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Goingdecor.com Reviews (3)

Terrible customer experience
DO NOT BUY FROM GOINGDECOR!

I don't even knew where to begin with this review, until I quickly remembered the facts that happened in the one-time I decided to purchase from this store.
My wife was pregnant (the baby is born now) and was putting up some wallpaper. We needed more and decided to order from GoingDecor as they were slightly cheaper when ordering a double roll, instead of single ones.
When the item arrived, we took it out of the box, and unwrapped, we realized the colors were lighter than what we had so far, which wouldn't match. Now, mind you the double roll was on its original package and we didn't even open the plastic it was wrapped into.
I then decided to contact GoingDecor for a return, as unfortunately it wouldn't match what we had so far (more than half of the wall already). The order was $60.14 + $7.95 shipping, with a total of $68.09
To my (our) surprise, they said they would have to charge a 15% restock fee which would be 9$ (out of the $60) and I asked them to reconsider it twice, to what they said it's on their policy and etc...
On top of it, I had to pay for shipping costs all by myself, and that MUST be either UPS or Fedex, which ended up costing me additional $12.96 from UPS on their cheapest rate.
End of story, their customer support was not only unreasonable and charged me 15% restock fee + shipping costs, but also got free money by not accommodating a first-time experience purchasing on their store.
Oh, and last but not least, their "customer support" did tell me I could get the restock fee waived if I decided to purchase something from them, instead of returning, for the same price or higher, in some kind of blackmail...

I can EASILY say this is the only and LAST TIME I buy from them and STRONGLY/HIGHLY advise you don't make the same mistake as I did.

DO NOT BUY FROM GOING DECOR!

To whom it may concern,On 1/22/our customer on order [redacted] purchased x Fanimation [redacted] online on our websiteThe product was clearly displayed under the "Mounting Accessories" category, and described exactly how the manufacturer described the item.On 1/26/the customer emailed us that they would like to return the items orderedOn 1/27/our customer service department responded via email with the return authorization and standard return instructions.Later that day the customer emailed us that she misunderstood the item and she should either receive the item that she thought she ordered or be able to return the item with no questions askedWe responded that we don't see an issue with the item as to how it was described and she can return it.The customer contacted us again on 2/27/At that time we sent the customer a return shipping label (at our cost) and told her that we will be waiving all return restocking fees.If you have any questions, please contact me at [redacted] ***Please confirm receipt of this email.Regards,Ben W [redacted] The Going Group LLC | GoingDecor.com [redacted] *** * [redacted] [redacted] *** [redacted] *** *** [redacted]

To whom it may concern,On 1/22/2017 our customer on order [redacted] purchased 2 x Fanimation [redacted] online on our website. The product was clearly displayed under the "Mounting Accessories" category, and described exactly how the manufacturer described the item.On 1/26/2017 the customer...

emailed us that they would like to return the items ordered. On 1/27/2017 our customer service department responded via email with the return authorization and standard return instructions.Later that day the customer emailed us that she misunderstood the item and she should either receive the item that she thought she ordered or be able to return the item with no questions asked. We responded that we don't see an issue with the item as to how it was described and she can return it.The customer contacted us again on 2/27/2017. At that time we sent the customer a return shipping label (at our cost) and told her that we will be waiving all return restocking fees.If you have any questions, please contact me at [redacted]Please confirm receipt of this email.Regards,Ben W[redacted]The Going Group LLC  | GoingDecor.com[redacted] * [redacted] [redacted]
[redacted] [redacted] [redacted] [redacted]
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Address: 36 Airport Rd Ste 103, Lakewood, New Jersey, United States, 08701-6901

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