Go Green Landcape Supply

I received a call last week from a customer complaining about our loam being too sandy Upon consultation with the customer, we determined that he improperly spread the loam and his mistakes with the project resulted in wash out Basically, the customer spread loam over the slope of a hill just prior to a significant rainstorm The customer then seeded the loam The rain washed the seed and the top layer of the loam down the hill, leaving the larger pieces of material in place The customer should have known to not seed on a hill with a pending significant rain coming and should also have protected the seed and loam with either landscape fabric or by spreading a small layer of hay over the seed The issue is not with the loam, the issue is with the manner in which the customer attempted the project.Our loam is not "cut" with any sand whatsoever Anyone is more than welcome to come to our Scituate location and watch how we screen the loam No sand is ever added We do add compost so that the loam has organics to hold water and improve whatever is planted in the loam We sell 1000's of yards of loam every year to homeowners and landscape professionals and are widely know to make an excellent project I feel badly for the customer as he put a lot of work into the project but if you build a house incorrectly and the house falls down, it is not the lumber company's fault In this case, the customer made a number of project management errors and is trying to blame the loam

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 The business response to my complaint is disputed. I have planted grass for 70+ years and never had such poor loam !The business position that the loam has no sand content is not believable !Since owner Mr. [redacted] refused to view my poor results I had a Town of [redacted] Police Officer view and note the pile of sand/loam mix as dumped and the poor lawn results.My property is less than a 10 minute drive from the GO GREEN SUPPLY CENTER in [redacted], MA. [redacted] is a section of the Town of [redacted].
Regards,
[redacted]

I received a call last week from a customer complaining about our loam being too sandy.  Upon consultation with the customer, we determined that he improperly spread the loam and his mistakes with the project resulted in wash out.  Basically, the customer spread loam over the slope of a...

hill just prior to a significant rainstorm.  The customer then seeded the loam.  The rain washed the seed and the top layer of the loam down the hill, leaving the larger pieces of material in place.  The customer should have known to not seed on a hill with a pending significant rain coming and should also have protected the seed and loam with either landscape fabric or by spreading a small layer of hay over the seed.  The issue is not with the loam, the issue is with the manner in which the customer attempted the project.Our loam is not "cut" with any sand whatsoever.  Anyone is more than welcome to come to our Scituate location and watch how we screen the loam.  No sand is ever added.  We do add compost so that the loam has organics to hold water and improve whatever is planted in the loam.  We sell 1000's of yards of loam every year to homeowners and landscape professionals and are widely know to make an excellent project.  I feel badly for the customer as he put a lot of work into the project but if you build a house incorrectly and the house falls down, it is not the lumber company's fault.  In this case, the customer made a number of project management errors and is trying to blame the loam.