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Godfrey Body Shop, Inc.

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Reviews Godfrey Body Shop, Inc.

Godfrey Body Shop, Inc. Reviews (1)

Business unable to provide completion date of husbands vehicle that was involved in an accident 4 months ago. Receptionist was rude and unkind.My husbands vehicle has been in Godfreys Body Shop for 4 months after an accident involving multiple vehicles.. His vehicle was damaged in the driver front corner, not leaving it totaled, but the frame was damaged. Since his vehicle entered the shop, he has made countless phone calls trying to get answers on the status and estimated completion. They have NEVER been able to give him a completion date; instead they keep telling him things like "next week", "the middle of the week " or "the end of the week". My husbands insurance adjuster sent him photos of the vehicle and told him Gofreys said they would be completed by July 1st, 2016 and it is not completed. Well when my husband called to check in on his car, the very impatient and rude receptionist told him something else was wrong with the vehicle but wouldn't explain what exactly was wrong. Then when he began telling her he needs to be informed of things with his car and how upset he is, she hung up on him. He contacted his insurance adjuster and he told my husband "they said I couldn't come inspect the car because they were closed today. They lied to me" (their shop hours were supposed to be open until 5:30pm and they closed around 3:40pm) As a father of 2, a full time college student and one of our children being sick, our ONE car is NOT cutting it but they clearly don't care enough to get their job done.Desired SettlementI want my husbands vehicle repaired and back home with us no later than July 8th. Business Response Mr. [redacted] vehicle was involve in a collision. the date of loss was 4/14/16 wetowed vehicle to our repair facility on that date. Mr. [redacted]'s Ins. company inspected the vehicle on4/18/16 with and estimate to repair vehicle @$4842.31, we were also asked by [redacted] to take vehicle apart for further inspection. we did so and vehicle was re inspected and supplement 1 was written on 4/28/16. Authorization to actually repair vehicle was given by Mr. [redacted] Himself on 5/02/16.Repairs to the vehicle were started after that Date and parts were ordered. We were informed at that time by Subaru that one of the parts for the repair was on national back order with no release date.The part on back order was the left frame rail, no repairs can be made without this part, we did However place vehicle on frame rack, do the necessary frame alignment and measuring to insure vehicle is back to factory specs, we also removed the engine and transmission at this time, this is a needed process to replace the frame rail. We did all this while waiting for the rail. Customer did contact us on numerous occasions and was informed of back ordered part and we could not give a completion date based on the fact we did not know when we would receive this rail.We did not receive this part until6/09/16 we do have supporting documentation to this effect. Repairs were continued at this time. This vehicle did sustain significant damage with a total repair cost of $7567.17. and considerable structural damage with total repair hrs 68.3 actual hands on hours per book time. With customer safety in mind and placing vehicle back to pre accident condition we can not and will not rush through a repair to meet a completion date. There was a second supplement on this vehicle [redacted] was aware of, we did inform [redacted] adjuster vehicle would most likely be complete on 7/01/16, unfortunately vehicles being repaired for [redacted] with supplemental damage can not be released to customer until reinspected. We did close at 3 p.m. on 7/01/16 for the Holiday weekend so [redacted] was unable to complete this process earlier in the week or prior to us closing on that date. We resubmitted supplement to [redacted] again on7/05/16 process was completed and vehicle delivered to customer with a safe repair made on that date. To address the claim of Receptionist being rude,our office staff are trained to diffuse a situation if faced with Yelling,screaming,verbal abuse , and definitely with threatened with physical violence!So that's what was done in this situation.Once faced with this situation the call was terminated. Our companies stance on this claim are as follows. We feel we put this customers vehicle back to pre accident condition with a safe repair process. in the most timely manner possible,given the hurdles we faced.

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Description: Auto Body Shops, Wrecking Companies, Towing Companies, Glass and Window Companies

Address: 907 S Horner Blvd, Sanford, North Carolina, United States, 27330-5321

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