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Sorry to hear about your negative experience at our location I am passing along this information to our customer service dept and they will be in touch to resolve the matter

I would like the business to exchange the broken item they sold for a working itemIf they can not replace the Pinball Machine, I would like our money backVery poor business to take money for a non working item and refuse to exchange it

Sorry to hear about your negative experience at our location.  I am passing along this information to our customer service dept and they will be in touch to resolve the matter.

Hello Ms. [redacted],I apologize for the delay in responding. We are happy to help you with your refund or exchange. For the most expeditious processing, please email a proof of purchase to [email protected] and let us know whether you prefer a refund or exchange. This proof of purchase can be the original receipt or your father's credit card statement. If you send the credit card statement, please black out all but the last four of the credit card number. If you are unable to obtain either of these things, we will need the following to process a refund:Date of purchaseLast 4 of credit cardTotal chargedStore Number - [redacted]If there is a journal number on the receipt, that is also helpful.If you wish exchange the item, please contact Michelle at [redacted]. She will arrange a complimentary shipping label to pick up the pinball machine and will issue an exchange at no cost to you.Thank you for your business. Sincerely,Christi G[redacted]VP Corporate Operations

I would like the business to exchange the broken item they sold for a working item. If they can not replace the Pinball Machine, I would like our money back. Very poor business to take money for a non working item and refuse to exchange it.