Complaint: [redacted] I am rejecting this response because: Quite clearly in the detailed email traffic I provided between myself and the Goblinworks Customer Service Rep, Goblinworks flat out refused to comment whatsoever on the state of the game, directing me only to a post about company hardships several months oldWhen I pressed the point (again, please consult the detailed email traffic between myself and Goblinworks) I was given the run-around for several days before being told "I will not confirm/comment"Hardly what I would call "being transparent"I attempted to email up to superiors and heard absolutely nothing It seems clear that Goblinworks Customer Service simply did not want to confirm the business aforementioned 'public statements' that it suggests offers transparencyIn fact, the response still neglects entirely my Customer Service request for information/information confirmation The refusal to make honest statements, or even confirm the validity and accuracy of the last public statement at-the-time several months old, is inexcusable for this non-refundable customer and is the purpose of my logging a complaint with the Revdex.com Regarding the game itself, at the time of my purchase, I purchased the game and several rewards that have not been received (it is my understanding that the rewards are not ready?)Open Enrollment reads as a subscription based alpha that also appears to have all building plots claimed and available for purchase on the [redacted] forumsHowever, this is entirely mootI no longer have any desire to experience Pathfinder Online and have no misconceptions about never seeing my purchase refunded (reference company/product funding problems)What is inexcusable is the mistreatment by Customer Service and the flat out refusal via multiple avenues (emailed persons) to get anything in the way of confirmation or refutation of the status quo, set forth by the business and referenced in the business's response here ('transparent...public statements', update references, etc) Again, please see the documented email traffic wherein I did not request any inside or private information, but simply a confirmation or denial that a several-months-old public statement was still the status quo (and asked the Customer Service rep to correct me if I am misstating)Not all together unreasonable when the first thing I, the non-refundable customer, hear about Pathfinder Online in a while is that the ENTIRE staff has been laid off, save for three personnel while more funding/investors are searched for and the game was not complete (i think an article from [redacted] said something like 75% done?) I couldn't get any of that confirmed, got the run around, then flat out refusal, and was ignored/not responded to by other avenuesMy complaint against Goblinworks Customer Service stands Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Quite clearly in the detailed email traffic I provided between myself and the Goblinworks Customer Service Rep, Goblinworks flat out refused to comment whatsoever on the state of the game, directing me only to a post about company hardships several months oldWhen I pressed the point (again, please consult the detailed email traffic between myself and Goblinworks) I was given the run-around for several days before being told "I will not confirm/comment"Hardly what I would call "being transparent"I attempted to email up to superiors and heard absolutely nothing It seems clear that Goblinworks Customer Service simply did not want to confirm the business aforementioned 'public statements' that it suggests offers transparencyIn fact, the response still neglects entirely my Customer Service request for information/information confirmation The refusal to make honest statements, or even confirm the validity and accuracy of the last public statement at-the-time several months old, is inexcusable for this non-refundable customer and is the purpose of my logging a complaint with the Revdex.com Regarding the game itself, at the time of my purchase, I purchased the game and several rewards that have not been received (it is my understanding that the rewards are not ready?)Open Enrollment reads as a subscription based alpha that also appears to have all building plots claimed and available for purchase on the [redacted] forumsHowever, this is entirely mootI no longer have any desire to experience Pathfinder Online and have no misconceptions about never seeing my purchase refunded (reference company/product funding problems)What is inexcusable is the mistreatment by Customer Service and the flat out refusal via multiple avenues (emailed persons) to get anything in the way of confirmation or refutation of the status quo, set forth by the business and referenced in the business's response here ('transparent...public statements', update references, etc) Again, please see the documented email traffic wherein I did not request any inside or private information, but simply a confirmation or denial that a several-months-old public statement was still the status quo (and asked the Customer Service rep to correct me if I am misstating)Not all together unreasonable when the first thing I, the non-refundable customer, hear about Pathfinder Online in a while is that the ENTIRE staff has been laid off, save for three personnel while more funding/investors are searched for and the game was not complete (i think an article from [redacted] said something like 75% done?) I couldn't get any of that confirmed, got the run around, then flat out refusal, and was ignored/not responded to by other avenuesMy complaint against Goblinworks Customer Service stands Sincerely, [redacted] ***