On 8/9/16, I placed an order for a headstone with Richard W [redacted] at Serenity Stone Monuments and Memorials I paid in full $for the headstoneIt was to be purchased with other family members That evening I was informed by family members that they were working with another monument company and wanted to give them the businessI was unaware of any of this when I placed the order on 8/9/ On 8/10/16, before noon I went back to Serenity Stone Monuments and Memorials and explained to Richard W [redacted] what had happened and I asked for a refundHe said that the best he could do for me is to keep $because he had already placed the order on 8/after I had left He said there was a restocking fee although the headstone had not even been sent out Not hours had lapsed that I requested to end the contract that I had entered into for a headstone For this reason, I should have been allowed to get out of the contract without a penaltyThere was never any information pro
On 8/9/16, I placed an order for a headstone with Richard W [redacted] at Serenity Stone Monuments and Memorials I paid in full $for the headstoneIt was to be purchased with other family members That evening I was informed by family members that they were working with another monument company and wanted to give them the businessI was unaware of any of this when I placed the order on 8/9/ On 8/10/16, before noon I went back to Serenity Stone Monuments and Memorials and explained to Richard W [redacted] what had happened and I asked for a refundHe said that the best he could do for me is to keep $because he had already placed the order on 8/after I had left He said there was a restocking fee although the headstone had not even been sent out Not hours had lapsed that I requested to end the contract that I had entered into for a headstone For this reason, I should have been allowed to get out of the contract without a penaltyThere was never any information pro