GO Pet Club LLC Reviews (1)
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GO Pet Club LLC Rating
Address: 4647 Las Positas Rd, Ste.C, Livermore, California, United States, 94551
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Initial Business Response /* (1000, 5, 2015/04/27) */
We are a whole sale company, we sell to Amazon at bulk pricing with a damage allowance in the contract so that Amazon.com has to take care of all of their customer issues in regards to their ordersWhen customers contact us about replacing
broken pieces, we refer them to contact Amazon.com because their purchase and transaction was through Amazon.com, not Go Pet Club.com, therefore, we have no way of verifying purchase information, including order, date, or name and shipping addressOnce the customer contacts Amazon.com, Amazon will send them a brand new unit to replace the old (if within days)The second option would be to purchase the part directly from us and Amazon.com will reimburse the customer for the parts purchased
Initial Consumer Rebuttal /* (2000, 7, 2015/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)