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Review: I have not been able to contact anyone to assist with explaining why my email flyer has not been delivered. I ordered it October 12 for an OPEN HOUSE on Sunday October 13, 2013, and no flyer has appeared in my email inbox. I followed all procedures in the "emailflyerads.com" order procedure. The ad was available for me to see, and accept it as correctly done. I paid $47.00 for the ad on my credit card. The ad has not appeared in my email inbox or my sellers email inbox. I have attempted to CONTACT them for an explanation, but to no avail. I have paid for a service I have not received.Desired Settlement: I would like a refund of this undelivered ad, or the opportunity to create another ad, at no cost, based on the credit card payment for the undelivered ad.

Business

Response:

We have communicated with the client multiple times. We have already resent her flyer 3 different times and have also refunded her for the flyer. The flyer is being delivered properly and our system is recording opens from many people which the client is able to see in her members dashboard. Her email ISP (earthlink) may be filtering (blocking) the flyers, which may be the reason why she is not receiving them in her email account.

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