From: Paul [redacted] Sent: Tuesday, October 31, 11:AMA valued customer since 1/9/Our customer asked us to look at a broken fence post they thought our lawn crew brokeOne of our local managers stopped bye to inspect the damageOur Manager sent the customer an email that stated, "The post that broke off the other day, was about to give way because it was rotten at the base due to the fact that whoever installed it - did not do so properlyInstallation caused the base to be sitting in a water puddle constantly after every rainAs a result the rot caused the break." Fresh Lawn denied approving the repairAlthough the customer was frustrated with the companies position, the customer still remains an active Valued customer
We have acknowledged the damages and it has been sent to our insurance agentThe claim has been filed and the client should receive reimbursement through the insuranceWe have expressed our apologies for the inconvenience causedWe have provided two free lawn services due to the service issueWe
will continue to follow up with the client until fully satisfied
We issued a refund on 6-14-back to her credit card and also mailed her a check for the over draft feeWe have done everything in our power to rectify this situationThe Check #*** was mailed out last week for the over draft fees and I have attached the blue pay receipt for proof of the
refund. *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ***
After researching this account and reading the other review, we have decided to refund this client. I would like to point out we have time and date stamped pictures of the three times we went out to her property to complete the service to her satisfaction. Her hedges were extremely over grown....
The hedges alone were a half a day job for at least $100, which we only billed her $30.00. We at Fresh Lawn only want to provide excellent service to our clients. Every time she called we set up another job to go back out to her property with out any question about it and with out additional expense. We stand by our motto that the customer is always right and will refund her service with no questions asked.
Good afternoon [redacted], I would like to apologize for the recent scheduling error on your account. Services should have been canceled immediately after requested. Due to the inconvenience, I have refunded all transactions with Fresh Lawn Services. I have refunded your card on file in the amount of...
$86.61. I have attached your refund receipts from Fresh Lawn Mowing Services. If you require any additional information or have any questions regarding your account please feel free to contact me. Thank you, Olivia [redacted] Accounts Supervisor Office - 832-514-6868 Ext 417 [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
From: Paul [redacted] Sent: Tuesday, October 31, 2017 11:16 AMA valued customer since 1/9/2014. Our customer asked us to look at a broken fence post they thought our lawn crew broke. One of our local managers stopped bye to inspect the damage. Our Manager sent the customer...
an email that stated, "The post that broke off the other day, was about to give way because it was rotten at the base due to the fact that whoever installed it - did not do so properly. Installation caused the base to be sitting in a water puddle constantly after every rain. As a result the rot caused the break." Fresh Lawn denied approving the repair. Although the customer was frustrated with the companies position, the customer still remains an active Valued customer.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint....
I am not interested in free services they have offered. I would just like confirmation that all my personal information has been erased from their system including my address and credit card information. I would also not like anyone from the company to call my husband or myself again.
Regards,[redacted]
The claim was resolved for $on April 26thClient received reimbursement for damages as requested
From: Paul [redacted] Sent: Tuesday, October 31, 11:AMA valued customer since 1/9/Our customer asked us to look at a broken fence post they thought our lawn crew brokeOne of our local managers stopped bye to inspect the damageOur Manager sent the customer an email that stated, "The post that broke off the other day, was about to give way because it was rotten at the base due to the fact that whoever installed it - did not do so properlyInstallation caused the base to be sitting in a water puddle constantly after every rainAs a result the rot caused the break." Fresh Lawn denied approving the repairAlthough the customer was frustrated with the companies position, the customer still remains an active Valued customer
We have refunded the service and we apologize if the service was not completed to your satisfaction
We have acknowledged the damages and it has been sent to our insurance agentThe claim has been filed and the client should receive reimbursement through the insuranceWe have expressed our apologies for the inconvenience causedWe have provided two free lawn services due to the service issueWe
will continue to follow up with the client until fully satisfied
We issued a refund on 6-14-back to her credit card and also mailed her a check for the over draft feeWe have done everything in our power to rectify this situationThe Check #*** was mailed out last week for the over draft fees and I have attached the blue pay receipt for proof of the
refund. *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ***
It has been refunded and it takes up to 24-hours depending on your bank
It was a system error in scheduling and we apologized and refunded her immediately
After researching this account and reading the other review, we have decided to refund this client. I would like to point out we have time and date stamped pictures of the three times we went out to her property to complete the service to her satisfaction. Her hedges were extremely over grown....
The hedges alone were a half a day job for at least $100, which we only billed her $30.00. We at Fresh Lawn only want to provide excellent service to our clients. Every time she called we set up another job to go back out to her property with out any question about it and with out additional expense. We stand by our motto that the customer is always right and will refund her service with no questions asked.
The claim was resolved for $700.00 on April 26th. Client received reimbursement for damages as requested.
Good afternoon [redacted], I would like to apologize for the recent scheduling error on your account. Services should have been canceled immediately after requested. Due to the inconvenience, I have refunded all transactions with Fresh Lawn Services. I have refunded your card on file in the amount of...
$86.61. I have attached your refund receipts from Fresh Lawn Mowing Services. If you require any additional information or have any questions regarding your account please feel free to contact me. Thank you, Olivia [redacted] Accounts Supervisor Office - 832-514-6868 Ext 417 [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
From: Paul [redacted] Sent: Tuesday, October 31, 2017 11:16 AMA valued customer since 1/9/2014. Our customer asked us to look at a broken fence post they thought our lawn crew broke. One of our local managers stopped bye to inspect the damage. Our Manager sent the customer...
an email that stated, "The post that broke off the other day, was about to give way because it was rotten at the base due to the fact that whoever installed it - did not do so properly. Installation caused the base to be sitting in a water puddle constantly after every rain. As a result the rot caused the break." Fresh Lawn denied approving the repair. Although the customer was frustrated with the companies position, the customer still remains an active Valued customer.
We have refunded the service and we apologize if the service was not completed to your satisfaction.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint....
I am not interested in free services they have offered. I would just like confirmation that all my personal information has been erased from their system including my address and credit card information. I would also not like anyone from the company to call my husband or myself again.
Regards,[redacted]
Client was refunded. We offered client free services to resolve complaint and to keep business.