GOATcase

Hello Customer, We see that your order was delivered on December 22ndPlease let me know if you did or did not receive this orderDuring the Holidays we had put several pages and FAQ's up on our website stating that "From when you ordered please allow a 2-Business day processing time and
3-Business day shipping time (U.S.) and 5-Days Shipping (International) form the date you ordered! We're backed up more than because of the Holiday’s quickly arrivingThanks for being so patient! We're sorry if this look longer than usual but we did send our customers several emails and notifications about this. Thank you

Hello *** I have tried looking up your order by typing your in your name, phone number and address and nothing under our *** account came upI'm not sure how I can help you if I have no way of looking up your orderWe also stated on our website that we are phasing out emails and
switching to Direct MessagesPlease understand that we sent out emails and added pages to our FAQ and website stating this. Thank you

We are unaware of who the customer has spoken to and we would be able to help the customer if they call our support line at *** from 10am-6pm EST we can sort this situation out and resolve it accordinglyThe reason for the lack of response is because during the holiday season we were
phasing e-mails and her email might have been mixed in with those that were phased