God's Little Darlings Child Care Group

Client Purchased a [redacted] Long Block through us, which is built by [redacted].  This engine comes with a 1 year warranty, which covers any parts or labor that has failed or is defective.  This warranty is only covered by [redacted], and can only be redeemed by [redacted].  [redacted] policy states,...

that engine must be returned for inspection if any issue is found.  So Client returned the engine to [redacted] for Inspection.  [redacted] performed the Inspection, and did not grant warranty because of improper use of the product.  According to [redacted], they stated "Either it was a high RPM run with detonation or he had a bunch of trash in his oil from his last spun bearing combined with some long highway runs. It took out his cam journals, ALL the mains and rod bearings.  That doesn't just happen on a trip to the store."  You can tell from the pictures that the engine got really hot, which discolored the connecting Rod, and melted the bearing to the cap.  We have been using [redacted] for engine builds for 10 years now, and have yet to see a failed engine.  Unfortunately since we only sell the engines and do not manufacture them, we can only stand by what our manufactured states, and at this point, they are stating improper use and abuse.  We are working with both the manufacturer and client to try and resolve this, but a full refund would be out of the question.