Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I do not believe that shipping may be delayed is equivalent to saying something is out of stock Also, customer service did not call me, I called them to change one item on my order that I had by accident ordered instead of Initially they told me the order that they did ship to California which was an order for one pair of candlesticks was also going to be delayed, but they actually did ship it So I guess in that case, delayed DID NOT mean out of stock I have never seen a website which allows you to order an item and confirms it at a discounted price and tells you that it may be delayed which you are supposed to understand means out of stockDelayed as far as I am concerned could mean that they have so many orders that it may take some time to get to that particular order My husband recently placed an order for a different item which was also confirmed at the discounted price which also said shipping may be delayed He has not been contacted by customer service to tell him that it is actually out of stock and presumably will not be honored at the discounted price This seems very deceptive to me and the rest of the public In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved given that they actually do make the appropriate changes to the website I appreciate their acknowledging the misleading aspects of their website and will hopefully see changes in the near future Sincerely, [redacted]
The following information is in response to the New YorkRevdex.com Complaint # [redacted] We are truly sorry for the inconvenience that [redacted] experienced with our program It is always our intention to provide rewarding and memorable experiences to our recipients celebrating a milestone work anniversary In order to do this we often go the extra mile and add additional accessories so our recipients can enjoy from the moment of receipt The customer ordered a 32" LG HZ TV and Sound Bar Package from Michael CFina The customer contacted theMichael CFina Recipient Contact Center stating that the TV received did not match the description printed in the gift catalog and stated that all itemswere properly assembled yet the sound bar would not work with the TV Michael CFina reached out to TV supplier (LG) directly for their perspectiveon the compatibility issue and provided the customer with its positive findings Given LG's instructions, [redacted] felt that the sound bar would not work with the rest of his equipment We are sorry that he feels that his experience did not live up to his expectations and as Michael CFina is committed to excellent customer service we have upgraded his award to a 42" LG TV/Blue Ray DVD player We have been in communication with [redacted] and the upgraded replacement package has been shipped out
Dear Revdex.com Mediator, Michael CF* obliges the best business practice in all our marketing communications to our customersOur sales exclusions are on all our communications including email, print and website (please see Attachment) that state Michael C F* reserves the right to cancel the
order due to ineligible use of the discount Discount is valid on in stock merchandise only *** *** placed the order online for qty - Salad Plates and qty - Bread and Butter Plates Our customer service representative spoke to *** *** and explained that we can honor the 40% off for in stock quantities We have Salad Plates and Bread and Butter Plates available, and can be shipped to her The bread and butter that are not available can be special ordered if she wishes, but they are not eligible for the discount as it clearly states in our exclusion that the discount can only be applied to in stock merchandise only Like all online retailers, an automatic confirmation email is sent to the purchaser immediately acknowledging his/her web order Within - hours, a second email will go out notifying the purchaser if the items are in stock or out of stock Michael CF* offered to honor MsFana's orders to the fullest extent according to the promotion *** *** was unhappy with our exclusion policy and asked that we cancel her order on October ***, As an accommodation, Michael CF* is happy to extend a 50% discount to *** *** on the salad plates she ordered since they are in stock The bread and butter plate is completely sold out, and we will not be able to fulfill
Michael CFina has take *** *** complaint to our Web Developer and are making necessary changes to enhance our site Michael CFina is unable to fulfill items that are not in stock As an accommodation, we are offering *** *** a $gift certificate for her to use in store or online Attached is the certificate
Dear Revdex.com Mediator, Dear Revdex.com Mediator [redacted],Attached are four documents pertaining to this complaint. Michael C. Fina obliges the best business practice in all our marketing communications to our customers. Our sales exclusions are on all our communications including email, print and...
website (attachment # 4) that state Michael C Fina reserves the right to cancel the order due to ineligible use of the discount. Discount is valid on in stock merchandise only. [redacted] placed two orders online. First order (Attachment # 2) # [redacted] was for a set of candlesticks. Second order (Attachment # 1) # [redacted] was for six items, which also includes the same set of candlesticks placed on the first order. A customer service manager contacted [redacted] and explained that the discount is only valid for in stock merchandise. On her order # [redacted], the Moser bowl, line # 5 was not in stock and the candlesticks, # line 1, that only one set was available since she had ordered two. [redacted] opted to fulfill the first order, # [redacted] since it was a gift. The customer service manager explained that the two items not in stock can be special ordered for her if she wishes, but they are eligible for the discount. Per the plaintiff, the four items in stock on order # [redacted] and eligible for the discount were shipped to the address provided. The items not in stock were removed from her order. Attachment # 3 has screenshots from our website that shows the availability of the item being viewed. An item that is in stock will display, " In Stock" and an item that is not in stock will display "please call for delivery." Like all online retailers, an automatic confirmation email is sent to the purchaser immediately acknowledging his/her web order. Within 4 - 12 hours, a second email will go out notifying the purchaser if the items are in stock or out of stock. Since this sale was an IN STOCK only promotion, we followed up with a phone call to the purchaser. Michael C. Fina diligently notified the plaintiff that two items ordered were not in stock. Michael C. Fina has honored [redacted]'s orders to the fullest extent according to the promotion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved given that they actually do make the appropriate changes to the website. I appreciate their acknowledging the misleading aspects of their website and will hopefully see changes in the near future.
Sincerely,
[redacted]
The following information is in response to the New YorkRevdex.com Complaint #[redacted]. We are truly sorry for the inconvenience that [redacted] experienced with our program. It is always our intention to provide rewarding and memorable experiences to our recipients celebrating a...
milestone work anniversary. In order to do this we often go the extra mile and add additional accessories so our recipients can enjoy from the moment of receipt. The customer ordered a 32" LG 120 HZ TV and 2.1 Sound Bar Package from Michael C. Fina. The customer contacted theMichael C. Fina Recipient Contact Center stating that the TV received did not match the description printed in the gift catalog and stated that all itemswere properly assembled yet the sound bar would not work with the TV. Michael C. Fina reached out to TV supplier (LG) directly for their perspectiveon the compatibility issue and provided the customer with its positive findings. Given LG's instructions, [redacted] felt that the sound bar would not work with the rest of his equipment. We are sorry that he feels that his experience did not live up to his expectations and as Michael C. Fina is committed to excellent customer service we have upgraded his award to a 42" LG TV/Blue Ray DVD player. We have been in communication with [redacted] and the upgraded replacement package has been shipped out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I do not believe that shipping may be delayed is equivalent to saying something is out of stock. Also, customer service did not call me, I called them to change one item on my order that I had by accident ordered 2 instead of 1. Initially they told me the order that they did ship to California which was an order for one pair of candlesticks was also going to be delayed, but they actually did ship it. So I guess in that case, delayed DID NOT mean out of stock. I have never seen a website which allows you to order an item and confirms it at a discounted price and tells you that it may be delayed which you are supposed to understand means out of stock. Delayed as far as I am concerned could mean that they have so many orders that it may take some time to get to that particular order. My husband recently placed an order for a different item which was also confirmed at the discounted price which also said shipping may be delayed. He has not been contacted by customer service to tell him that it is actually out of stock and presumably will not be honored at the discounted price. This seems very deceptive to me and the rest of the public.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I do not believe that shipping may be delayed is equivalent to saying something is out of stock Also, customer service did not call me, I called them to change one item on my order that I had by accident ordered instead of Initially they told me the order that they did ship to California which was an order for one pair of candlesticks was also going to be delayed, but they actually did ship it So I guess in that case, delayed DID NOT mean out of stock I have never seen a website which allows you to order an item and confirms it at a discounted price and tells you that it may be delayed which you are supposed to understand means out of stockDelayed as far as I am concerned could mean that they have so many orders that it may take some time to get to that particular order My husband recently placed an order for a different item which was also confirmed at the discounted price which also said shipping may be delayed He has not been contacted by customer service to tell him that it is actually out of stock and presumably will not be honored at the discounted price This seems very deceptive to me and the rest of the public In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved given that they actually do make the appropriate changes to the website I appreciate their acknowledging the misleading aspects of their website and will hopefully see changes in the near future Sincerely, [redacted]
The following information is in response to the New YorkRevdex.com Complaint # [redacted] We are truly sorry for the inconvenience that [redacted] experienced with our program It is always our intention to provide rewarding and memorable experiences to our recipients celebrating a milestone work anniversary In order to do this we often go the extra mile and add additional accessories so our recipients can enjoy from the moment of receipt The customer ordered a 32" LG HZ TV and Sound Bar Package from Michael CFina The customer contacted theMichael CFina Recipient Contact Center stating that the TV received did not match the description printed in the gift catalog and stated that all itemswere properly assembled yet the sound bar would not work with the TV Michael CFina reached out to TV supplier (LG) directly for their perspectiveon the compatibility issue and provided the customer with its positive findings Given LG's instructions, [redacted] felt that the sound bar would not work with the rest of his equipment We are sorry that he feels that his experience did not live up to his expectations and as Michael CFina is committed to excellent customer service we have upgraded his award to a 42" LG TV/Blue Ray DVD player We have been in communication with [redacted] and the upgraded replacement package has been shipped out
Dear Revdex.com Mediator, Michael CF
* obliges the best business practice in all our marketing communications to our customersOur sales exclusions are on all our communications including email, print and website (please see Attachment) that state Michael C F
* reserves the right to cancel the
* offered to honor MsFana's orders to the fullest extent according to the promotion *** *** was unhappy with our exclusion policy and asked that we cancel her order on October ***, As an accommodation, Michael CF
* is happy to extend a 50% discount to *** *** on the salad plates she ordered since they are in stock The bread and butter plate is completely sold out, and we will not be able to fulfill
order due to ineligible use of the discount Discount is valid on in stock merchandise only *** *** placed the order online for qty - Salad Plates and qty - Bread and Butter Plates Our customer service representative spoke to *** *** and explained that we can honor the 40% off for in stock quantities We have Salad Plates and Bread and Butter Plates available, and can be shipped to her The bread and butter that are not available can be special ordered if she wishes, but they are not eligible for the discount as it clearly states in our exclusion that the discount can only be applied to in stock merchandise only Like all online retailers, an automatic confirmation email is sent to the purchaser immediately acknowledging his/her web order Within - hours, a second email will go out notifying the purchaser if the items are in stock or out of stock Michael CF
Michael CFina has take *** *** complaint to our Web Developer and are making necessary changes to enhance our site Michael CFina is unable to fulfill items that are not in stock As an accommodation, we are offering *** *** a $gift certificate for her to use in store or online Attached is the certificate
Dear Revdex.com Mediator, Dear Revdex.com Mediator [redacted],Attached are four documents pertaining to this complaint. Michael C. Fina obliges the best business practice in all our marketing communications to our customers. Our sales exclusions are on all our communications including email, print and...
website (attachment # 4) that state Michael C Fina reserves the right to cancel the order due to ineligible use of the discount. Discount is valid on in stock merchandise only. [redacted] placed two orders online. First order (Attachment # 2) # [redacted] was for a set of candlesticks. Second order (Attachment # 1) # [redacted] was for six items, which also includes the same set of candlesticks placed on the first order. A customer service manager contacted [redacted] and explained that the discount is only valid for in stock merchandise. On her order # [redacted], the Moser bowl, line # 5 was not in stock and the candlesticks, # line 1, that only one set was available since she had ordered two. [redacted] opted to fulfill the first order, # [redacted] since it was a gift. The customer service manager explained that the two items not in stock can be special ordered for her if she wishes, but they are eligible for the discount. Per the plaintiff, the four items in stock on order # [redacted] and eligible for the discount were shipped to the address provided. The items not in stock were removed from her order. Attachment # 3 has screenshots from our website that shows the availability of the item being viewed. An item that is in stock will display, " In Stock" and an item that is not in stock will display "please call for delivery." Like all online retailers, an automatic confirmation email is sent to the purchaser immediately acknowledging his/her web order. Within 4 - 12 hours, a second email will go out notifying the purchaser if the items are in stock or out of stock. Since this sale was an IN STOCK only promotion, we followed up with a phone call to the purchaser. Michael C. Fina diligently notified the plaintiff that two items ordered were not in stock. Michael C. Fina has honored [redacted]'s orders to the fullest extent according to the promotion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved given that they actually do make the appropriate changes to the website. I appreciate their acknowledging the misleading aspects of their website and will hopefully see changes in the near future.
Sincerely,
[redacted]
The following information is in response to the New YorkRevdex.com Complaint #[redacted]. We are truly sorry for the inconvenience that [redacted] experienced with our program. It is always our intention to provide rewarding and memorable experiences to our recipients celebrating a...
milestone work anniversary. In order to do this we often go the extra mile and add additional accessories so our recipients can enjoy from the moment of receipt. The customer ordered a 32" LG 120 HZ TV and 2.1 Sound Bar Package from Michael C. Fina. The customer contacted theMichael C. Fina Recipient Contact Center stating that the TV received did not match the description printed in the gift catalog and stated that all itemswere properly assembled yet the sound bar would not work with the TV. Michael C. Fina reached out to TV supplier (LG) directly for their perspectiveon the compatibility issue and provided the customer with its positive findings. Given LG's instructions, [redacted] felt that the sound bar would not work with the rest of his equipment. We are sorry that he feels that his experience did not live up to his expectations and as Michael C. Fina is committed to excellent customer service we have upgraded his award to a 42" LG TV/Blue Ray DVD player. We have been in communication with [redacted] and the upgraded replacement package has been shipped out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I do not believe that shipping may be delayed is equivalent to saying something is out of stock. Also, customer service did not call me, I called them to change one item on my order that I had by accident ordered 2 instead of 1. Initially they told me the order that they did ship to California which was an order for one pair of candlesticks was also going to be delayed, but they actually did ship it. So I guess in that case, delayed DID NOT mean out of stock. I have never seen a website which allows you to order an item and confirms it at a discounted price and tells you that it may be delayed which you are supposed to understand means out of stock. Delayed as far as I am concerned could mean that they have so many orders that it may take some time to get to that particular order. My husband recently placed an order for a different item which was also confirmed at the discounted price which also said shipping may be delayed. He has not been contacted by customer service to tell him that it is actually out of stock and presumably will not be honored at the discounted price. This seems very deceptive to me and the rest of the public.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]