Go-Kicks

Initial Business Response / [redacted] (1000, 16, 2015/12/07) */ Contact Name and Title: Abby Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net I have spoken with the homeowner a few times and the crew who was on the job went out a few weeks ago to check the repair necessary but homeowner wasn't home at that time and so they weren't positive on the area in needI have since spoken to the homeowner last week and she has marked the area and sent the photo of exact locationI will have the crew out this week to make sure the wood is checked and if they did not replace wood in the area, they will perform the repair by replacement of wood & shingles & underlayment as necessary OFFER: We will perform the necessary repair this week - the crew will check the area and if wood was not replaced, then wood will be replaced along with the underlayment & shingles for that specific area Initial Consumer Rebuttal / [redacted] (3000, 18, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoke with Abby, but the crew has not shown up as of 12/8/Abby's documentation is correct, however I am not accepting until they actually come out and correct the repairI have been told previously that they were going to show up and they didn'tI also asked [redacted] to give me some notice prior to them showing up so I could be there and none was givenOnce the repair is completed then I will accept the response Final Consumer Response / [redacted] (2000, 21, 2015/12/18) */ AJ Roofing has resolved the issue with my roof and I am satisfied with the repairThanks for your assistance with this issue

Initial Business Response /* (1000, 16, 2015/12/07) */
Contact Name and Title: Abby
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sbcglobal.net
I have spoken with the homeowner a few times and the crew who was on the job went out a few weeks ago to check the repair necessary but...

homeowner wasn't home at that time and so they weren't positive on the area in need. I have since spoken to the homeowner last week and she has marked the area and sent the photo of exact location. I will have the crew out this week to make sure the wood is checked and if they did not replace wood in the area, they will perform the repair by replacement of wood & shingles & underlayment as necessary.
OFFER:
We will perform the necessary repair this week - the crew will check the area and if wood was not replaced, then wood will be replaced along with the underlayment & shingles for that specific area.
Initial Consumer Rebuttal /* (3000, 18, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoke with Abby, but the crew has not shown up as of 12/8/15. Abby's documentation is correct, however I am not accepting until they actually come out and correct the repair. I have been told previously that they were going to show up and they didn't. I also asked [redacted] to give me some notice prior to them showing up so I could be there and none was given. Once the repair is completed then I will accept the response.
Final Consumer Response /* (2000, 21, 2015/12/18) */
AJ Roofing has resolved the issue with my roof and I am satisfied with the repair. Thanks for your assistance with this issue.