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Goemans Appliances Reviews (2)

In I paid $20,for a range, dishwasher, fridge and hoodThe salesperson was sloppy with his emails (he "forgot to hit send on one email and it was stuck in his drafts") and I should have realized it was foreshadowing When the appliances came, although the Salesperson told me there was no special connections required, it turned out there was one neededI went to Goemans the first time and asked where I could get a 3/4" flexible gas lineThey gave me the number of a dealerI called and the dealer and they said they didn't carry themI called Goemans and asked again where I could get the 3/4" flexible gas lineThey sent my wife to another store and again were told we couldn't purchase We went to Goemans to complain and requested a return of our 11,rangeWe were refused as the appliances had been removed from the boxes (as an aside the delivery men automatically remove items from the boxes)The Salesman was there and argued with me that it was "common sense" that a 3/4" flexible gas line was needed and that a professional installation needed to be doneHe told me he advised me of this and yelled at me in front of several customers Apparently the several time we went/called Goemans they were out of "common sense" as Goemans was the one who kept telling my wife and I where to buy the flexible gas line I tried resolving the situation with Management but they offered me $dollars off the overpriced $install (that nobody told me I needed) I tried several times, even took to [redacted] , where they again said a Customer Service Rep would be in contact with meIt's been over a month and nothing yet [redacted] You'd think spending $20,on appliances would also get you Customer Service [redacted] I even offered to provide Goemans with the emails the Salesperson demonstrated poor customer service but they didn't take me up on the offer

In 2016 I paid $20,000 for a range, dishwasher, fridge and hood. The salesperson was sloppy with his emails (he "forgot to hit send on one email and it was stuck in his drafts") and I should have realized it was foreshadowing.

When the appliances came, although the Salesperson told me there was no special connections required, it turned out there was one needed. I went to Goemans the first time and asked where I could get a 3/4" flexible gas line. They gave me the number of a dealer. I called and the dealer and they said they didn't carry them. I called Goemans and asked again where I could get the 3/4" flexible gas line. They sent my wife to another store and again were told we couldn't purchase.

We went to Goemans to complain and requested a return of our 11,000 range. We were refused as the appliances had been removed from the boxes (as an aside the delivery men automatically remove items from the boxes). The Salesman was there and argued with me that it was "common sense" that a 3/4" flexible gas line was needed and that a professional installation needed to be done. He told me he advised me of this and yelled at me in front of several customers.

Apparently the several time we went/called Goemans they were out of "common sense" as Goemans was the one who kept telling my wife and I where to buy the flexible gas line.

I tried resolving the situation with Management but they offered me $100 dollars off the overpriced $500 install (that nobody told me I needed).

I tried several times, even took to [redacted], where they again said a Customer Service Rep would be in contact with me. It's been over a month and nothing yet.

[redacted]. You'd think spending $20,000 on appliances would also get you Customer Service. [redacted]

I even offered to provide Goemans with the emails the Salesperson demonstrated poor customer service but they didn't take me up on the offer.

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Address: 1040 Wharncliffe Rd. S, London, Ontario, Canada, N6L 1H2

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