GNR Construction

Please find attached a copy of the ContractI feel it will speak for its selfAs you can see it clearly states on two pages #and #that the amount is $35, [redacted] 's have no paper work to back up their claim of $30,and refuse to work out the details that were missing in the contractGNR has stated numerous times that we will build the garage, but details need to be clarifiedIt is GNR's hope that this can be worked out with the [redacted] 's

May 25, 2016In response to ID# 11447854.I have spoken to [redacted] and he has never received the email from the ***’s nor any Idea what email address it could have been sent to[redacted] at [redacted] can be contacted at [redacted] to verify his involvement of this Claim # [redacted] .It can also be verified with [redacted] that not all supplementals are approvedThat doesn’t mean the work wasn’t done nor approved to do by the homeownerWhich in this case both are true The ***’s were given a Claim in January for what the Insurance Co expected to be covered under their insuranceIn April they were given a revised Claim Anything over and above the claim would be billable to the homeownersWhich is also trueThe ***’s had numerous chances during meetings with Sanchez and [redacted] to discuss anything they felt misunderstood about.It is GNR’s position that the out outstanding balance of $is still owed.Thank you~***GNR Construction952-595-Tell us why here

I am rejecting this response because:We have only worked with ***, we have never heard of, nor heard from, *** As for GNR, the only person we have contact information for is [redacted] , who we worked with the entire time When [redacted] came to our house to collect the final payment, he had a post it note with a few numbers written on it with names beside them We have never received an itemized invoice, nor did our insurance company last we heard One of the items on the post it was for structural damage repair at $and another was for tree damage at $ The only structural damage that occured was caused was by the tree hitting our power lines which is why the insurance claim was filed When I asked [redacted] why there were two charges for what I understood to be the same thing, he said he didn't know and scratched it from the list I am surprised to hear that ***, who we've never heard from, accepted all other costs except for the cost of the tree damage which started the claimI have attached the initial and final claims from insurance The initial claim shows the replacement cost value of the claim to be $on page The final shows the replacement cost value to be $ Both were issued by *** The increase in the replacement cost value, $741.04, was the cost of the supplementalsAs for GNR not hearing from us, we sent [redacted] the below email on April 25th explaining the situation:Hi ***,I am writing this to you in an email because it is easier for me to keep all the numbers straight if they are written down Please feel free to call me at any point I am happy to talk it over with you After going over our numbers again after you left on Friday, [redacted] and I realized that we were not on the same page with the numbers that we were all looking at When we signed the contract in January, we were given the insurance estimate of $and we were under the assumption that was what the original contract was written for After we paid Sanchez check # of $on April 14, we fulfilled that contract On that point, we all agree that the money was paid and the contract was fulfilled We also wrote a check for $for the electrician which was to cover the cost of unforseen electrical work that was not written into the original contract Again, I think we all agreed that check fulfilled that work.However, what I think got lost in the conversation was that at the point that the contract was written for the $estimate, our insurance company had only paid us $ Because we have a $deductible, we were still owed $ (7250.52-1000-= $1065.76) We were told that this amount of $was being held back as recoverable depreciation and would be paid to us after the job was completed.Now, when the work was finished, GNR submitted paperwork stating that the work was done and also submitted paperwork to get insurance to pay for the supplemental work that was not covered in the original estimate After [redacted] from [redacted] and [redacted] from GNR worked together, our final check and updated estimate were delivered The final estimate was for $ The difference between the final estimate and the one that was used to write the contract was $ ($- $= $741.04) We were issued a final check from insurance that totaled $ This check, however, was not all supplementals It was supplementals ($741.04) plus the amount that we were still owed from the original estimate that was held back for recoverable depreciation ($1065.76) $+ $= $1806.80.After looking back at emails from [redacted] and ***, it looks as though maybe some information got crossed According to an invoice that was sent from [redacted] to ***, GNR was asking [redacted] to pay $in supplementals (see below) As I mentioned above, we only received $in supplementals [redacted] had sent an email to [redacted] stating that GNR would, in fact cover some of the supplementals, but this email failed to include a total dollar amount (see below) Therefore, it is my conclusion that you all at GNR were under the impression that [redacted] was paying more supplemental than we actually received On Friday, when you and [redacted] and I were sitting down to discuss all of this, I think we came to some agreements, but I think we all had a different understanding of what we were all looking at Thanks for explaining to us how supplementals work We are in total agreement that all supplemental money that we received from [redacted] should go to you and we are happy to pay it However, I think the point was missed in our discussion that we were only paid $for supplementals I described this above I think what happened is that GNR was expecting that we got paid $in supplementals, but that was not the case We were paid a check for $but, as I explained above, that check was also depreciation from the original estimate that was held back and issued in that last check.Because I knew this information coming in to our meeting and I thought I had explained it well enough to you and [redacted] when we were at our meeting, I assumed that we were all talking about the same thing When you were asking us for a check greater than $741.04, you were asking us for costs that you incurred above and beyond our original estimate and the supplementals ***, however, did not have the information correct (that our last check was supplemental plus depreciation) and thought the money that we were paying you was all supplemental money from insurance Looking back on our conversation, ***, I am not sure that you had all of the information and whether or not you knew that we were only paid $in supplementals Was GNR looking to be paid above and beyond what what we were paid by insurance? We wrote you a check for $and frankly, I am not sure how we came up with that number because there were a lot of numbers being talked about I do know that means we paid you $above and beyond what we have received from insurance If this was your understanding of what was going on while we were talking on Friday, then I guess that is that and we'll learn to look a little closer at our paperwork in the future If, however, you were not aware that this was the case and you were certain that we were paying you with insurance money, we would ask that you issue us a refund of $ We would also ask that when you work with people in the future, that you discuss with them the possibility of them having to pay more than what insurance will cover as the work is being done Not after all the work is complete This part was very confusing and frustrating for us Again, I am happy to discuss all of this with you in person if you would like I know that this has been a long and confusing process, but I think that now everyone has all of the information I have attached copies of the checks that we received from [redacted] if you would like to see them I am also happy to re-send the original and final estimates, but you should have them in your files already.Thanks, [redacted] and ***

A contract dated 6/6/for a 16xGarage and new roof was signed by [redacted] , [redacted] and [redacted] , at which time the [redacted] paid check # in the amount of $10,On 7/27/a change order signed by [redacted] , [redacted] and [redacted] indicates “According to the City of Minnetonka the original plans to construct an attached garage could not be approvedA 20xnon-attached garage will be built at the East side of the back yard.” (copy attached) Since meeting with [redacted] ’s back in October, I have been informed by the City the [redacted] ’s were aware of the set back conditions set forth to their property and mislead [redacted] that an attached garage could be builtI am not aware of [redacted] ’s nor [redacted] changing the contract price to $30, I am aware of a change order signed on 7/11/for “GNR Construction to do all work that Western Nation Ins is paying for!” in the amount of $of which $was paid by check # on 7/12/Another $was paid on 8/17/check # to finish payment of the roof/Ins claimI am not aware of conversations the [redacted] ’s had with the City of MinnetonkaHowever, I am aware of the [redacted] ’s telling the Architect to change the garage from a 20xto a 22xWhen I asked the Architect why she changed the plans, she stated The clients asked [redacted] to make the garage larger so that is how the plans ended up at a 22xgarageOn 10/10/Mr [redacted] called the office asking when will the tree to coming down? My office responded with we will call you prior to the tree guys getting thereMr [redacted] went out and marked the tree for removal with a sign he madeOn 10/11/Tracy from my office spoke to Mr [redacted] to inform him the tree guy would be coming at which time Mr [redacted] told her the tree was marked and ready to be taken downIn an attempt to remedy the [redacted] ’s and build a 22xas they requested, I gave them a proposal of what the actual cost of a 22xgarage costNumerous times during the conservations the [redacted] ’s said “I knew it was too good to be true!” I asked what they meant and they stated “ [redacted] was the lowest bid we received to build the garage."I have never agreed to return anythingI did however agree to do everything I could do to build the [redacted] ’s a garage for the contract price of $35,570.00, so I presented different options that “could” workGNR is more than willing to build a 22xgarage as stipulated in the Specification packet signed May 3, 2016, however as can be read there will have to be changes and a new packet will have be signed by both parties.As owner of GNR I can assure you that [redacted] is no longer with the company because of inconsistencies such as this contract The contract clearly states $35,As discussed with the [redacted] ’s the contract has many inconsistencies, such as:Actual Garage SizeElectric (outlets, lights, power to the garage)SidingWindow (remove from existing and reinstall in new garage)LandscapingAsphalt DrivewayAll of the above was omitted from the Contract as well as the Specification Packet dated 6/6/The [redacted] ’s have breached the contractPlease refer to the back page of the contract: Additional Terms – Page Agreement Documents and ChangesThe Agreement is subject to approval of GNR Construction, Inc., management who may decline the Agreement prior to the start of work .” Cancellation if prior to our performance of work you cancel this Agreement without legal right to do so, we will be entitled as liquidated damages (and not as a penalty) to our actual costs incurred (including any restocking charges) plus 25% of the Agreement priceAfter work has begun, you are responsible for the entire agreement priceIn conclusion, it’s GNR’s hopes to resolve this matter amicably without arbitration

[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] ,and find that arbitration is necessarySincerely, [redacted]

ID # [redacted] October 12, [redacted] ***Medication Coordinator – Revdex.comSRiver Ridge CircleBurnsville, MN RE: [redacted] and [redacted] ***Minnetonka, MN Response is line by line of [redacted] ’s statementThe Contract with the [redacted] s was signed on June 19, The City of Minnetonka approved the plans 9/23/(which were engineered by Kalvin at KJR Group, LLC) Due to a variance issue regarding driveway, potential design and property line issues on the house there were delaysThere was no time line of when the project would be completed and how [redacted] came up with 5-months is just plainly made upAs you can tell it took over months for the permitThe [redacted] s have paid GNR Construction $188,as of today's dateThe contract was signed for $206,and change order's in the amount of $8,$206,+ $8,398=$214,There is still a balance of $26,of which I agreed to take off $2,for the window grids and storm doors $24,balance due to GNR [redacted] has refused to make payments as agreed to in the signed contractMichal [redacted] of [redacted] did send a letter on 9/20/requesting a scheduleOn 9/27/I responded to his letter, that it is GNR's intent to finish the project as soon as possibleThe [redacted] 's do have a new furnace for their addition [redacted] is correct the Electrician has not come back to connect the wiringThe ceiling in the garage has not been completed because the electrician will need access to this area to complete the furnace connectionsThe pipes are insulated and unless it gets below 32degress for a long period of time, the pipes are not going to freeze [redacted] states" there are many item's in the interior of the house that are half finished or need slight adjustments", but only names "poorly installed tile in the main floor bath"I read that as one itemThe tile was installed correctly [redacted] , ***, [redacted] and I, all had a meeting and all agreed on what was to be repaired [redacted] made the repairsThe concrete sub-contractor was hired and paid $to do the concrete workHe showed up a couple days, built some forms for the stairs and never showed againGNR went to court with him on 10/10/16, and he has til 10/22/to get the work done The grading was done and the [redacted] s have never put in grass seed so the dirt did run and will continue to run until landscapedLandscaping is not in our contractThe siding will be finished after the concrete stairs are installedThe concrete flooring in the basement was jack hammered out by the Plumber'sThey had to do this as part of the job for the new drain systemThe concrete will be finished when the concrete stairs, apron and landing are completedThe stucco holes did occur when their existing AC unit was removedThe fencing will be reinstalled again when the concrete is completed"The contractor has been difficult to work with " Myself and my office have had numerous conversations with [redacted] to ask " [redacted] to be civil, leave the workers alone when they are working, and most importantly not to verbally abuse anyoneYes, there have been great strides of work done and then a couple of weeks where things go slowThat is the nature of the construction businessFactors including weather, schedules, materials, family events can all affect a job and the progress [redacted] is a VERY impatient woman! She has scolded workers, subs, office employees and me with no merit to do so [redacted] has been provided lien waiversEvery sub hired has complained to me about the smell of "ammonia" from the animal urine and fecesNumerous calls to ***, asking in a polite way to please clean up the area's the workers are in have been placedBecause of this and [redacted] 's constant berating of people, a lot of subs will not return to the projectFor example, 10/4/I had an electrician go to the house and see if he would hook up the furnace linesHe was welcomed by [redacted] telling him "I called the Revdex.com on GNR and you should not get involved with them." Needless to say he refused the workYes, the sheetrock will be fixed at the main floor bathroom, when the other areas of sheetrock can go inHowever, the electric will need to be completed firstYes, the switch will be fixed when I can get an electrician there [redacted] claims the flooring guys broke her mail boxWhen in truth the mailbox was never installed properly and just fell over after time because of poor installation GNR's concerns are that [redacted] stay out of the way of the sub-contractors and workers while on siteStop screaming at people and clean up the urine and feces, so the work can be completed inside.OrGNR and the [redacted] s part ways