We received message on 5/*/2016 that was left over the weekend on 5/*/2016 in regards to an unauthorized charge processed to [redacted] Credit Card. Unfortunately our billing department failed to properly remove [redacted] automatic billing in April when he closed his account. I returned his...
message as soon as I removed it from the machine and confirmed with [redacted] directly that this was in fact a charge processed to his account by mistake. I immediately reversed the transaction and processed a refund back onto the card that was charged as well as offered compensation for any overdraft fees that may have been applied to his account due to the unauthorized charge, which he declined. I then followed up with our billing department to make sure [redacted] automatic billing account was removed from our system. We acknowledge the charge was an unfortunate mistake and will make sure to avoid any issues like this in the fut ure.
We received message on 5/*/2016 that was left over the weekend on 5/*/2016 in regards to an unauthorized charge processed to [redacted] Credit Card. Unfortunately our billing department failed to properly remove [redacted] automatic billing in April when he closed his account. I returned his...
message as soon as I removed it from the machine and confirmed with [redacted] directly that this was in fact a charge processed to his account by mistake. I immediately reversed the transaction and processed a refund back onto the card that was charged as well as offered compensation for any overdraft fees that may have been applied to his account due to the unauthorized charge, which he declined. I then followed up with our billing department to make sure [redacted] automatic billing account was removed from our system. We acknowledge the charge was an unfortunate mistake and will make sure to avoid any issues like this in the fut ure.