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Review: Dear Sir/Madam,I am writing to you about the frustrating and truly despicable "customer service", which Mr [redacted] from DPS (GoDpsMusic) demonstrated, and which I have had the misfortune of experiencing.Here are the details:I recently decided to buy things from Sears.com. On November 23rd, 2014 I ordered an electric guitar through Sears.com - order number: #7[redacted]758. Fortunately, whenever I order anything from online merchants, I ALWAYS make screenshots of every step along the process of the purchase. When I received the guitar, I was shocked to notice that it did NOT contain either the 10 Watt amplifier, or the guitar stand, despite the fact that when I ordered, these were listed as included in the purchase price, and were even prominently featured on the photograph of the item. I immediately contacted the merchant (DPS [GoDpsMusic]), where I talked to Mr [redacted] (###-###-####) who promised me to investigate the issue. Over the course of the next 4 days, I sent him all the proofs of my purchase, including the screenhots of my purchase, and I even highlighted the area where it lists the stand and 10 W amp as included (in addition to the fact that they are shown on the picture). Subsequently I called him several times, most recently today 3 times, and he promised to rectify the problem. When I called him back at 5.25pm CST today, he said that his company is not going to send me the missing parts, because they do not believe that the screenshot is real, and unbelievably he accused me of creating false screenshots!!!! I could not believe my ears that he was accusing me, the customer, of cheating, when it was clearly their fault of not sending me the ordered items. I feel that by sending me only part of the order, they wanted to force me to buy the amplifier separately. This of course I refused to do and requested a full refund, and that they send me a shipping label, since they clearly have NOT sent me what I ordered. He refused that too.Desired Settlement: Receive a prepaid return shipping label from them, and upon them receiving the returned item, FULL refund.

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Description: MUSICAL INSTRUMENTS - DEALERS

Address: 810 Lawrence Drive Ste.#124, Newbury Park, California, United States, 91320

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