God's Country Log Home

See attachment letter.

Business response was taken via phone by ** at Revdex.com.Mike [redacted] stated his business has its own standardized tools and does not use the tools of its customers.Mike said he is confident the consumer's tools were not used by his mechanics.Mike said he doesn't want the consumer to be unhappy or dissatisfied and he would be open to refunding her $27.00, the cost charged to repair her tire (as a goodwill gesture).

Revdex.com, Our log home is a second home that we rent out to travelers and sight seers of the community and countryside.  Our goal is for our guests to have a pleasant relaxing stay with their family.  We have had many guests through the years and never had to deal with a complaint such as this....

 When [redacted] and [redacted] called me and left a voice mail that the cabin was cold when they got there, but they had got it running and it was heating. They had also said the hot tub was frozen and there were things that were not clean.  So it is always our intention to get things fixed as soon as possible.  So I had the cleaning lady go there and clean whatever they thought needed cleaned.  I also had a heating repairman go look at  & fix the furnace, he said it was running and could not find anything wrong with it.  As for the hot tub freezing nature takes its toll sometimes.  There is no repairman in the area and the parts come from Indiana.  So I was unable to get that fixed immediately.  The [redacted]s then made it sound that everything was okay and they were staying the weekend and not renting or staying elsewhere.  Then after their stay they sent several complaints by email and [redacted].  One of them having to get up in the night to reset the furnace fan.  I sent a second repairman from a different business.  He found that the furnace was heating but the fan motor had a dead spot and a faulty switch.  So it was working some of the time and then would act up.  I told the [redacted]s I had everything fixed and working and offered them two free nights during the week or 1 free night on the weekend.  So next thing I know I am having to respond to the Revdex.com and they never asked me once for a $339.00 refund.Again, we try to make things right immediately if there is a problem even when its out of our control when given a chance.  Unfortunately there are people out there that you can't make happy or they are trying to work the system by bad mouthing you on social media.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]The Controls on the hot tub did not work from the start, it was full of dirt and debris, If why you were talking to [redacted] on the phone, why did you not tell her we could go next door if we needed a phone.... The notes on the fridge never mention this, they say call 911, not go to next door neighbor and call 911. Now..If you want I can get the other people that went on our annual trip to go and make a review... You sold our group (We all Pitched in to pay for, $125.00 I paid her cash.. ) a inferior/damaged product as to what was described in your listing. So Make It Right .
Regards,
[redacted]