This letter will serve as the written response to your complaint dated 3/23/15. Response:As has already been stated to Mr. [redacted] in the two credit card disputes he filed, the charges he is disputing are for diagnosis, labor, and tax to install a blower motor that he provided. On...
1/22/15 our service technician was dispatched to return to Mr. [redacted]’s rental property to install a blower motor that was previously diagnosed as needing replaced. Our service technician triple checked to make sure the blower motor was indeed bad. The motor was seized up and did indeed need to be replaced. Our service technician needed to disassemble the flue and hanging rod to be able to install the new blower motor. Once installed he reassembled the flue and hanging rod and cleaned the blower wheel and housing. After installation the unit would not start and he found a burnt relay. He was able to get the motor started to provide heat to Mr. [redacted]’s property. His diagnosis that day was that the customer needed a new control board as well. The motor needed to be working in order for the service technician to be able to determine that the control board needed replaced. Our service technician talked to Mr. [redacted] through every step of the repair. The service technician stated Mr. [redacted] was upset and stated that he felt the control board was what caused the furnace to stop working and he really didn’t need the new blower motor he provided us to install. Two separate state licensed service technicians from our company were at the home and diagnosed the bad blower motor. One item leads to another. The control board was destroyed by the faulty motor. As stated previously, the second technician triple checked before replacing to ensure that is what was needed and did find the motor seized requiring replacement. The authorized person signed the invoice stating they were satisfied with the work performed. Mr. [redacted] approved and authorized the repairs before they were made.This could have all been avoided if Mr. [redacted] would have not tried to get involved essentially putting the responsibility on himself because the only way to find out if there were other issues or there was anything else wrong was to replace the blower motor. This happens every single day. As far as the illegal purchase of a furnace, please have Mr. [redacted] provide his State of Ohio license number. This is required to purchase, install or service any HVAC equipment. I am sure the personnel where it was purchased were clear to Mr. [redacted] that a licensed contractor must do this for him. I have reported this purchase to [redacted] as we are a top dealer and earned the right to do so. Mr. [redacted] needs to pay his bill for the service he authorized us to perform. He gambled and he clearly should leave this to the pros as many things make up the proper functioning HVAC equipment in question. With any mechanical device, it is a sequential process of elimination. We do it this way so we are not parts changers, but when you don’t diagnose everything that could be wrong, now the customer wishes you had. Pay the bill you authorized and move on. We can not be responsible for a customer that wants to involve himself to save money then not when it does not go as he planned.Thank you in advance,[redacted]President & CEOSal’s Heating and Cooling, Inc.[redacted]
SAL’S HEATING & COOLING. INC. PLUMBING & SEWER 11701 ROYALTON ROAD NORTH ROYALTON, OHIO 44133 440-582-4748 December 29, 2016 [redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 [redacted]@cleveland.Revdex.com.org RE: Complaint No. [redacted] to Revdex.com Dear [redacted], This letter will serve as the written response to your complaint dated 12/20/16. Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Although Ms. [redacted] signed a binding contract and it is within our rights to keep the deposit she made, I have decided to go ahead and refund Ms. [redacted] her deposit of $250.00. There are procedures in place that will need to be followed in issuing a refund and Ms. [redacted] can expect a refund check in the next 10-14 days.Thank you, Salvatore Sidoti President & CEO Sal's Heating and Cooling, Inc. (440) 582-4748
This letter will serve as the written response to your complaint dated 3/23/15. Response:As has already been stated to Mr. [redacted] in the two credit card disputes he filed, the charges he is disputing are for diagnosis, labor, and tax to install a blower motor that he provided. On...
1/22/15 our service technician was dispatched to return to Mr. [redacted]’s rental property to install a blower motor that was previously diagnosed as needing replaced. Our service technician triple checked to make sure the blower motor was indeed bad. The motor was seized up and did indeed need to be replaced. Our service technician needed to disassemble the flue and hanging rod to be able to install the new blower motor. Once installed he reassembled the flue and hanging rod and cleaned the blower wheel and housing. After installation the unit would not start and he found a burnt relay. He was able to get the motor started to provide heat to Mr. [redacted]’s property. His diagnosis that day was that the customer needed a new control board as well. The motor needed to be working in order for the service technician to be able to determine that the control board needed replaced. Our service technician talked to Mr. [redacted] through every step of the repair. The service technician stated Mr. [redacted] was upset and stated that he felt the control board was what caused the furnace to stop working and he really didn’t need the new blower motor he provided us to install. Two separate state licensed service technicians from our company were at the home and diagnosed the bad blower motor. One item leads to another. The control board was destroyed by the faulty motor. As stated previously, the second technician triple checked before replacing to ensure that is what was needed and did find the motor seized requiring replacement. The authorized person signed the invoice stating they were satisfied with the work performed. Mr. [redacted] approved and authorized the repairs before they were made.This could have all been avoided if Mr. [redacted] would have not tried to get involved essentially putting the responsibility on himself because the only way to find out if there were other issues or there was anything else wrong was to replace the blower motor. This happens every single day. As far as the illegal purchase of a furnace, please have Mr. [redacted] provide his State of Ohio license number. This is required to purchase, install or service any HVAC equipment. I am sure the personnel where it was purchased were clear to Mr. [redacted] that a licensed contractor must do this for him. I have reported this purchase to [redacted] as we are a top dealer and earned the right to do so. Mr. [redacted] needs to pay his bill for the service he authorized us to perform. He gambled and he clearly should leave this to the pros as many things make up the proper functioning HVAC equipment in question. With any mechanical device, it is a sequential process of elimination. We do it this way so we are not parts changers, but when you don’t diagnose everything that could be wrong, now the customer wishes you had. Pay the bill you authorized and move on. We can not be responsible for a customer that wants to involve himself to save money then not when it does not go as he planned.Thank you in advance,[redacted]President & CEOSal’s Heating and Cooling, Inc.[redacted]
SAL’S HEATING & COOLING. INC. PLUMBING & SEWER 11701 ROYALTON ROAD NORTH ROYALTON, OHIO 44133 440-582-4748 December 29, 2016 [redacted] Revdex.com, Inc. 2800 Euclid Avenue, 4th Floor Cleveland, OH 44115 [redacted]@cleveland.Revdex.com.org RE: Complaint No. [redacted] to Revdex.com Dear [redacted], This letter will serve as the written response to your complaint dated 12/20/16. Response: Since the Revdex.com does not investigate the full validity of their consumer complaints, we will provide the truthful details on the following matter. Although Ms. [redacted] signed a binding contract and it is within our rights to keep the deposit she made, I have decided to go ahead and refund Ms. [redacted] her deposit of $250.00. There are procedures in place that will need to be followed in issuing a refund and Ms. [redacted] can expect a refund check in the next 10-14 days.Thank you, Salvatore Sidoti President & CEO Sal's Heating and Cooling, Inc. (440) 582-4748