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Goins Automotive Service, Inc.

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Goins Automotive Service, Inc. Reviews (1)

My name is [redacted]. I am the co-owner of Goins Automotive Service Inc. at 1098 N. Bardstown rd. in Mount Washington, Kentucky. 
On 10-01-2015 I recieved a call around 7:30 from Mr. [redacted] and he asked if we could replace the oil pan gasket on his 2000 Chevy truck. The...

customer advised me that he had his own oil pan gasket, oil and filter to do the job and if we could get it done today being 10-01-2015. I said we could and he dropped off the vehicle shortly thereafter. 
When Mr. [redacted] dropped off the vehicle he was asked if he was sure that the oil pan gasket was the cause of his leak and he told us he had been under the vehicle to inspect the problem himself and he thought the oil pan gasket was the problem but he said we should double check to make sure that the oil pan gasket was leaking.
The vehicle was dispatched to our lead technician, Mr. [redacted], who has 35 years - experience. [redacted] inspected the vehicle for an oil leak and advised our service advisor [redacted] that the oil pan gasket was leaking but he also thought there was an additional leak coming from above the pan gasket from the rear main oil seal. [redacted] requested that ultra violet leak detection dye should be added to the motor oil so the exact location of the additional leak could be determined. [redacted] called Mr. [redacted] and gave him the diagnosis from the technician and the estimate to replace the oil pan gasket. The customer denied the additional charge of $12.95 to have the leak detection dye added to the motor oil and at that time was told the technician believed there was an additional leak but could not be certain without the addition of the dye.
[redacted] gave the customer the estimate to replace the leaking oil pan gasket. The estimated cost to replace the oil pan gasket was $297.50. Mr. [redacted] was at that time notified that if the pan gasket did not repair the entire leak that there would need to be additional work to correct it. Mr. [redacted] athorized the replacement of his oil pan gasket. [redacted] replaced the oil pan gasket and finished the job just before our closing time of 6:00 pm on 10-01-2015. The customer paid the bill and took the vehicle. 
On the morning of 10-02-2015 Mr. [redacted] called Goins Automotive and spoke to [redacted]. Mr. [redacted] told him that his vehicle still had an oil leak and he was instructed to bring the vehicle back so we could inspect the problem. Mr. [redacted] was also told that if there was any problem with our work it was guaranteed.
On the morning of 10-05-2015 Goins Automotive recieved a letter from the Revdex.com stating Mr. [redacted] had made a complaint about the repair work done to his vehicle approximately 2.5 hours after he left our shop. He states that he still had the same leak and requested a complete refund for the repairs. As of 10-6-2015 Mr [redacted] has not brought his vehicle back to us so we could inspect his problem. Furthermore he has requested a full refund of $461.86 and only $297.50 was charged for his oil pan gasket repair. Finally we told Mr. [redacted] before we repaired his oil pan gasket that there was another leak which he declined to allow us to check with the leak detection dye.

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Address: 1098 N. Bardstown Rd., Mt. Washington, Kentucky, United States, 40047

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