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GoDish.com Reviews (52)

To Whom It May Concern:Regarding [redacted] ***'s Revdex.com Complaint regarding the equipment installed for her new Dish Network Service, our company, GoDish.com, is the third-party authorized Dish Network retailer that set up her accountAs mentioned in her complaint, she was promised the availability to record up to six programs at once with the receiver boxes that were installedOur Quality Control department reviewed the call recording associated with Ms***'s order, and her claim is validThe receiver model installed at Ms***'s residence corresponds to the level of qualification, based on creditShe did not qualify to receive a free upgrade for the receiver model that would enable her to record up to six programs at onceThis should have been explained by her sales representative, and the issue will be forwarded to sales management for coaching and training purposesWhile we believe that this is an isolated issue, we recognize that our company bears responsibility for taking corrective measures to gain [redacted] ***'s satisfaction with her newly installed Dish Network television service.Based on the notes on Ms***'s account, she has been in contact with the Dish Network corporate office, and they have proposed a resolution that would involve equipment modification that would enable her to record up to five programs with substantial installation and upgrade costs waivedShe would only be charged $for the equipment substitutionAlso, there is an account notation that references her request to be released from her two-year contractual agreement, and that the corporate Dish Network will solicit and review the call recording associated with her order, at which point a corporate account specialist will follow up with herShould Ms [redacted] decide otherwise to accept the resolution measure for equipment modification to enhance recording capability, GoDish.com will assist by mailing her a $pre-paid [redacted] gift cardAt the point of sale, she mentioned a gift card offer code, and was disclosed that based on qualification the amount would be $25.00, and was informed about a redemption certificate processIn this case, we are willing to double the amount of the gift card and bypass the redemption certificate requirementA GoDish.com Client Services representative reached out to Ms [redacted] at 9:AM CST on 01/13/to discuss our resolution proposalHer husband answered, and was provided a name and extension for follow-upAlternatively, Ms [redacted] may contact our Client Services department directly at 1-866-694-We look forward to the opportunity to assist [redacted] with the above-specified resolution measure proposed by our company

To Whom It May Concern:This is our Business Response to Ms [redacted] ***'s Revdex.com complaint regarding the $pre-paid gift card she was promised at the time of orderWe regret that Ms [redacted] has experienced difficulties with receiving the email redemption form, and being able to successfully resolve this issue over the telephoneWe have spoken to Ms [redacted] over the telephone, and have offered to bypass the redemption processInstead, we will simply mail out the $gift carddelivery window is 4-weeks, but we will expedite shipment; the card should arrive within 7-business daysWe have reconfirmed her mailing address, and have advised that the gift card will arrive in a while envelope with "Mpell" printed on itThis is the name of the third-party vendor we use to fulfill gift card ordersMs [redacted] has accepted this resolution.Furthermore, Ms [redacted] has been advised to call 1-866-694-and ask to speak to Daniel at extension 62564, should she have any further questions or concernsSincerely,

Regarding *** Holliday's Revdex.com Complaint, we apologize for the inconvenience caused by inaccurate information provided regarding our gift card offer when she signed up for Dish Network television service through our company, GoDish.com, a third-party authorized retailerOur Quality Control department reviewed the audio recording associated with MsHolliday's sales orderHer sales representative informed her that she qualified for a secondary offer of a $pre-paid VISA card instead of the $pre-paid VISA card advertised, due to credit qualificationThis is a true statementThere is a disclaimer at the bottom of our advertisement that stipulates that all offers and promotions are contingent upon credit qualification, including the $gift cardHowever, in the middle of his explanation, the sales representative referenced the fact that she lives in an apartment.Apartment dwellers are not automatically precluded from GoDish.com's $gift card promotion, and any mention of this at the point of sale is improper phone behaviorWhile we believe this to be an isolated incident, our company is committed to providing an exceptional customer experience, which includes providing accurate information and proper explanations per ongoing training provided to our sales force for all products and services we sellTo that end, we will forward MsHolliday's complaint to our sales management and training teams to facilitate coaching on how to set proper expectations and provide an accurate explanation to customers who do not qualify for the full value of the $gift card.We also apologize that MsHolliday was not provided direct assistance by the online chat representativeBecause the gift card is a retailer offer, any corporate Dish Network representatives are unable to provide details about the gift card qualification, how to redeem the gift card, etcand as a standard practice will direct them to contact our company for further assistance.GoDish.com would like an opportunity to achieve a satisfactory outcome for MsHolliday's issue regarding the gift cardIf she accepts, we are willing to ship her a $gift card, with no redemption requiredThe gift card would be sent to the address she included in her Revdex.com complaintdelivery time for the gift card is 3-weeksWe merely request that MsHolliday confirm that she is currently able to receive mail to the address she providedUpon confirmation, we will be happy to initiate shipment of her $gift card

Sent: Tuesday, December 22, 2:PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] On 11/4/15, GoDish.com, an authorized Dish Network third party retailer, placed a Dish Network television order for under the name of Mike Cherry, the account holderSince it is required for a valid debit/credit card to be placed on file, Ms [redacted] provided her child support cardThe charges assessed to Ms [redacted] ***’ card at the point of sale on 11/4/are the following: An activation fee of $that was charged by Dish Network, as well as a pre-authorized (pending) transaction in the amount of $that is a retailer processing fee associated with GoDish.comIn addition, in order to validate the card, Dish Network placed a temporary hold of one dollar on the card the same day, which automatically would have fallen off within 3-daysOn 11/6/15, a GoDish.com floor manager waived our $retailer processing fee, as a courtesy, when Ms [redacted] called in to GoDish.com Client Services to voice complaint about the processing feeOn 11/9/15, Ms [redacted] contacted Dish Network to cancel the pending television service orderOn the same day, the refund process was initiated for the Dish Network $activation feeBecause the Dish Network television order was cancelled prior to installation, there were no penalty fees or any other costs assessed to Ms [redacted] ***, neither by Dish Network nor by GoDish.comHowever, Ms [redacted] maintains that her card was charged on 11/27/In order for our company to research and resolve the charge in question, GoDish.com would need for Ms***’ issuing card company to send via fax to our office an itemized card activity statement for her account that shows the amount of the charge, date of charge, and the name of the company that drafted the chargeOur fax number is 713-588-Thanks,

To Whom It May Concern:Our company, GoDish.com, would like to take this opportunity to provide feedback and resolution measures pertinent to [redacted] Revdex.com complaint:GoDish $ [redacted] Offer - [redacted] contacted our company, GoDish.com (an authorized Dish Network retailer), on 11/29/to order Dish Network television serviceOur records indicate that she contacted us on 12/2/to reschedule her Dish Network installation appointmentShe then contacted us on 2/24/and 2/27/about her $ [redacted] ***Our Client Services department offered to verify the call recording associated with Ms [redacted] order to confirm that she mentioned the $gift card offer code (it is required that the customer mention the gift card offer code at the time of order; this stipulation appears in bold print on our ad copy)Ms [redacted] was asked to wait three business days in order for our Quality Control department to review the call recording associated with the point of saleIt should be noted that A) [redacted] did indeed mention the $gift card offer code to her sales agent and B) the sales agent failed to enter the gift card offer code the order entryWe deeply apologize that this did not happen, which resulted in an unnecessary delay in sending her the $gift card redemption form Since the time of Ms [redacted] Dish Network order, our company has taken several measures to ensure that our sales agents are entering applicable gift card offer codes at the point of sale.Our records also indicate that Ms [redacted] contacted our company on 4/3/16, the same day that she appears to have filed her complaint with the Revdex.comA Client Services representative offered to have a redemption form for the $gift card sent via U.Smail to her address.Resolution Offer - Although our company was in the process of sending Ms [redacted] the redemption form as promised, we acknowledge that because of the failure on the part of our sales agent to follow data entry protocol Ms [redacted] was greatly inconveniencedOne of our core values as an organization is Easy to Do Business With, and we made the gift card redemption process in Ms [redacted] case difficult, at bestGoDish.com will rectify this unfortunate situation and provide immediate resolutionWe will bypass the redemption form process and immediately mail out a $ [redacted] to Ms [redacted] physical address on fileThe gift card should arrive within a 7-business day windowIf she has not received the $gift card in that time frame, she may contact our Client Services department toll-free at [redacted] We again apologize for any inconvenience caused, and will make sure that [redacted] receives her gift card, as promised

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

To further explain, we do not disclose fee(s) charged to the card at the point in the sales order process in which we solicit a debit or credit card to validate with a dollar holdThe reason is that this is done prior to credit approval and finalization of the sales order, and we are unable at that point to quote charges that are contingent upon a variety of factors including activation fees and state-specific surchargesWe read to the customer scripted disclosures that fully explain all terms/conditions including upfront charges to their cardThe disclosures were read at a speed, and there was no deliberate attempt to gloss over the $chargeAs a consumer, Ms [redacted] has the ability to ask for further explanation, if she is unclear of anything which was being disclosed

To Whom It May Concern:The sales agent who built [redacted] television order specified that ordering television through Dish and internet through [redacted] was a better advantage in terms of monthly cost, versus bundling both services through one single companyWe regret that [redacted] is still dissatisfied with our investigation findings and explanationI would like to reiterate that the audio recordings associated with [redacted] complaint were also independently reviewed by [redacted] , and their Quality Assurance team reached the same conclusion, that we the retailer did NOT misrepresent the television and internet services as a bundle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Was It explained to me that my card would be charged even though the installation was cancelled? Regards,

To Whom It May Concern:We regret that [redacted] has rejected our business response for his complaint (ID [redacted] )However, we have done our due diligence, and have monitored entire call recordings associated with the [redacted] product and services we sold to himThe $fee that has been withdrawn from his credit card is a legitimate charge; it was verbally disclosed to [redacted] that should be voluntarily terminate his month [redacted] contract he would incur pro-rated cancellation feesHe is correct in stating the he mentioned to the sales representative that [redacted] was the internet provider available to his service addressWe partner with over different providers of internet, and it is customary for us to ask probing questions for what the internet provider the customer has, or has had in the past, or what is generally available to their knowledgeMoreover, [redacted] original complaint was that he was promised a television/internet bundle under one bill, not whether he was the one who mentioned the name of the internet providerIt seems at this juncture that we are at an impasse, as we have done our due diligence to investigate [redacted] complaint, and respond with the facts as they pertain to the call recordings associated with his order

To Whom It May Concern:Regarding [redacted] complaint, our company, GoDish.com, is a third party Dish Network authorized retailerI researched the sixteen digit account number referenced in her complaint, and it does not populate in our databaseI also did an open search by zip code, there is no match by name nor by street addressThis leads me to believe that [redacted] signed up for Dish Network service with another Dish Network third party authorized retailer, or with Dish Network corporate officeIt is possible that [redacted] obtained our company name and phone number from a direct mail flyer or online marketing advertisementUnfortunately, because we did not sell this account, we are unable to provide any assistance with regard to her existing Dish Network serviceIt seems from her notations that he has already been in contact with the Dish Network corporate officeTheir direct customer service phone number is 1-800-333-

To Whom It May Concern: Regarding *** *** *** Revdex.com complaint, our company, GoDish.com, is an authorized third party *** *** retailer*** *** may have been provided our contact information by *** *** if we were the retailer that sold him *** *** serviceHowever, as a
retailer, we do not have any involvement nor influence concerning existing *** *** subscriber issuesTherefore, we are unable to provide any assistance to *** ***, contrary to what he might have been advised by any *** *** customer service representative.If he is at an impasse with the *** *** Office of the President, and wants the Revdex.com's assistance, he would have to file a complaint with *** *** itself

To Whom It May Concern:In regard to Complaint ID ***, our sales representative disclosed the one-time $processing fee to Ms*** *** during the sales call, and she agreed to the charge after it was was explained The audio recording was verified by our Quality Control team, after Ms
*** contacted our Client Services departmentAlthough the charge is valid, in the interest of customer satisfaction and resolving this Revdex.com complaint, we will refund the entire amount of the $processing fee back to the debit/credit card from which it was withdrawnThe time frame is 3-business days; if a pre-paid card was used, Ms*** should contact the card issuing company, as the turnaround time for refunds is longer than a bank-issued card, or a line of credit. If Ms*** has any further questions or concerns regarding this matter, she can contact our Client Services department at 1-***. Best regards,*** ***

A customer service agent will be contacting *** *** shortly to offer to let him listen to the call recording*** *** did ask the agent if there was an extra charge for the receivers several times during the call, however the agent informed the customer that it is all built in to the price of

If you look at this I was charged times total then once again on 27th

To Whom It May Concern, In response to Mr*** ***' complaint, we do indeed advertise a Dish Network "no contract, no credit check, no commitment" option that is also known as the "FLEX" planAs he indicated, this verbiage appears in the upper right corner of the sales advertisement flyer
Although a valid existing offer, this no credit check option does require substantial upfront cost related to equipment installation and activationWhen a customer opts four our alternate offer that does require the credit check, some or all of this upfront cost is waived, based on credit qualificationBecause most of our customers are looking to save as much money as possible, we pitch the credit check option first, as a ruleIf the customer references the no credit check option, we explain the associated costsThere are scenarios in which the customer chooses the no credit check option, and agree to the bigger upfront costWe do not restrict nor prohibit the customer from selecting this option once they are fully aware of the terms/conditionsOur duty as GoDish.com, a Dish Network Authorized Retailer is to educate the customer on the components of the advertising that most appeal to them and make the best sense for their individual budget and needsHowever, our business model is predicated upon offering to save our customers the most money possibleMany people who call the number on our flyer are existing Dish Network competitor subscribers, and are enticed to make a switch because they pay too much for their current cable serviceWe activate thousands of Dish Network new customer accounts each year, and tailor our inside sales pitch according to what the majority of our customers prefer.If Mr*** is still interested in learning more about the Dish Network no credit check option, one of our inside sales specialists would be happy to assistWe welcome the opportunity to earn his businessAs previously stated, we do not prohibit customers from choosing this plan, and if this indeed what Mr*** selects after he is fully informed about the promotion, we will be happy to schedule the soonest possible Dish Network television installation.Best regards, Dusty ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
To Whom This May Concern
I received the same answer from the first supposed investigation, Hogwash! I still allege that the company gleaned partial information from the recordings that were favorable to themThe fees have already been withdrawn from My credit card, they total $and I would like them returnedThe representative made mention of what cable lines came up to the property but never named a specific company, apparently the Dish company disregarded that I was the one who mentioned *** and *** NOT the representativeI only said it to supply the sales representative with the Local Internet companies that are in that area that He could work with in order to initiate the serviceI do NOT appreciate deceptive practices and LIARS! This is NOT over by a long shotI will mention wherever I can the deceptive sales practices of the GoDish sales reps so this will not happen to anyone else! I will also file another complaint with the *** *** *** and the *** *** ***.*** * *** **

To Whom It May Concern:In reference to Ms*** ***'s Revdex.com Complaint, our company's actual name is GoDish.comWe are an authorized *** retailer, and state this when greeting all customers who call the phone number listed on our marketing advertisementsAs she mentioned in her complaint, Ms
*** recently contacted our company on 12/30/She asked to speak to a supervisor, who played back the portion of the call recording associated with her order in which her sales representative clearly discloses that the customer would be sent a gift card redemption certificate that would need to be submitted in order for our company to mail her the $gift cardIt seems that this was still not satisfactory to Ms***, although nine months have elapsed since she signed up for Dish Network television service through our companyDespite our good faith attempt to explain and confirm the facts regarding her complaint, Ms*** has chosen to involve the Revdex.comIn order to bring this matter to a favorable resolution, our company will go ahead and honor the $gift card offerShe will receive her gift card within approximately 6-weeks to the physical address on fileIf Ms*** still hasn't received her gift card by the end of February, she is advised to contact our company, and we will research the status of her gift card delivery

Revdex.com:
This letter is to inform you that GoDish.com has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/8/3:56:PM and assigned ID ***
Regards,
Yes I did get to listen to part of the tape, the parts they wanted to hear, they never played back the part of the salesman assuring me of what I questioned. It is sad when a salesman has to be misleading & ***onest in order to make a $5-$sale, GO*** needs to get out of the business,if I am asked about *** I will definitely not recommend GO*** as the subscriber source, go straight to ***

To Whom It May Concern:Our company, GoDish.com, would like to take this opportunity to identify feedback and resolution measures pertinent to *** *** Revdex.com complaint: GoDish $*** Gift Card Offer - Contained within all of our print and online marketing is a disclaimer that the
customer must mention the advertised offer code at the time of order (point of sale)In this case, the offer code was Manager150, redeemable for a $*** gift cardWhen *** *** initially contacted our company on 10/12/15, she mentioned to her sales agent that someone else in the household had called a few days prior to ask information, and she was calling to move forward with ordering *** Network servicePresumably, this other household member had mentioned the offer code to the first sales agent*** herself did not mention the offer code, as verified when our Quality Control department reviewed the recorded conversation that transpired on 10/12/Because her sales agent was not the same individual as the one who engaged the other household member, they were unaware the gift card offer code was previously mentionedFurthermore, our business rules prohibit sales agents from volunteering gift card offers to our customer baseHowever, in *** *** case, there is a loophole that needs to be addressed, i.ethat we do not stipulate anywhere in our marketing campaigns that the customer must mention the offer code every time they call in during the sales order inquiry processBecause the sale was not was not completed with Rep A, we recognize that *** *** could not be expected to know that it is mandatory to repeat the gift card offer code to Rep BThis fact should have been taken into account when she called our company after the point of sale, and clearly there exists an opportunity to address this scenario and prevent similar customer escalations in the futureThis matter has been brought to the attention of our executive team, and we will provide necessary coaching and training to all of our customer service agents, so that this does not happen againWe will also provide follcoaching on customer service expectations, so that at points of contact our agents are polite and professional when engaging customersIn *** *** case, we will be happy to expedite shipment of a $gift card with no redemption required to her mailing address, which will be delivered within 7-business days from today, February 5, GoDish $Processing Fee - As an authorized *** Network Retailer, GoDish.com assesses a one-time $processing fee to all customers that order *** Network services from our companyIt is mandatory that all of our sales agents read a disclosure script to all customers informing them that GoDish.com will charge a one-time $processing fee to the debit/credit card provided, and that this charge will occur upon successful activation of *** Network serviceOur Quality Control Department verified that *** *** indeed was disclosed the $processing fee, and there was discussion between her and the sales agent about when the charge would occurIn the interest of customer service, we will disregard the disclosure and refund the entire $processing fee back to the card she provided at the point of saleThis refund will occur within 3-business days from today, February 5, GoDish Promotional Email - Our Marketing Team has removed *** *** email address from our database, and she will no longer receive any promotional email from our companyGoDish.comWe must advise her that this will only remove her from GoDish.com's email distributionsSince we are a third-party authorized retailer, we do not have the ability nor authority to remove her email address from Dish Network's databaseShe may contact their customer service by calling their toll free number, ***Customer Personal Information- Once Ms .Rozier has received her $*** gift card as well as the refund of the $processing fee, she may contact our Client Services department at *** to request that we remove her personal information and debit card number from our databaseAs explained above, please be aware that we are a third-party authorized retailer, and the information will be removed from our system only, and not the *** Network national officeWe apologize again for any inconvenience caused, and hope that the above resolution measures will appease *** ***

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