GoHealth

After paying all my premiums timely for my 15 years Term Life insurance with Prudential Life, I called GoHealth to help me to cancel my policy before September 12, 2023.
I told them that Prudential main office has promised to send me cancellation forms twice, but never did. GoHealth Customer Service was helpless to help me and referred me to the office that had nothing to do with my issue. As a result, I am still unable to cancel my policy L8...426 and I am struggling daily to obtain those forms. People should stay away from Prudential and from GoHealth

My name is Lillie Fox, I worked for GoHealth for about 5 or 6 months about 5 years ago and now I am trying to work with Medicare again this year and I found that GoHealth has a HOLD on my licenses and I need them RELEASED ASAP so I can work with all carriers of Medicare.
I am hopeful this poor rating will get to the right person to assist me.
Lillie Fox 773-391-5691

Hello, This was not a GoHealth errorThe application was filled out properly on our endThis is an internal error with [redacted] We are working with them directly to see if we can get the issue resolved on their end and have the plan start on the correct effective date with everyone insuredThank you, We are still available to answer any questions as is my agent Ed McClane

To whom it may concern, I do not believe that this consumer ever interacted with our business· Our name is not Get Health Insurance Quote nor have we ever used that as a DBA· We have no record of any contact with a consumer named [redacted] during the month of June· The number shown on the complaint is not one that is used by our companyIt is unfortunate that this consumer had a bad experience but I do not believe that it had anything to do with our companyGoHealth Customer Service

Initial Business Response / [redacted] (1000, 10, 2014/12/22) */ I believe we have responded to this issue, but we have resolved it through our finance teamIf there are any outstanding issues, please contact me directlyThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Karen ***

Hello, After looking into this complaint and application we do see that the application for both medical and dental was fully submitted for all family members on 11/22/We do have the full PDF of the application which shows all family members were entered and applied for coverage for
the Blue Precision Bronze HMO 103. We do apologize for any inconvenience but after checking in the portal the coverage is active for the Blue Precision Bronze HMO We will be calling the customer to talk over the situation with them and see if there is any questions we can answers or anything we can explain furtherWhen calling the customer, if he likes, we will go to HCSC directly with him on the line and show proof of enrollment and an active status in the portal. Thank you,

Initial Business Response /* (1000, 8, 2015/01/21) */
We reached out to this consumer on 1/via phone to resolve the situation and left a message with his numberWe will do all we can to ensure the consumer does not receive any further marketing contact from GoHealth

To whom it may concern, I do not believe that this consumer ever interacted with our business. ·        Our name is not Get Health Insurance Quote nor have we ever used that as a DBA. ·        We have no record of any contact with...

a consumer named [redacted] during the month of June. ·        The number shown on the complaint is not one that is used by our company. It is unfortunate that this consumer had a bad experience but I do not believe that it had anything to do with our company. GoHealth Customer Service

A GoHealth [redacted] agent did assist the customer in submitting her [redacted] policy. Once a payment is taken and a policy is submitted it is then up to the carrier to process the policy. Since it was in a payment pending status [redacted] should have been able to provide the customer with an answer as to why...

there was an error such as payment not processing. When the customer signed up she did sign up for multiple polies including the [redacted] policy which was the $54.86 charge. We have since spoke to the customer and [redacted] to help resolve the situation of the effective date error. The GoHealth [redacted] agent did indeed submit the application with the correct effective date. When working with [redacted] on the error it was brought to our attention that [redacted] had a processing error and because of this they mistakenly effectuated her plan for the wrong month. After speaking with [redacted] the policy was then changed to reflect the correct November 3rd start date. The customer policy now reflects the correct dates and the policy can be used with an effective date of November 3, 2017.

Initial Business Response /* (1000, 5, 2014/12/22) */
We have now received this issue and will immediately reach out to the consumer to find a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] has rectified the situation.
Sincerely,
[redacted]

Initial Business Response /* (1000, 8, 2015/06/02) */
We would be more than happy to add the consumer's numbers to our DNC list right away. To ensure that we have the most up to date record, please email us at[redacted] with the phone numbers to remove with the subject line: "Revdex.com...

Complaint: DNC" and we will process it immediately.
Thank you!

After receiving the complaint, a GoHealth customer service representative contacted [redacted] ([redacted]) about Mr. [redacted] application. A representative at [redacted] named [redacted] confirmed that she saw the application GoHealth submitted had the correct plan chosen but [redacted] placed him in the wrong plan...

when processing the application. This issue was not an error on the part of GoHealth, but an [redacted] processing error. Although we neither caused nor can correct this error ourselves, we remain committed to helping Mr [redacted] get the right plan. To expedite a solution we have put in an escalation with [redacted] to have it corrected on their end. The tracking number for the escalation is 1-[redacted]. We will continue to check on the escalation to make sure the [redacted] does correct their error and that the family is in the correct plan.

Initial Business Response /* (1000, 10, 2014/12/22) */
I believe we have responded to this issue, but we have resolved it through our finance team. If there are any outstanding issues, please contact me directly. Thank you!

Hello, This was not a GoHealth error. The application was filled out properly on our end. This is an internal error with [redacted]. We are working with them directly to see if we can get the issue resolved on their end and have the plan start on the correct effective date with everyone insured. Thank you, We are still available to answer any questions as is my agent Ed McClane.

Initial Business Response /* (1000, 5, 2015/01/21) */
We have reached out to this consumer via email to resolve this situation and have added/confirmed this consumer will not have any further marketing contact from GoHealth.