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Go Pro Plumbing

Serving North Central Texas, Celina, Texas, United States, 75009

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Go Pro Plumbing Reviews (%countItem)

They value money over customer. I was very disappointed about the service for the price that we paid. It was completely ribbed off. There was a water pipe leak in the front yard. We paid $30 for Go Pro to come out. When the guy got here, he requested us to pay $350 upfront for him to detect the leak. He said it might take it a couple hours or a day. He ended up spending less than 15 mins.. and said the leak was a foot or may be 10 feet below the slab. He did not know exactly where the leak was. With the $350 fee, I would expect him to identify the location of the leak. He said he would cost $6500 to fix it. The quote was ridiculously overpriced. I found another plumber next day and had it fixed for $500. The leak was not under slab at all. I would not recommend them to anyone.

Go Pro Plumbing Response • Jul 10, 2020

We went out to Ms. home on 9/3/19 for a clogged line. She knew at the time, as we ALWAYS explain on the phone when setting up the appointment, that we have an initial $30 service fee which is waived when a job is $200+ and the customer approves it. From there, because it was her rental property and she would not be there, we explained that if the job was less than $1k, she would need to pay upfront before any work is done. If the job is going to be more than $1k, it would be the normal 50% upfront and remainder at completion. We have this policy in place because the homeowner is not in-person to provide their signature approval, and payment is used as the form of approval for services, to offset any liability to doing work on a home without homeowner's presence. She knew our policies and we completed that job under those terms without complaint. We cleared out her line and removed roots and as always, we did a complimentary sewer camera inspection. We discovered that she had a broken sewer line at the cleanout. We gave her an estimate for those repairs, which she declined. In our customer notes, we have it notated she declined because it was more than $500. She knew at that time, that we only provided a general location for leak location and it's written that invoice. We explained that general locations are done because we do a flat rate fee, and exact location is typically done by companies that charge by the hour. When we get the job to make the actual repairs, that is when we pinpoint the location and do so complimentary, and our general locations are actually very small in area.

I say all this because she knew our policies back in September and still called us back for a different issue - leak in front yard. We again explained our policies at the time of the phone call, so there would not be any surprises at the time of service. On the day - July 4th, a holiday with no additional charges, we showed up during the scheduled window and took a look at what was going on with water leak in the front yard. We then again, explained our policy and price regarding leak detection and that we would need payment upfront. She approved it and paid just the $350, not $30 and $350 as stated in her review. We then began conducting leak detection. According to our software and GPS tracking, our plumber was there from 11:52 am - 3:33 pm, not 15 minutes. The leak was in the slab - we have the pictures which were provided to her. We also have a video of air and water blowing out of her concrete slab near her water line in front of her house. The leak is clearly in the slab. We can't comment on what another plumber or technician did, but we stand by our estimate and our work. We have the pictures and video to back up our evaluation.

Ms., if you would like to discuss this further or for us to provide you a link to the video, we are of course, happy to do so. We have very much appreciated your business and were happy to have had the opportunity to serve you again with the same quality customer service and craftmanship. We would love to discuss this with you further so that we could better explain and show you exactly what we were seeing, as it is always difficult for clients to really understand when they are not present. Regardless, we do wish you the absolute best.

Customer Response • Aug 03, 2020

Your plumber arrived at the house around 11:52 as you stated. However he went out to buy a compressor for a long time. He called me around 2pm and asked me to pay $350 in order for him to start the job. He did not start the work until I paid the invoice at 2:12pm. He called me before 3 said he was done. He gave me the same estimate $6500 as he did back in Sep'19. He did not send me any video or pictures. He could not even tell where the lead is. He said it could be 1 to 10 feet in the slab. When we hired another plumber the next day, he fixed the leak in a couple of hours and the leak is not under the slab.

Go Pro Plumbing Response • Aug 05, 2020

Hi Ms. Tsai, I just called and left another voicemail today, 8/5/20 at 3:09PM explaining that when an invoice is sent, all images uploaded to that job are automatically attached to the invoice. Our software shows that invoice sent on 7/4/20 was opened 3 times on 7/5/20 at 8:40am and then after it was resent again on 7/15/20, it was opened again 2 times at 7:18 pm. As I explained in the voicemail, we do not have the capability to attach the video to the invoices like we do with pictures, however, I just emailed the Google Drive link to the video with the pdf of invoice and images for your review.

Pros:
They value people first over money.
Honesty and integrity I give them 100%. When my insurance gave me a hard time to cover my slab water damage, Gopro worked with me and gave me a fare price.They went an extra mile and ensured my issue was completed in a timely manner. The owners are absolutely very considerate people. In my 16 years in America I haven't come across a company that's not driven but Go Pro values customer first.

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Address: Serving North Central Texas, Celina, Texas, United States, 75009

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