GoInspire

The business has responded Pleases read below: [redacted] has been working as a travel agent with GoInspire for about six yearsShe is highly qualified and has vast experience in dealing with individuals traveling to [redacted] with our groups, either on group flights or as individual bookings She at no time told [redacted] that if she does not purchase immediately she will not travel with the groupEven much closer to the trip [redacted] would have had the option of traveling with the group, however prices fluctuate, usually risingAt the time of her ticket purchase there were only two tickets left on those particular flights for the price offered to her, the rest of the tickets were more expensiveThe fact that after her purchase the price dropped is something out of our control and could not be foreseen [redacted] **, or any other legacy airline, will not adjust fares on a purchased ticket to refund the price drop It is in our best interest to service our clients well and keep them happyThere is no personal benefit to our agents to sell tickets at a higher priceOur agents are on salary and not commission based Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It was the exact same flight that dropped 200 in a short time frame.   The woman [redacted] is not a travel agent  but led me to believe that she was.  She also led me to believe there were very limited seats still available on the flight and if I didn't purchase immediately I would not be traveling with the group.  These were all false 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Pleases read below: 
 
[redacted] has been working as a travel agent with GoInspire for about six years. She is highly qualified and has vast experience in dealing with individuals traveling to [redacted] with our groups, either on group flights or as individual bookings.  She at no time told [redacted] that if she does not purchase immediately she will not travel with the group. Even much closer to the trip [redacted] would have had the option of traveling with the group, however prices fluctuate, usually rising. At the time of her ticket purchase there were only two tickets left on those particular flights for the price offered to her, the rest of the tickets were more expensive. The fact that after her purchase the price dropped is something out of our control and could not be foreseen.  [redacted], or any other legacy airline, will not adjust fares on a purchased ticket to refund the price drop.  It is in our best interest to service our clients well and keep them happy. There is no personal benefit to our agents to sell tickets at a higher price. Our agents are on salary and not commission based.    Thank you  [redacted]

The business response is found below:
 
To Whom It May Concern:
 
I am writing regarding the complaint from [redacted] related to our company, GoInspire.
 
[redacted] is traveling to...

[redacted] from [redacted] on July [redacted] 2015 as a participant in the [redacted] trip.  [redacted] contacted us for a ticket on March *, 2015.  We issued her ticket on March * 2015 - [redacted] flight [redacted] from [redacted] on July [redacted], returning July [redacted] to [redacted].  At the time that we issued her ticket $1531.36 was the cheapest fare available for these flights. 
 
On Thursday March [redacted] we received this email from [redacted]:  “[redacted] 
[redacted]”
 
[redacted] from our office checked the prices at that time, and they had actually gone up about $200 for those exact flights, it could be that [redacted] was looking at other [redacted] flights on those dates.
 
Subsequently the price for those flights did go down, but as we explained to [redacted] if we were to cancel and rebook her ticket at the lower price, the cancellation fee from the airline would exceed the savings for the lower priced ticket (in other words it would actually cost her money to cancel and rebook the new ticket).  In fact, [redacted] from our office did contact several other travel professionals to see if there were any means to allow [redacted] to take advantage of the drop in ticket price, but to no avail. 
 
In general the price of airline tickets can fluctuate with time based on a variety of conditions in the market and we always do our best to find the lowest fare available at the time of purchase.
 
Attached please find emails documenting our communications with [redacted], one from [redacted], and the other from [redacted] her supervisor.
 
Thank you for your attention to this matter.
 
 
[redacted]
GoInspire

Review: This company led me to believe I was working with a travel agent when I was working with an assistant. The assistant informed me verbally and in writing that only 2 tickets were available to fly with my group and that the fare was the lowest available. I later learned that there were many more tickets available at a significant lower feeDesired Settlement: the difference in fare is 203.00

Business

Response:

The business response is found below: To Whom It May Concern: I am writing regarding the complaint from [redacted] related to our company, GoInspire. [redacted] is traveling to [redacted] from [redacted] on July [redacted] 2015 as a participant in the [redacted] trip. [redacted] contacted us for a ticket on March *, 2015. We issued her ticket on March * 2015 - [redacted] flight [redacted] from [redacted] on July [redacted], returning July [redacted] to [redacted]. At the time that we issued her ticket $1531.36 was the cheapest fare available for these flights. On Thursday March [redacted] we received this email from [redacted]: “[redacted] from our office checked the prices at that time, and they had actually gone up about $200 for those exact flights, it could be that [redacted] was looking at other [redacted] flights on those dates. Subsequently the price for those flights did go down, but as we explained to [redacted] if we were to cancel and rebook her ticket at the lower price, the cancellation fee from the airline would exceed the savings for the lower priced ticket (in other words it would actually cost her money to cancel and rebook the new ticket). In fact, [redacted] from our office did contact several other travel professionals to see if there were any means to allow [redacted] to take advantage of the drop in ticket price, but to no avail. In general the price of airline tickets can fluctuate with time based on a variety of conditions in the market and we always do our best to find the lowest fare available at the time of purchase. Attached please find emails documenting our communications with [redacted], one from [redacted], and the other from [redacted] her supervisor. Thank you for your attention to this matter. [redacted]GoInspire

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It was the exact same flight that dropped 200 in a short time frame. The woman [redacted] is not a travel agent but led me to believe that she was. She also led me to believe there were very limited seats still available on the flight and if I didn't purchase immediately I would not be traveling with the group. These were all false

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Pleases read below: [redacted] has been working as a travel agent with GoInspire for about six years. She is highly qualified and has vast experience in dealing with individuals traveling to [redacted] with our groups, either on group flights or as individual bookings. She at no time told [redacted] that if she does not purchase immediately she will not travel with the group. Even much closer to the trip [redacted] would have had the option of traveling with the group, however prices fluctuate, usually rising. At the time of her ticket purchase there were only two tickets left on those particular flights for the price offered to her, the rest of the tickets were more expensive. The fact that after her purchase the price dropped is something out of our control and could not be foreseen. [redacted], or any other legacy airline, will not adjust fares on a purchased ticket to refund the price drop. It is in our best interest to service our clients well and keep them happy. There is no personal benefit to our agents to sell tickets at a higher price. Our agents are on salary and not commission based. Thank you [redacted]