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Gold Bubble Clothing

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Gold Bubble Clothing Reviews (1)

I placed an order on November 30th, within their "guaranteed Christmas delivery" period. My items were a gift and so that phrase was meaningful to me. I had not received an update or a shipping date the week of Christmas and tried contacting the company via their website interface. Revived no answer. This is when I turned to their [redacted] page where I noted that others were making similar inquiries there. The social media director assured everyone that the items ordered in time for Christmas had been mailed. When I asked for any specifics for my case she urged me to go private to protect my identity. However she gave me no meaningful help. She just told me it was in the hands of the post office and that there was nothing she could do. I asked for a tracking number, repeatedly, and that request was either ignored or I was told that the post office was closed or I was told that she was checking into it. I began to believe that the items ordered were never mailed and asked for some honesty and clarity. At that point, long after Christmas, I just wanted a status as I had already disappointed the recipient of that gift. I also noticed that several others were making inquiries and so I started to emphatize with others on their [redacted] page. The social media director did not like that and she became rude and dismissive when I made a comment. Finally, two weeks past the promised delivery date, I filed a claim with PayPal. I was tired of the antics of the social media director and had never heard from the company itself. To their credit they immediately refunded my money but that told me that they had never even created the custom items or mailed them; I had given them the option when I filed the claim to either update me on the status or issue the refund. Interestingly enough I was then blocked from commenting on their [redacted] page and a message was put up about banning people who are negative or harassing. The only person who was harassing anyone was the social media director herself who had even told me, when I asked again for the status of my order, that she didn't have"magical genie powers" which also contained two smiley faces to sound less condescending. My experience is that this company is evasive and uncommunicative and that guarantees are meaningless. I couldn't begin to review their products as I never had the opportunity.

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Address: 17103 Barneston St, Granada Hills, California, United States, 91344

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