBER 3RD UNTIL JANUARY 11TH REALLY FOR A HOOD LATCHES I BOUGHT THE WRONG PRODUCT STLOUIS RV NEEDS TO BUY THIS UNIT BACK, WE WASH OUR HANDS OF THIS MONTHS OF MAKING PAYMENTS ON AN RV THAT HAS DONE NOTHING BUT SIT THATS ALMOST $4, IS STLOUIS RV GOING TO REINBURSE OUR PAYMENTS FOR OUR RV SITTING, BECAUSE WE CAN NOT GET PARTS THAT ARE ON BACK ORDER, HOOD LATCHES ARE FALLING OFF THESE RV UNITS WOULD YOU NOT THINK THAT THEY SHOULD MAKE A ZILLION OF THESE AND KEEP THESE IN STOCK - ITS A MAJOR ISSUE BUY THIS UNIT BACK PLEASE, REFUND US I WOULD NOT BUY ANY THING FROM THESE PEOPLE AGAIN, HIGHLY DO NOT RECOMMEND WORSE SERVICE DEPARTMENT I HAVE EVER BEEN TO Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ The situation that we are in is very unfortunate and has not been taken lightly.We are taking a hard looka at our systems to try to ensure a better customer experience.As of 6\the awning material is special ordered and on order with out an eta.As soon as there is an eta I will inform the customer and we will set up a time frame to get the material replaced and wash and wax their unit as promised

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Contact Name and Title: [redacted] GM Contact Phone: XXXXXXXXXX Contact Email: [redacted] @sbcglobal.net [redacted] did not purchase an RV he rented a unit from St Louis Rv rental all issues were resolved with customer

My name is *** and I am the Sales Manager here at GMT Auto WestMrs*** came in on February 5th and we discussed what needed the happen and I thought we had the issue resolvedWe spoke about her getting the vehicle registered so we would be able to trade her out of itWe need her to pay
the sales tax on the vehicle they purchased before we can continue with anything elseIf you have any questions please call me at *** or email me at ***@gmtautowest.com

Mrs*** request for a refund is ridiculous and without meritPrior accident history was never discussed with the customer, so her allegation that Marty told her that it was not involved in an accident is incorrectWe do not purchase the vehicles brand new so there is no way that a salesman,
who is not a trained body repairman can represent the history of the vehicle without performing a pre purchase inspectionWhich by the way was an option that Mrs*** declined to exerciseOur dealership relies on the accuracy of the *** report that we run on every vehicle that we sellDuring the purchase process, Mrs*** looked at several Honda's and would have been provided multiple *** reports to examine, before determining which one to ultimately purchaseIt is very likely that she would have been provided *** reports for several different vehicles to take home and do her proper researchIt should be noted that Mrs*** did not purchase the vehicle on the first day that she came to the dealershipShe took her time and did research to her satisfaction, prior to purchaseIt should be noted that body work is not a warrantied item, and that our dealership chose to keep Mrs*** satisfied by replacing her bumper at no charge, and provided her a loaner car during the repair processShe has not complained of any mechanical issues with the vehicle, and her cosmetic concerns have been addressed well above and beyond the dealership's responsibilitiesWe will decline her request for a refund, and remind her that the time for negotiation is prior to purchase, which she was a very tough negotiator, and not afterwardsHer sense of entitlement is insulting, and we will not be bullied into fulfilling her frivolous request

Complaint: *** I am rejecting this response because of the following: (1) I have a witness that is willing to testify that Mr*** explicitly told me that the vehicle had not been in any accidents as he handed me a clean *** that upon further review is not for my vehicle (*** attached)My witness can also attest to the fact that I only test drove one vehicle, the Honda Accord Coupe that I purchasedI was accompanied by a family friend that was present during my test drive and sale (1)(a) My witness can also testify that I was never offered the opportunity to perform a pre-purchase inspection (2) I have a witness that can attest that I left GMT on Friday, August 18, due to concerns about the initial APR rate I was given by *** ***I returned on Saturday, August 19, 2017, and my APR rate was lowed by nearly 8%, which is why I then proceeded with the sale (3) After getting a second opinion on the bumper from a Honda authorized body shop, and it being revealed to me that the vehicle had been in an accident, I went and purchased the proper *** for my vehicleI was never provided the actual *** for my vehicleI have attached a copy of the *** I purchased for my vehicle (4) I was not satisfied with the original repair of my bumper and my car was sent back to *** *** *** to re-repairedAfter *** worked on the bumper for the second time, I took the vehicle for a second opinion at a Honda authorized body shop because the bumper began to come undone againI did not return to GMT for a third time about the bumper because I became aware of my vehicle’s accident history, which revealed damage was greater than the bumper (5) While I have not had any mechanical issues with the vehicle, the vehicle only has a value of approximately $12,due to it’s accident history, and possibly less because the repairs were improperly completedI paid 15,995, the set price by GMT, for the vehicle, and additionally purchased GAP insurance for a vehicle that I overpaid for because I was lied to about the accident history and given an incorrect *** that was “clean” (no accidents)I would not have purchased the vehicle if I was aware of the vehicle’s accident history (6) Under Missouri state law, GMT had a duty to provide me with a report of the cosmetic repairs/replacements, as well as a duty to disclose the vehicle’s accident history, since it was known to themNeither was doneI would also like to add that fraud is a class E felony in state of MissouriGiven that the *** was technically falsified by Mr***, and Mr***, an agent of GMT, blatantly lied about the vehicle’s accident history, if we cannot come to a resolution, I am left no choice but to proceed with further action Additionally, I visited GMT with a friend (witness) on Saturday, October 28, 2017, in attempt to come to a resolution with GMT management, *** and ***While GMT was willing to take my vehicle as a traand pay out my *** *** contract (approxvalue $13,500), they were not willing to reimburse me for my purchase expenses, including my $down payment, car payments, GAP insurance, taxes, etcI offered to settle this matter for a $5,credit towards a new vehicle and the trade-in, but *** refused because he is upset that I exercised my right to file a Revdex.com complaint
Sincerely,
*** ***

Please see attached

I understand your frustrationHowever, we have done no wrongYou bought this May 19, and it came with a warranty that has expiredThe manufacturer cannot produce the parts until January 11thPlease note, we were helping in good faithAs far as buy back or reimbursement for down time, that is not an option

My name is *** and I am one of the managers at GMT West and StLouis RVI just want to start by saying the complaint is for StLouis RV and not GMT West which is the Revdex.com account this was sent toMs*** had called about getting latches for her Winnebago and we had ordered the parts we
neededEven though this is not under warranty, we went above and beyond and ordered the parts she neededThe parts were on back order and when they came in, said parts did not include everything we neededWe had no control of this happening and we called Winnebago to get the parts needed on orderWith it being this time of year Winnebago has everything on back order and the new parts were placed on back orderI have attached the order sheet showing the back order and the parts being promised to us by January 11, We are very sorry for the inconvenience but we hope Ms*** can see we are doing everything we can to get this handled and to not to put the blame on usIf you have any questions please contact me at ***

We have spoke with the customer and we are refunding the customer his money and backing him out of the deal

Initial Business Response /* (1000, 7, 2015/10/15) */
In response to the customers concerns.It is very unfortunate that the customers coach has had some issues that has tarnished their rv experience.Most recently it has been at our facility for a lengthy period starting with a rather large tornadoe
damage repair that consisted of roughly three months of down time itself from start to finish.It has stayed at our facility after those repairs have been completed due to our commentment to stand behind the sale of the coach by making sure that we have properly repaired those issues that have caused them trouble.These items have been intertwined between multiple manufacturers and has taken a great deal of effort between multiple facilities to identify and repair.The repairs on going and will be performed at no charge to the customer
Initial Consumer Rebuttal /* (3000, 9, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Dealership has not been in contact with us at all so we have no idea as to what is being done on or with the coachThe unit was purchased to operate a small business and due to the numerous issues and repairs with the coach, we have only been able to use the coach 20% of the timeWhile the dealer indicates they are working on the unit, nothing was mentioned about their excessive turnover rate which is causing a lot of the delay with having the unit repairedFurthermore, nothing was mentioned about the lack of skill and or knowledge to work on such a sophisticated unitTo date, we have not had a single service tech be able to repair the unit and keep it runningThe unit was damaged in a tornado as mentioned, but that doesn't address the numerous trips to their service department prior to the damage from the stormRegarding the repairs needed from the storm, the dealership agreed to take the job on, however statements from their former employees indicate the job was to big for the dealership and the estimate was underbid by $100,by their service advisorIn communication with the new GM there, he made a recommendation to total the unit and stated that he could and would speak to the insurance company as he has years experience in dealing with cases like thisThe insurance adjuster phoned me and stated, that would not be a problem, however StLouis RV has not provided them with a reason to total which is related to electrical damageWhile the company indicates by their response an agreement to stand behind the unit for all repairs at no cost to the customer, how long is the customer to wait indefinitely? It has been months since the customers met with the GM and Service Manager and to date we have not received a single phone call as to what is even happening with the unitOur business is suffering because of their neglect and yet we are out thousands of dollars because they are unable to successfully manage their businessThere is a check for 43,that is made out to one of the owners and StLouis RVI'd like confirmation regarding that check as not being deposited as the owner has not signed off on the check and will notIn order to feel satisfied, we would like the check signed over to the owners, they can have the coach and we will contact the bank and advise we are defaulting on the loanThe customer paid 30,down and making a sizeable monthly payment and have nothing to show regarding their purchaseIn summary, the business incapable of taking care of their customersThey advertise that they have certified technicians to work on their units, however, our experience is just the opposite as we have gone through service techs since we have been associated with StLouis RVTheir customer service on the scale of 1-is a SOLID The customer is willing to take the 43,payment from insurance and walk away from the lemon they sold usI find it ironic that this dealership is in the market of selling Recreational Vehicles that are made for primarily retired familiesWhat a shame to think they'd put their parents or someone who has worked hard their entire life that purchased an RV to travel and vacation for the rest of their only to find their unit can't leave the garageIn my experience, there has been absolutely "NO ENJOYMENT" from owning this unit or the experience we have encountered with this dealershipThere is a definite lack of leadership at the dealership and they should be held responsible for allowing an advisor to underbid the repair 100,and should be investigated as to their turnover rate which is contributing to undesirable outcomes

The customer has information he needs to get his unit tested in California both from us and the Banks Power. If he needs any further assistance, I have the information of what he needs to do with the CARB to get his coach legal. Communication stopped somewhere. We did not hear any additional...

information from him, but he can call us and we can help him out. The equipment manufacturers are the ones who said they are California compliant. If goes and sees a smog referee, he can get this taken care of. He needs to take these steps to get this legal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/05) */
The situation that we are in is very unfortunate and has not been taken lightly.We are taking a hard looka at our systems to try to ensure a better customer experience.As of 6\5 the awning material is special ordered and on order with out an...

eta.As soon as there is an eta I will inform the customer and we will set up a time frame to get the material replaced and wash and wax their unit as promised.