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Going In Style

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Going In Style Reviews (2)

Final Consumer Response /* (2000, 6, 2016/03/16) */
The company has reached out to me and provided information to my satisfactionI no longer need any follow up done

Initial Business Response /* (1000, 8, 2015/05/11) */
Better Business Burea
Unfortunately, the customer's credit card capture of money failed causing these issues she was having
We did receive orders on April 8, but when we tried to process them, the Capture Failed - this means that the
credit card transaction did not go throughThere could be many reasons, but know only that it failedSo we emailed customer asking what to do informing her that the charge did not go through, and we would not get paid, she would not be charged, And that we would Cancel her order if we did not hear back and get a new order from her that was valid for us to charge
We only heard back that she wanted a refund ( cant tell from the email what the reason was - but we assume she changed her mind )So then we emailed again, letting her know ( once again) that she had NOT been charged, her card did not capture properly ( we dont have the card number only an authorization number ) And that we were going to VOID her orders - which we did
We then got this Revdex.com complaint, and once again, we emailed her to let her know the same and showed her that she had not been chargedwe never head back after this action
Really dont know what more we could doas we were going in circles on this
As we have canceled the order as she requested, the credit card company should return her money - we believe that they have made the refund ( sometimes they can be slow - up to days - depending on her credit card - this is true with any company - we do not control the timing of the refund - we only authorize it )We agree with her that she should be refunded all the money authorized by her bank card but are constrained to use the banks system for charges, voids, and refunds - as we should
This is really a Simple Case
Customer tried to make purchases with her credit card, the authorization capture failed, we emailed her asking what to do and if she wanted to make a new order, she emailed back and said she wanted a refund, we told her since the capture failed that the money would get refunded by her bank to her automatically - and for good measure, we Voided her Authorizationthat's all there was to thisIf she is still having trouble getting refund, she needs to ask her credit card company whybut we are pretty sure the money is refunded by now
Thanks for looking at our efforts to handle this
Initial Consumer Rebuttal /* (2000, 11, 2015/05/14) */
Yes complaint is resolved and case is closed
Thank you so much for your help
Sincerely
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Address: 609 Stanford Shopping Ctr, Palo Alto, California, United States, 94304-1403

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