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Godby Heating Plumbing Electrical

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Godby Heating Plumbing Electrical Reviews (2)

We were contracted to diagnose and repair a light that lost power recently on ***’s porch. Upon arrival, the porch light was not working, just as she had statedOur electrical journeyman, Josh R***, checked the light switch for power and determined there was no power present at the
switchJosh then asked to see the main breaker panel, which was located in the basementJosh visually inspected the breakers seeing that all the breakers were on, none had been trippedJosh removed the cover and checked all the breakers for proper voltage as the breakers were not labeledAll the breakers had proper voltageJosh did notice that the panel had been added to at one time and was not originalAt this time, Josh also saw that one wire had not been terminated correctly in the panel(This means there was a wire that was loose and not connected.) It is not Godby’s common practice to simply reattach a wire that has been previously removedIt is simply not safe and is a fire hazard.The situation now becomes a process of elimination, which does take timeJosh went back upstairs and began removing local switches and receptaclesThis was done to look for possible improper connections that could feed the exterior light causing it not to workJosh went through all of the local switches and receptacles and found no issuesHe then went back to the panel to energize the wire that was not terminated properlyThis was done as a last case scenario because one, he determined that there was no other faulty wiring that could have caused the porch switch to be out and two, he could now after thoroughly checking the wiring, safely terminate the wire.At this point, once the wire was properly attached/terminated, the porch light worked properlyJosh then verified that the now attached circuit wasn’t feeding anywhere elseThis is done to ensure there are no potential hazards from reenergizing the circuit.While Josh was there, he also removed a coax cable that was cut and he also removed an energized (live) wire that was stubbed outside of the house, which also was not properly terminatedThe customer asked him to do this additional work.This diagnostic/repair took two hours at $120/hr and a $trip charge. These fees were communicated to *** while scheduling the appointment. We made these repairs and charged her the quoted rate with a full diagnostic check of that particular circuitThe “minute fix and bill preparation” she referred to does not include the due diligence of a skilled electrician making sure the electrical system is working correctly and wired properly and safe. Simply reattaching a loose wire into a panel and simply hoping for the best is not how Godby HPE does business.As far as her communication with me (John M***, Service Manager), I was not willing to discount the price just because she thought my electrician took too long on the repair. The time he took to safely diagnose and fix the issues was by the book.While on the phone with ***, she made mention that she “will never let one of Godby’s techs step foot into her house againGoodbye.” At that point, I hung up my phone thinking that was the end of the conversation and that she had terminated the call *** called right back and stated, “I’m not very happy with you hanging up on me and now I’m taking this to the Revdex.com.” She again terminated the call. During our conversation, neither one of us raised our voices, or made rude comments to each other, so I disagree with her use of “angry” in describing our conversation We have fixed pricing on labor, travel and most common partsThere aren’t a lot of fluctuations on the pricesAll of this is in a book provided to each tech so that pricing is as uniform as possible across the board As for leaving a mess or not putting furniture back, if he did this, we will own itIt should be doneGodby expects our techs to clean up behind them, and this is Josh’s usual way of doing thingsWe have never had a complaint about Josh and in fact, people usually go out of their way to sing his praises.Godby Heating Plumbing Electrical always puts the needs and safety of our customers firstWe feel that Josh treated this call as we would want him to, using safety and due diligence to not only get the job done, but get it done safely and correctly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I disagree with the fact stated:  "Josh went through all the local switches and receptacles"  He walked around the house with a confused look on his face, for 1 hour, perceived by me as using up time.   He left my step ladder in the sunroom where there are NO receptacles or switches above eye level, not asking to use my property.  This is where he previously had told me he needed to get into the crawl space.  (this is a concrete slab) I told him he could not do that, because it was a concrete slab.  He moved other furniture and left it all in the middle of the room.  He was smart-mouthed when I questioned him-politely-not good customer service-and took a very long period of time sitting in his truck while preparing the billing. I do not recall saying goodbye; I was not done speaking when Mr. M[redacted] simply hung up, as if not wanting to talk any more.   I feel Josh extended his visit because he felt he needed to use more time for a fix he could have done right away, when he noted the wire was not connected. I feel he could have been moving about more swiftly throughout my home.  In conclusion, I feel Josh knew what he needed to do and choose to extend his time to bill an excessive amount of time.  The work he did do was appreciated, however, his assessment/moving around my home randomly was excessive.  Therefore, I feel a refund of 1 hour is appropriate. 
Regards,
[redacted]

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Address: 895 W. Ashlan Ave. #102, Clovis, Texas, United States, 93612-4719

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