On 8/9/16, I placed an order for a headstone with Richard W*** at Serenity Stone Monuments and Memorials I paid in full $for the headstoneIt was to be purchased with other family members That evening I was informed by family members that they were working with another monument company and wanted to give them the businessI was unaware of any of this when I placed the order on 8/9/
On 8/10/16, before noon I went back to Serenity Stone Monuments and Memorials and explained to Richard W*** what had happened and I asked for a refundHe said that the best he could do for me is to keep $because he had already placed the order on 8/after I had left He said there was a restocking fee although the headstone had not even been sent out
Not hours had lapsed that I requested to end the contract that I had entered into for a headstone For this reason, I should have been allowed to get out of the contract without a penaltyThere was never any information pro
The First Part is the letter I submitted to *** *** --------------------------------------------------------------------------------...⇄ />
size="2"> August
22,
Case# *** & ***
Merchant # ***
To whom it may concern,
On June 26, a *** explorer was towed in to the
shop for a broken spark plug in #4cylinderCustomer stated that he or someone
were replacing the spark plugs and one broke in the passenger side rear of
engineThey purchased a tool from ***
that made for removing broken spark plugs on *** engines and that they where
unable to remove the broken plug
Technician looked at the vehicle and made attempts to
extract the broken spark plug un successfully he called *** *** and explained
the situation and that the cylinder head may have to come off that this was the
first time he was unsuccessful using the toolHe tried again the tip of the
plug did go into the cylinderHe notified *** *** and he gave him an
estimate of the charges over the phone*** *** agreed to continue and fix
the vehicle
At this point we where very busy in the shop and the
technician doing this job would have to finish up a few jobs before starting a
big job like thisIt was a couple of days until we could begin the job of
removing the cylinder head
Once the cylinder head was off the vehicle and inspected the
tech noticed that a valve was bent due to the spark plug failureThe cylinder
head was sent out to a machine shop where a machinist inspected and replace the
damaged valve this took about daysWe also recommended to *** *** that we
replace the timing chain tensioners while we had it apart*** *** did stop
in during the disassemble process for an update
After reassembling and completing the vehicle we road tested
the vehicle a couple of times to recheck fluids and recheck what we have done
On July 16, *** *** did pick up his vehicleWe then received
a call that that the vehicle was over heating.
We immediately sent our tow truck to pick it upAnd as soon as it
arrived at our shop the technician that did the job was looking at itHe found
a hose clamp on the thermostat housing was not seated properly and leakedWe
made the correction and refilled the coolant with *** gold coolant(part# ***)
He then cleaned the area and took for a road test*** *** was there and
even saw the *** Antifreeze delivered
*** *** returned (I am not sure what day it was) with
concerns that we may have damaged his *** emblem in the steering wheelI did
disagree with him that we could not have done thatI have seen several ***
emblems delaminateI offered to show him three other fords on our lot with the
same conditionHe was not interested in looking and only saying,”that was not
like that when I brought the vehicle here”I did tell him that I would look
into it and he should stop by the next dayI called the Dealers to see if the
emblem was replaceable, it was not, you have to replace the air bag assyCost
Approx $I also spoke with the service manager of *** *** and he said
that it is commonIf I felt anyone at Godshall’s auto service was responsible
for damage to a vehicle I would make the necassary corrections No questions!
However with this emblem concern I feel very strong to say
that no employee at Godshall’s auto service damaged his Emblem
I am very sorry that his emails went unansweredWhen I
received this from *** *** I called and they faxed me the information
that they received in it was or e-mails addressed to [email protected] which is
an email account that was setup but not being usedThis was for a future
website updateI don’t know even how he even got thisWe use [email protected] and this is
what is on our website
We only use new oil filters and they are *** brand
which is a reputable brand name Part
The Radiator was filled with the correct *** CoolantIn
his letter I am sure that ***’s used the same coolant
We are a small local repair shop and we do not have the
luxury of having loaner cars and rental cars, this would only add to the
expense of his repair
Our invoice does not show our hourly rate of $per hour
and it does not indicate the actual amount of time the technicians worked on
itOur quoted price comes from standard labor times from *** plus parts
We quoted *** *** the job at I believe $Plus sales taxDuring the
job the extra expense of the machine shop service and valve was not in the
original estimateBut we did quote him a price and we stuck to it
Godshall’s auto service has been in business for a little
over yearsWe have grown to be one of the most respected auto repair faculties
in the areaWe achieved this by good quality work at fair prices and we have a
great reputationWe are Revdex.com accredited, awarded TOP SHOP
award with *** approved auto repairWe also have great reviews on *** ***
We employ ASE certified Technicians and training is always
an important part of what we do
I am an ASE certified Master Technician, a former *** Certified
Senior Master Technician, and former member of *** Motor Company Technician
Advisory counsel and our Technicians are ASE certified
In closing I feel we performed our services properly and
charged a fair priceIt was unfortunate that the hose was not seated properly
and I will take responsibility for thatBut we corrected that quickly and
Apologized for thatI do not feel we are responsible for the emblem on the
steering wheel…
We lost *** *** trust and confidence and there is nothing
we could say or due to get that back and for that I am sorryHowever I feel he
is not entitled to a refund Steven G*** --------------------------------------------------------------------------------...⇄ />
this was my response to *** ***
on 9/I received a copy of a 2nd submission to *** *** I called them and explained my side
I also Called the *** branch Of the Revdex.com to see if they had a mediator or someone that could assist me In resolving this complaintThey said," they can only help if a complaint was filed"- I was trying to be proactiveI then Called *** * to see if they have any way in assisting me in resolving this At This Point I believe the customer does not or will not listen to any thing I have to sayWE did fail to install that spark plug, but we did use a new oneAnd if he would have said I would like you to install that one We would ofAS far as the anti freeze we used was *** anti freezethe exact same part number that ***'s replaced with I do have a copy of the ***'s receipt THERE IS NO INDICATION THAT THE VEHICLE WAS NOT RUNNING PROPERLY on ***s repair invoiceIt says JOB#Concern: Customer request; replace one spark plug customer supplied see chuck
We do not use USED OIL FILTERS, it may have dirty finger prints on it, But there is no way it was usedI try very hard to please all our customers and yes sometimes that includes refundsIf me or one of our employees mess up we will correct it I would have refunded the $he paid to *** if he asked me to (If that would make him happy) he did not.
I feel Very strong that we did not do anything dishonest, deceptive, and we DO NOT LOOK TO GET OVER ON THE CUSTOMERS!
Yes myself and other employees are former ***'s Employees with No hard feelings with ***'sWe have a good relationship with them However Myself with years of experience working at the dealerI Like interacting with customers and felt I could Have a successful auto repair business and treat customers better then the dealer flat rate systems where technicians get paid on what the sell more then repairAll our employees work on a hourly pay not for what the sell I am glad the Revdex.com is involved at this point I would like some Help to resolve this and move onSteven G***
Godshall's auto Service
***
09/23/
On 8/9/16, I placed an order for a headstone with Richard W*** at Serenity Stone Monuments and Memorials I paid in full $for the headstoneIt was to be purchased with other family members That evening I was informed by family members that they were working with another monument company and wanted to give them the businessI was unaware of any of this when I placed the order on 8/9/
On 8/10/16, before noon I went back to Serenity Stone Monuments and Memorials and explained to Richard W*** what had happened and I asked for a refundHe said that the best he could do for me is to keep $because he had already placed the order on 8/after I had left He said there was a restocking fee although the headstone had not even been sent out
Not hours had lapsed that I requested to end the contract that I had entered into for a headstone For this reason, I should have been allowed to get out of the contract without a penaltyThere was never any information pro
The First Part is the letter I submitted to *** ***
--------------------------------------------------------------------------------...⇄ /> size="2"> August
22,
Case# *** & ***
Merchant # ***
To whom it may concern,
On June 26, a *** explorer was towed in to the
shop for a broken spark plug in #4cylinderCustomer stated that he or someone
were replacing the spark plugs and one broke in the passenger side rear of
engineThey purchased a tool from ***
that made for removing broken spark plugs on *** engines and that they where
unable to remove the broken plug
Technician looked at the vehicle and made attempts to
extract the broken spark plug un successfully he called *** *** and explained
the situation and that the cylinder head may have to come off that this was the
first time he was unsuccessful using the toolHe tried again the tip of the
plug did go into the cylinderHe notified *** *** and he gave him an
estimate of the charges over the phone*** *** agreed to continue and fix
the vehicle
At this point we where very busy in the shop and the
technician doing this job would have to finish up a few jobs before starting a
big job like thisIt was a couple of days until we could begin the job of
removing the cylinder head
Once the cylinder head was off the vehicle and inspected the
tech noticed that a valve was bent due to the spark plug failureThe cylinder
head was sent out to a machine shop where a machinist inspected and replace the
damaged valve this took about daysWe also recommended to *** *** that we
replace the timing chain tensioners while we had it apart*** *** did stop
in during the disassemble process for an update
After reassembling and completing the vehicle we road tested
the vehicle a couple of times to recheck fluids and recheck what we have done
On July 16, *** *** did pick up his vehicleWe then received
a call that that the vehicle was over heating.
We immediately sent our tow truck to pick it upAnd as soon as it
arrived at our shop the technician that did the job was looking at itHe found
a hose clamp on the thermostat housing was not seated properly and leakedWe
made the correction and refilled the coolant with *** gold coolant(part# ***)
He then cleaned the area and took for a road test*** *** was there and
even saw the *** Antifreeze delivered
*** *** returned (I am not sure what day it was) with
concerns that we may have damaged his *** emblem in the steering wheelI did
disagree with him that we could not have done thatI have seen several ***
emblems delaminateI offered to show him three other fords on our lot with the
same conditionHe was not interested in looking and only saying,”that was not
like that when I brought the vehicle here”I did tell him that I would look
into it and he should stop by the next dayI called the Dealers to see if the
emblem was replaceable, it was not, you have to replace the air bag assyCost
Approx $I also spoke with the service manager of *** *** and he said
that it is commonIf I felt anyone at Godshall’s auto service was responsible
for damage to a vehicle I would make the necassary corrections No questions!
However with this emblem concern I feel very strong to say
that no employee at Godshall’s auto service damaged his Emblem
I am very sorry that his emails went unansweredWhen I
received this from *** *** I called and they faxed me the information
that they received in it was or e-mails addressed to [email protected] which is
an email account that was setup but not being usedThis was for a future
website updateI don’t know even how he even got thisWe use [email protected] and this is
what is on our website
We only use new oil filters and they are *** brand
which is a reputable brand name Part
The Radiator was filled with the correct *** CoolantIn
his letter I am sure that ***’s used the same coolant
We are a small local repair shop and we do not have the
luxury of having loaner cars and rental cars, this would only add to the
expense of his repair
Our invoice does not show our hourly rate of $per hour
and it does not indicate the actual amount of time the technicians worked on
itOur quoted price comes from standard labor times from *** plus parts
We quoted *** *** the job at I believe $Plus sales taxDuring the
job the extra expense of the machine shop service and valve was not in the
original estimateBut we did quote him a price and we stuck to it
Godshall’s auto service has been in business for a little
over yearsWe have grown to be one of the most respected auto repair faculties
in the areaWe achieved this by good quality work at fair prices and we have a
great reputationWe are Revdex.com accredited, awarded TOP SHOP
award with *** approved auto repairWe also have great reviews on *** ***
We employ ASE certified Technicians and training is always
an important part of what we do
I am an ASE certified Master Technician, a former *** Certified
Senior Master Technician, and former member of *** Motor Company Technician
Advisory counsel and our Technicians are ASE certified
In closing I feel we performed our services properly and
charged a fair priceIt was unfortunate that the hose was not seated properly
and I will take responsibility for thatBut we corrected that quickly and
Apologized for thatI do not feel we are responsible for the emblem on the
steering wheel…
We lost *** *** trust and confidence and there is nothing
we could say or due to get that back and for that I am sorryHowever I feel he
is not entitled to a refund Steven G***
--------------------------------------------------------------------------------...⇄ /> this was my response to *** ***
on 9/I received a copy of a 2nd submission to *** *** I called them and explained my side
I also Called the *** branch Of the Revdex.com to see if they had a mediator or someone that could assist me In resolving this complaintThey said," they can only help if a complaint was filed"- I was trying to be proactiveI then Called *** * to see if they have any way in assisting me in resolving this At This Point I believe the customer does not or will not listen to any thing I have to sayWE did fail to install that spark plug, but we did use a new oneAnd if he would have said I would like you to install that one We would ofAS far as the anti freeze we used was *** anti freezethe exact same part number that ***'s replaced with I do have a copy of the ***'s receipt THERE IS NO INDICATION THAT THE VEHICLE WAS NOT RUNNING PROPERLY on ***s repair invoiceIt says JOB#Concern: Customer request; replace one spark plug customer supplied see chuck
We do not use USED OIL FILTERS, it may have dirty finger prints on it, But there is no way it was usedI try very hard to please all our customers and yes sometimes that includes refundsIf me or one of our employees mess up we will correct it I would have refunded the $he paid to *** if he asked me to (If that would make him happy) he did not.
I feel Very strong that we did not do anything dishonest, deceptive, and we DO NOT LOOK TO GET OVER ON THE CUSTOMERS!
Yes myself and other employees are former ***'s Employees with No hard feelings with ***'sWe have a good relationship with them However Myself with years of experience working at the dealerI Like interacting with customers and felt I could Have a successful auto repair business and treat customers better then the dealer flat rate systems where technicians get paid on what the sell more then repairAll our employees work on a hourly pay not for what the sell I am glad the Revdex.com is involved at this point I would like some Help to resolve this and move onSteven G***
Godshall's auto Service
***
09/23/