Gohn & Stambaugh, Inc.

July 21, 2014To Whom This May Concern;The first service call on 5/8/Copy Enclosed:Limited WarrantyClearly states work is warranted for daysCustomer signed paperwork All work was on customers outside condensing unit.Second service call on 7/9/14Copy
enclosed:This work was performed on the indoor coil & air handlerCleaned evaporator coil and filters that were extremely dirtyNot at all related to original work performed on AC unitThe work order clearly states a day warranty, work on second call was not related to the first call & therefore I cannot offer a refund.Sincerely,Benrus S
President

July 30, To Whom This May Concern;Concerning rejection response from *** *** complaint # ***:The facts are that we went out to service this customer on separate occasions, once for the outdoor condenser unit and the second call was for the inside coil & air handlerIf the proper maintenance was performed by this homeowner cleaning his filters, he would not have had to call us months later.Furthermore, *** *** has not paid the balance of the second service call, he gave ourtechnician $cash, but has not paid the balance of that service $105.00; therefore there is nothing to refund to him.Sincerely,Gohn & Stambaugh

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] For a job that cost  close to 500.00 dollars a 30 day warranty is not enough. And the first guys that came out should had checked the coils and filter. And to charge me a service charge for the second time they came out is not good business practice. I would like for the company to removed the service charge for the second bill for the reason stated.

FEBRUARY 15, 2016CUSTOMER APPROVED CUTTING OF ACCESS HOLE ON 2ND VISIT.  YOU CANNOT FIND A LEAK IF YOU CAN'T SEE THE PIPES. ACCESS HOLE WAS CUT ONLY BIG ENOUGH TO VIEW FAUCET AND DRAIN PIPES.WE HAVE NOT HEARD FROM HER SINCE ORGINAL 2ND CALL, NOW 6 MONTH LATTER SHE COMPLAINES ABOUT ACCESS...

HOLE.WE CAN ADDRESS HOLE IF SHE WANTS TO PAY FOR IT,I HAVE ALREADY GIVEN HER A FREE CALL ON 9/11/2015.I AM NOT SURE WHY SHE THINKS THE HOLE IS MY PROBLEM, AFTER ALL WE HAD TO CUT THE HOLE TO SEE HER PIPESBENRUS S.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I do not feel this company is being fare with their charges. They should had not charge me a service call on work that they worked on before.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 7, 2016To Whom it May Concern,Response of Letter dated February 22, 2016.Quote: "So, this complaint can be closed as it is not a matter of me not being able to pay for the repair of my wall."After all, holes are never the same size, nor do manufactures make an access panel for every size hole.We are only too glad to refund [redacted]'s $75.00 that was paid by her for the initial service; life is just too short to go on about this.SINCERELY,BENRUS S

Review: The company came to my house to fix my ac unit 2 times. The first time they came out they did some work on the unit and charge me 427.00 dollars for the repair. The second time they came out, they came out to work on the same ac unit and they charged me for the work again saying that the first repair was out of warranty and that they would have to charge me for the diagnostic fee, and for cleaning the unit. It is not fair that they are charging me a diagnostic fee on a repair that they did before and also to charge me for the cleaning of the unit when that should had been done when they first came out to work on my unit.Desired Settlement: I would like this bill to be waived because I feel that for them to charge me again to correct the problem on the same ac unit they worked on is not fair. And to charge $427.00 on a job and only give a 30 day warranty is not fair also.

Business

Response:

July 21, 2014To Whom This May Concern;The first service call on 5/8/14 Copy Enclosed:1. Limited WarrantyClearly states work is warranted for 30 days. 2. Customer signed paperwork 3. All work was on customers outside condensing unit.Second service call on 7/9/14Copy enclosed:1. This work was performed on the indoor coil & air handlerCleaned evaporator coil and filters that were extremely dirty. Not at all related to original work performed on AC unit. The work order clearly states a 30 day warranty, work on second call was not related to the first call & therefore I cannot offer a refund.Sincerely,Benrus SPresident

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

For a job that cost close to 500.00 dollars a 30 day warranty is not enough. And the first guys that came out should had checked the coils and filter. And to charge me a service charge for the second time they came out is not good business practice. I would like for the company to removed the service charge for the second bill for the reason stated.

Business

Response:

July 30, 2014To Whom This May Concern;Concerning rejection response from [redacted] complaint # [redacted]:The facts are that we went out to service this customer on 2 separate occasions, once for the outdoor condenser unit and the second call was for the inside coil & air handler. If the proper maintenance was performed by this homeowner cleaning his filters, he would not have had to call us 2 months later.Furthermore, [redacted] has not paid the balance of the second service call, he gave ourtechnician $50.00 cash, but has not paid the balance of that service $105.00; therefore there is nothing to refund to him.Sincerely,Gohn & Stambaugh

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I do not feel this company is being fare with their charges. They should had not charge me a service call on work that they worked on before.

Regards,

They perform plumbing services in my home. They repaired sump pump which according to their technician was fixed. Last week we had rain and the water was all in the basement and I call them they were rude and the manager was defending this technician. So I called another company to fix the issue , their cerified technician told that the other technician has drilled hole in the sump pump pipe which is wrong there is no problem with my sump pump and he fixed it . I don't recommend these people to any one in the future.