Go Kia South

Worst dealership to deal with, Bought a Car Cash on Sept Kia Sorrento 2012, They claim to have point Inspection don't fall in this Trap, its just a mechanical check listStart feeling Problem with Vehicle, on October they took it and that's ware story begins, up oct I was after them no one was responding The review email they send for sere they really don't care about it because no response on that alsoVehicle has break and Hydraulic rack issued Even after so called inspection you get thisThan finally they got agreed to buy my vehicle back lost $in that ProcessBut at last free from themHonestly worse People to deal with

Initial Business Response / [redacted] (1000, 6, 2016/06/08) */ To recap the situation, the client brought their [redacted] in for servicing on March 19th with a mileage of KMThe request at the time was to do an oil change, flush the transmission fluid, and do a brake fluid flushThe next account I have for the client was an appointment scheduled for May 26th where there was whining noise under sharp turningOur technician inspected the vehicle and found that it was also a case of intermittent hard steering, which leads us to believe that the intermediate shaft on the steering column would need to be replaced to resolve the concernUnfortunately, the previous flushes have absolutely nothing to do with that particular area of the vehicle, and this is just more of a concern based on the vehicle being over years old and needing up keepI would be more than happy to help the client trade into a newer vehicle, or find a way to save some money on the fix, but it would impossible to say that the intermediate steering shaft has a concern because of the flushes performedThank you

Initial Business Response / [redacted] (1000, 5, 2015/06/09) */ Guest came in feb 05, with a check engine light on the vehicleGuest stated they scanned it themselves and found a codeGuest cleared code - when we scanned the vehicle we had no codes storedGo Kia south did not charge any labor to scan and check the vehicle at that time due to no faults being found due to guest clearing the codeGuest took vehicle On May 1, 2015, guest came into Go Kia south with a "check engine light keeps coming on and off" complaintTechnican scanned vehicle and found random multi cylinder misfire - code PCurrent data was watched and it was found all cylinders were misfiringChecked air filter and intake for any restrictions - found they were goodChecked for history or spark plug replacement, non were foundAs per manufacturer spec for this vehicle spark plugs need to be changed ever 96,History we have shows spark plugs had never been replaced - vehicle had 124703km at the time in the shopRemoved spark plugs and found signs of arcing and the plugs were wornIgnition coils were also inspected and they looked goodReplaced spark plugs after guest approved repair as a first step due to KM and maintance of vehicle not been up kept and fault codes for misfiresAfter repair the vehicle ran good and had no further fault codestest drove and scanned, no further issues were found May 11, 2015, guest came back in the shop and stated the check engine light was flashing again and was running roughScanned vehicle random misfire code Pwas foundMonitored trims and misfires, cams, electronic throttle control while driving and while stationarylet vehicle sit and tested on a cold start, no issues were found and all readings were in specService manager test drove vehicle numerous times over a few days, all test drives were goodNo abissues or any fault codes or check engine lights occurred during all the test drivesScanned vehicle again and was unable to find any further codes related to guest complaintGuest was not charged for the further diagnosis and the additional test drives by the service manager and shop foremanVehicle had no faults present and was in perfect running orderNo failure could be seen or found, no parts can be replaced due to nothing failing on the vehicleOnly fault code that was reproduced during the complete time it was looked at by Go Kia south was P- random misfire code Guest took vehicle after having a discussion with the service manager and was advised to call the service manager if any further issues occurred Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Upon returning home on May 13, I realized there was damage to my passenger doorI left a voice mail for the Service Manager to contact me regarding my vehicle, as per his request if I had any further concernsTo-date he has not contacted meAdditionally neither the Service Manager or his superior have responded to my emailIf the cams were monitored on May 11, 2015, why wasn't the cam sensor replaced? Additonally, Kia South has not responded to my claim for compensation for additional costs-replacement of Cam Sensor and new battery, as my battery was damaged when Kia South ran diagnostics and evidently left the battery charger on too longRegarding "no charges for the further diagnosis and the additional test drives by the service manager and shop foreman" - I clearly stated to the Service Manager that I would not be paying additional charges for these diagnostics because only one week had passed since my vehicle was in for repairI believe the onus was on the dealership to not charge a customer in such a case Final Business Response / [redacted] (4000, 10, 2015/07/07) */ I have talked to our service manager [redacted] and he said he did sent a response in writing on June 9, for the detail of the service we provided to this customerAs for the passenger side door damage, our service manager said it was not a door dent but looked like someone did it on purpose, which could be done anywhere and we should not be responsible We will offer her $credit onto her GO CARD , so she can use it in any of our GO Auto dealerships in Alberta for parts/service Please let me know if you have any questions Sincerely, [redacted] Guest Experience Specialist Final Consumer Response / [redacted] (4200, 12, 2015/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response, [redacted] ***I have not received a written response from [redacted] I am saddened that the employees of your company continue to tell mis-truthsFor that reason alone I will accept a $cheque payable to myself but not a credit on my GO CARD

horrible company to deal with I did my homework and knew what Van I wanted, (one that could hold car seats) went in to look a used one, told the sales manager what I wanted (***, extended warranty, winter tires, cash back) and what I could pay, he told me that I would be able to get everything I wanted, went to financing, came back the next day to finalize everything, told we needed a different vehicle to get everything we wanted, as there was not enough equity in the used car we looked at agreed to go to a new car, got a call the next day telling us everything was done, financing approved Went in and was pulled into an office and told the only difference was it was a van that could only seat car seats (did not meet our #requirement) got a call the next day saying they could get one for car seats, but I would only get 1/the cash back I wanted I juggled my budget to make this work, went in to finalize the deal at which time I was told the new deal did not include anything but the van and 1/the cash back, no ***, no tires, etc.! I went home again, got a call the next day with a new offer, and I told them it was not good enough and that they would have to do better Went back in that weekend and sat with the manager to hear his "better" deal, which was a higher payment, still only part of what I was looking for, and after doing the math would cost me 3K more over the term than the last offer Finally worked out a deal, and was told the Van would be rushed in, should be days Also told I would get an updated delivery on Monday When Wednesday rolled around and they still did not call with an update I called them Told again that it was around days away Van finally arrives and the number of seats with anchors and latches for car seats was 4/where the one we looked at that they sold us on had at least an anchor and/or a latch for all They never gave us the whole story, kept taking things off the deal without telling us until I ask to review the whole dealLied, mislead and are totally un-trustable

Initial Business Response /* (1000, 15, 2016/03/01) */
I have spoken with *** and can completely understand her frustrationSince December we have changed upper Management and put in process' so that we longer have concerns such as theseWhile there is no way to recoup the valuable
family time spent, we did offer and have loaded a $credit for *** time

This has been resolved - My Service Manager reached out and identified the issue and will be issuing a cheque to her to make up for some lack of communication

Initial Business Response /* (1000, 8, 2015/04/08) */
We would firstly like to apologize for the experience you had at our dealership regarding your *** *** We realize you have purchased three vehicles from our dealership and have been great customers of oursOur goal as always is
to resolve this complaint and keep you guys as valued customers of our dealership
In regards to the situation in question, we had your *** *** dropped off at our dealership for an extended period of time as we were working to get your finance approval in placeOriginally this was a travehicle, we then realized we were not able to trade it in due to an active lien on the vehicleAt that time, we offered to give you the car backThe vehicle sat here longer, and was accidentally wholesaled to someone elseWe have made attempts to offer you a replacement vehicle for the *** *** when you first inquired about thisNone of these vehicles were accepted as replacementsAt that time, we would have loved to offer you the equivalent value but it was never resolved
We would like to work with you further in resolving this complaintWe can either find you a replacement vehicle or give you the equivalent value
Initial Consumer Rebuttal /* (3000, 10, 2015/04/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You first offered me the (*** ** *** when we traded in for an *** you later told us that you had sold the car and were looking for another replacement vehicleThe next car you offered (*** *** we were willing to accept but you later called and notified us that your mechanics did not approve the car to be soldThe second car you offered us (*** *** the mechanic we brought did not approveThe car was leaking oil, the sun visors were completely broken off among other things*** We deserve after years of trying to resolve this issue, an acceptable car, a car that is safe and in good shapeI have also gone and requested to see what the *** was sold for you and you have refused and have claimed that you do not have the the paperwork, ***
Final Business Response /* (1000, 16, 2015/05/28) */
Their original car was worth dollars and the engine blew on the way to the auctionWe offered them many units two worth the same and one worth And we have offered them many over the last two yearsThey bought an additional car from us in between now and this first incidentWhen we did that deal we told them that we would discount the vehicle an additional to make up for the unit they have never received
Final Consumer Response /* (3000, 18, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First I would like to make it clear that they offered us cars, the first car a ** *** was sold before it was shown to meThe second car, a *** *** didn't pass your mechanic's inspection so in the end you weren't able to offer us that car, the third one *** *** one again did not pass your mechanics inspection and the mechanic that I brought eitherAnd worst of all the last car that was shown to me in May was a *** *** a car years older than the car they stole from me and still haven't provided me with the bill of sale that I have been asking for since years when this incident started*** ***

Initial Business Response /* (1000, 6, 2016/06/08) */
To recap the situation, the client brought their 2005 [redacted] in for servicing on March 19th with a mileage of 164827 KM. The request at the time was to do an oil change, flush the transmission fluid, and do a brake fluid flush. The next...

account I have for the client was an appointment scheduled for May 26th where there was whining noise under sharp turning. Our technician inspected the vehicle and found that it was also a case of intermittent hard steering, which leads us to believe that the intermediate shaft on the steering column would need to be replaced to resolve the concern. Unfortunately, the 3 previous flushes have absolutely nothing to do with that particular area of the vehicle, and this is just more of a concern based on the vehicle being over 10 years old and needing up keep. I would be more than happy to help the client trade into a newer vehicle, or find a way to save some money on the fix, but it would impossible to say that the intermediate steering shaft has a concern because of the 3 flushes performed. Thank you

Initial Business Response /* (1000, 15, 2016/03/01) */
I have spoken with [redacted] and can completely understand her frustration. Since December we have changed upper Management and put in process' so that we longer have concerns such as these. While there is no way to recoup the valuable family time...

spent, we did offer and have loaded a $500 credit for [redacted] time.

Initial Business Response /* (1000, 5, 2015/06/09) */
Guest came in feb 05, 2015 with a check engine light on the vehicle. Guest stated they scanned it themselves and found a code. Guest cleared code - when we scanned the vehicle we had no codes stored. Go Kia south did not charge any labor to scan...

and check the vehicle at that time due to no faults being found due to guest clearing the code. Guest took vehicle.
On May 1, 2015, guest came into Go Kia south with a "check engine light keeps coming on and off" complaint. Technican scanned vehicle and found random multi cylinder misfire - code P0300. Current data was watched and it was found all cylinders were misfiring. Checked air filter and intake for any restrictions - found they were good. Checked for history or spark plug replacement, non were found. As per manufacturer spec for this vehicle spark plugs need to be changed ever 96,000. History we have shows spark plugs had never been replaced - vehicle had 124703km at the time in the shop. Removed spark plugs and found signs of arcing and the plugs were worn. Ignition coils were also inspected and they looked good. Replaced spark plugs after guest approved repair as a first step due to KM and maintance of vehicle not been up kept and fault codes for misfires. After repair the vehicle ran good and had no further fault codes. test drove and scanned, no further issues were found.
May 11, 2015, guest came back in the shop and stated the check engine light was flashing again and was running rough. Scanned vehicle random misfire code P0300 was found. Monitored trims and misfires, cams, electronic throttle control while driving and while stationary. let vehicle sit and tested on a cold start, no issues were found and all readings were in spec. Service manager test drove vehicle numerous times over a few days, all test drives were good. No abnormal issues or any fault codes or check engine lights occurred during all the test drives. Scanned vehicle again and was unable to find any further codes related to guest complaint. Guest was not charged for the further diagnosis and the additional test drives by the service manager and shop foreman. Vehicle had no faults present and was in perfect running order. No failure could be seen or found, no parts can be replaced due to nothing failing on the vehicle. Only fault code that was reproduced during the complete time it was looked at by Go Kia south was P0300 - random misfire code.
Guest took vehicle after having a discussion with the service manager and was advised to call the service manager if any further issues occurred.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon returning home on May 13, 2015 I realized there was damage to my passenger door. I left a voice mail for the Service Manager to contact me regarding my vehicle, as per his request if I had any further concerns. To-date he has not contacted me. Additionally neither the Service Manager or his superior have responded to my email. If the cams were monitored on May 11, 2015, why wasn't the cam sensor replaced? Additonally, Kia South has not responded to my claim for compensation for additional costs-replacement of Cam Sensor and new battery, as my battery was damaged when Kia South ran diagnostics and evidently left the battery charger on too long. Regarding "no charges for the further diagnosis and the additional test drives by the service manager and shop foreman" - I clearly stated to the Service Manager that I would not be paying additional charges for these diagnostics because only one week had passed since my vehicle was in for repair. I believe the onus was on the dealership to not charge a customer in such a case.
Final Business Response /* (4000, 10, 2015/07/07) */
I have talked to our service manager [redacted] and he said he did sent a response in writing on June 9, 2015 for the detail of the service we provided to this customer. As for the passenger side door damage, our service manager said it was not a door dent but looked like someone did it on purpose, which could be done anywhere and we should not be responsible.

We will offer her $250 credit onto her GO CARD , so she can use it in any of our GO Auto dealerships in Alberta for parts/service.

Please let me know if you have any questions.


Sincerely,
[redacted]
Guest Experience Specialist
Final Consumer Response /* (4200, 12, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response, [redacted]. I have not received a written response from [redacted] I am saddened that the employees of your company continue to tell mis-truths. For that reason alone I will accept a $250.00 cheque payable to myself but not a credit on my GO CARD.

Initial Business Response /* (1000, 5, 2015/06/09) */
Guest came in feb 05, 2015 with a check engine light on the vehicle. Guest stated they scanned it themselves and found a code. Guest cleared code - when we scanned the vehicle we had no codes stored. Go Kia south did not charge any labor...

to scan and check the vehicle at that time due to no faults being found due to guest clearing the code. Guest took vehicle.
On May 1, 2015, guest came into Go Kia south with a "check engine light keeps coming on and off" complaint. Technican scanned vehicle and found random multi cylinder misfire - code P0300. Current data was watched and it was found all cylinders were misfiring. Checked air filter and intake for any restrictions - found they were good. Checked for history or spark plug replacement, non were found. As per manufacturer spec for this vehicle spark plugs need to be changed ever 96,000. History we have shows spark plugs had never been replaced - vehicle had 124703km at the time in the shop. Removed spark plugs and found signs of arcing and the plugs were worn. Ignition coils were also inspected and they looked good. Replaced spark plugs after guest approved repair as a first step due to KM and maintance of vehicle not been up kept and fault codes for misfires. After repair the vehicle ran good and had no further fault codes. test drove and scanned, no further issues were found.
May 11, 2015, guest came back in the shop and stated the check engine light was flashing again and was running rough. Scanned vehicle random misfire code P0300 was found. Monitored trims and misfires, cams, electronic throttle control while driving and while stationary. let vehicle sit and tested on a cold start, no issues were found and all readings were in spec. Service manager test drove vehicle numerous times over a few days, all test drives were good. No abnormal issues or any fault codes or check engine lights occurred during all the test drives. Scanned vehicle again and was unable to find any further codes related to guest complaint. Guest was not charged for the further diagnosis and the additional test drives by the service manager and shop foreman. Vehicle had no faults present and was in perfect running order. No failure could be seen or found, no parts can be replaced due to nothing failing on the vehicle. Only fault code that was reproduced during the complete time it was looked at by Go Kia south was P0300 - random misfire code.
Guest took vehicle after having a discussion with the service manager and was advised to call the service manager if any further issues occurred.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Upon returning home on May 13, 2015 I realized there was damage to my passenger door. I left a voice mail for the Service Manager to contact me regarding my vehicle, as per his request if I had any further concerns. To-date he has not contacted me. Additionally neither the Service Manager or his superior have responded to my email. If the cams were monitored on May 11, 2015, why wasn't the cam sensor replaced? Additonally, Kia South has not responded to my claim for compensation for additional costs-replacement of Cam Sensor and new battery, as my battery was damaged when Kia South ran diagnostics and evidently left the battery charger on too long. Regarding "no charges for the further diagnosis and the additional test drives by the service manager and shop foreman" - I clearly stated to the Service Manager that I would not be paying additional charges for these diagnostics because only one week had passed since my vehicle was in for repair. I believe the onus was on the dealership to not charge a customer in such a case.
Final Business Response /* (4000, 10, 2015/07/07) */
I have talked to our service manager [redacted] and he said he did sent a response in writing on June 9, 2015 for the detail of the service we provided to this customer. As for the passenger side door damage, our service manager said it was not a door dent but looked like someone did it on purpose, which could be done anywhere and we should not be responsible.

We will offer her $250 credit onto her GO CARD , so she can use it in any of our GO Auto dealerships in Alberta for parts/service.

Please let me know if you have any questions.


Sincerely,
[redacted]
Guest Experience Specialist
Final Consumer Response /* (4200, 12, 2015/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response, [redacted]. I have not received a written response from [redacted] I am saddened that the employees of your company continue to tell mis-truths. For that reason alone I will accept a $250.00 cheque payable to myself but not a credit on my GO CARD.

Worst dealership to deal with, Bought a Car Cash on Sept 30 Kia Sorrento 2012, They claim to have 150 point Inspection don't fall in this Trap, its just a mechanical check list. Start feeling Problem with Vehicle, on October 7 they took it and that's ware story begins, up oct 22 I was after them no one was responding . The review email they send for sere they really don't care about it because no response on that also. Vehicle has break and Hydraulic rack issued . Even after so called inspection you get this. Than finally they got agreed to buy my vehicle back lost $1700 in that Process. But at last free from them. Honestly worse People to deal with.

Initial Business Response /* (1000, 5, 2015/05/07) */
Contact Name and Title: [redacted] GSM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gokia.ca
I have been in contact with Mr. [redacted] on multiple occasions and I have addressed all his concerns. For the products that Mr. [redacted]...

felt he had purchased unknowingly, a full refund including the PST has been issued. The cheques (original refund + PST) have been sent out first this morning and Mr. [redacted] has been notified. Mr. [redacted] has also verbally verified with me on the phone that he is satisfied with the resolution. Further questions or concerns can be addressed directly to me.
[redacted]
General Sales Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Tired of this dealership so will take my losses and chalk it up as experiences.. April 28 and 29 they called and said the cheque was in the mail. Again on may 7 they call to say the cheque is in the mail. All I signed was the lines on the bottom of the pagers as that was all I was shown. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2016/06/08) */
To recap the situation, the client brought their 2005 [redacted] in for servicing on March 19th with a mileage of 164827 KM. The request at the time was to do an oil change, flush the transmission fluid, and do a brake fluid flush. The...

next account I have for the client was an appointment scheduled for May 26th where there was whining noise under sharp turning. Our technician inspected the vehicle and found that it was also a case of intermittent hard steering, which leads us to believe that the intermediate shaft on the steering column would need to be replaced to resolve the concern. Unfortunately, the 3 previous flushes have absolutely nothing to do with that particular area of the vehicle, and this is just more of a concern based on the vehicle being over 10 years old and needing up keep. I would be more than happy to help the client trade into a newer vehicle, or find a way to save some money on the fix, but it would impossible to say that the intermediate steering shaft has a concern because of the 3 flushes performed. Thank you

Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: [redacted] General Sale
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@southtownkia.ca
We have paid out the loan through the lienholder. we also paid out the guest for the payment although the bank was...

responsible for cutting the check. We are awaiting the bank to pay the remaining balance