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GoDabo, LLC

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Reviews GoDabo, LLC

GoDabo, LLC Reviews (7)

Met with owner of GoDabo on August 31st of for service to deliver us home improvement leadsTold by owner *** *** we won't be billed for any sales leads they deliver to us unless we actually complete a free estimate for the lead they sent us
Several employees from my company including myself have received several emails from them about many things including emails we shouldn't have been copied on still but no leads
Find out by accident March that they had started sending us leads to one of my employees in February that went right to his junk mail We called GoDabo and were told we would get a full credit and also told them we need these leads texted to us like all the other companies do and were told this would not a be a problem
We never got credit and we were billed a second timefor for the $we were billed on February 22nd and I got billed again for $on March 18thSo far I was billed $750, haven't completed any estimates, let alone even set up an esti

I've just pasted my review as it is a lot to re-type and it covers all of our issues with GoDabo
We have had a terrible experience with GoDabo, don't get me wrong it's a great idea, giving back to the community, however
After receiving or so leads from GoDabo we decided to cancel service due to the high cost of the leads and the quality of leads being far less valuable that our other, less expensive, lead sources We called to cancel, explained why and were somehow talked into giving them another shot After a couple weeks, still being dissatisfied with GoDabo's service, we tried to cancel again They argued with us again trying to get us to stay After going back and forth, them arguing with us all the way, they finally let us cancel our account...or so we thought
A week or so later we started receiving leads and being charged for them, some of these leads cost $150/lead! We called again and started our relationship with ***, one of the worst customer care repres

This customer simply refused to follow the basic rules of our programWe never have any problems with customers/contractors that follow very simple steps.Our program is simple:We send the referral to the contractor upfront at no costContractor is required to call the referral and "validate"
them(No Cost)If customer does not pass validation, contract is required to update GoDabo that the customer failed validation(No Cost)If contractor does not update GoDabo as required, it is assumed that contractor met with customer(Contractor Billed Fee)If customer passes validation and contractor meets with customer(Contractor Billed Fee)If customer submits donation code, regardless of contractor update or not(Contractor Billed Fee) The only way a contractor is billed a fee by GoDabo is when:They meet with a customerThe don't update GoDabo of a failed validation(Required)Customer submits donation code to GoDabo that they received from contractor. At the end of the day, if the contractor follows these very simple steps, they will only be billed from referrals that lead to in-home consultations with homeowners/customers.This contractor refuses to take any kind of responsibility and goes as far as to blame GoDabo for email that goes to their junk mail That is an email issue only they control on their endNobody can resolve junk mail issues other than the person who controls that email account The contractor continuously blames us for THEIR email/junk mail issueWe cannot, nor can any company control whether or not their emails they send out go to junk mail or not The is the recipients issue and can only be resolved on their end.I have listened to the recorded phone call There is nothing in it to support any refund There is nothing in it to suggest that our employee was unprofessional in any way In fact, she was verbally abused as I have been on several calls by the contractor.This contractor lies and embellishes in order to support their baseless claims We will not give them any refunds under the circumstances as we have held up our end of the programThey refused and failed to follow simple, required steps that were designed to prevent all of these issues

I am a general contractor who buys builds new houses, buys old houses and fixes them up and occaisionally fixes up properties for other investorsI am fortunate to be so busy that I am literally booked out almost a full year in advance I do not need or want to advertise myself for hire because I am working hard to keep up with the work I already have Godabo has solicited me numerous times to advertise with them and I have also told them numerous time to stop soliciting me because I DO NOT wish to advertise (because of the previously mentioned reasons) Yet the still continueThe last time I had a go around it ended with the guy calling me repeatedly until I finally became a bit abrasive with him and told him to completely remove me from his contact listThis was about a month agoToday, as I was taking my lunch break I notice another email from GoDaboIf that wasn't bad enough, I was referred to as "*** the Contractor (A.K.A *** the *** Classy huh? That's what I thought

The contractor doesn't understand the billing policy When we provide a referral to a contractor, we do not immediately bill the contractor Prior to recent changes in our billing policy, we did not charge for any referral or completed consultation for at least days from the day the referral was sent to the contractor Technically, we will the Friday following the 14th day from providing the referralThis contractor fails to understand the billing policy that was fully disclosed to them and recorded during their on boarding processIf a contractor cancels their account, there will still potentially be charges applied to their card for anything sent to them prior to their cancellation, up to days For example: If we supplied (10) referrals the day before they cancelled, they could be charged for those referrals as late as the Friday following (14) days from receiving the referralsThese billings would happen after cancellation for that reason They are legitimate charges.They were not sent any new referrals after their request for cancellation that they were billed for This did not happen

Complaint: ***
I am rejecting this response because: Ok, we've gone over this times with *** and *** and gotten the same outcome both times. On both occasions they sent us a list of every lead GoDabo has billed us for since day 1. We went through each lead for both of our companies and found the following; of the total leads GoDabo has charged us for, both companies included, we received customer information for 11, That leaves leads that we were charged for that we never got any information on I'm guessing the customer information did not come through to us because our account was cancelled/paused as one would expect. We also found that several of the leads that we were charged for and didn't receive went to other GoDabo customers but we were charged for them. We would be happy to go through each lead as we have already done times with you but you have not called us like you said you would.On the attachment, all names with check marks are leads we did receive, circled names are ones we did not receive. The scratched out names are duplicates. The one with "Bad" written next to it we did receive however it was a bad lead, we were charged for a basement remodel lead, when we went for the estimate all she was looking to have done was replace a window well, you did credit our account for this, I counted it as a check mark
Sincerely,
*** ***

This customer has experience problems with GoDabo because they refuse to follow the program as designed.  Our program is very simple.  It works the following way:1. GoDabo locates a homeowner with a specific need.2. GoDabo refers that homeowner to up to (3) service professionals to provide...

the customer with a consultation/bid for their project.3. The service professional is REQUIRED to call the customer, re-validate that they meet specific criteria to receive a consultation/bid for their project.4. If the service provider deems the homeowner referral valid, THEY then set and complete a consultation with the homeowner. The service provider is bill a consultation fee.5. If the service provider deems the homeowner referral invalid, THEY are REQUIRED to do a referral status update at www.GoDabo.com/consultupdate to AVOID billing.6. If the service provider fails or refuses to do the referral status update, GoDabo automatically assumes that the consultation with the homeowner was completed and bills the service pro.7. In the event a contractor fails to do the referral status update within the required time frame, and then does the update after, they will receive a credit to their GoDabo account, NOT their credit card.  This credit will then be applied to a future referral with whom the service provider completes a consultation. This customer continuously failed to call referrals, updated status of referrals, and therefore was billed accordingly.  Service professionals that simply follow the program are never billed for any referral they don't meet with or update as invalid. It is a simple requirement of the service provider to follow these steps to insure proper feedback to GoDabo and to ensure a positive experience for the homeowner/referral.  This company consistently failed to call referrals as required, leaving many customers frustrated that they were not being contacted and receiving estimates from this provider.It is important to note that GoDabo does not sell "leads". We provide the "lead" or "referral" to the service provider upfront, prior to billing to give them the opportunity to contact and validate the referral before choosing to complete a consultation.  If the referral is not qualified or invalid, the service pro can avoid billing by simply doing the referral status update.  NO OTHER LEAD OR REFERRAL GENERATION COMPANY IN THE INDUSTRY OFFERS THESE BENEFITS.  Not HomeAdvisor, Angie's List or any others.  They all charge the service professional the moment they send them the "lead" information and make no guarantees of contact or validity.  If the service pro cannot reach the "lead", or finds out the lead has gone with another company, they are still charged.  GoDabo does not operate this way.Service professionals that follow the program as required love it and the advantages it provides.  It is that simple.  This service provider that has submitted this complaint on the Revdex.com and Facebook simply refuses to follow the rules of the program which has created their complaints, complaints that they were fully empowered to avoid by following the program as required.  WE WILL NOT BE ISSUING A REFUND TO THE SERVICE PROVIDERS CREDIT CARD AS THE CHARGES ARE VALID.  WE HAVE ISSUED THEM A CREDIT TO THEIR GODABO ACCOUNTS WHICH MAY BE APPLIED TO ANY FUTURE COMPLETED CONSULTATIONS.  GO DABO WILL ALSO REACTIVATE THE SERVICE PROVIDER ON THE GODABO NETWORK ONCE THEY HAVE AGREED TO FOLLOW THE PROGRAM AS REQUIRED MOVING FORWARD.

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Address: 900 S Broadway Ste 350, Denver, Colorado, United States, 80209-4285

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