Had a beautiful job done by chris and the Gold Coast company. Unfortunately, after 1 year my pavers on driveway had shifted. I called chris one one or two occasions to come look at them for a repair job. He told me husband that we will be put at the bottom of a repair list.. haven’t heard from him since…
Gold Coast Pavers did a fine job on our paversWhich when you really look at it, it's not so hard to accomplish since the pavers are mostly pre-cutWorkmanship was fineHowever our driveway was/is a disasterFirst, the pitch wasn't calculated correctlySecond, there is severe water retention at the joint of the driveway and the apronThird, there are several water puddles (and now ruts) that when were addressed to the owner (Chris), his response was that this is and proceeded to tell me that most of his customers driveways look the sameNow that I am educated on what the base should have been versus what I got, I now know that not only is my base insufficient, the asphalt aggregate is not up to par with what I should have receivedDo not use them for your driveway unless you want below average work
In there was a delay in the paving schedule due to weatherWe made several attempts to pave the driveway and complete the project however the dates and times that we had available did not work with [redacted] scheduleShe wanted to be present during the paving, and we tried our best to accommodate it The initial issue at hand was one that did not have anything to do with the company The [redacted] has tire marks that were caused by a fertilizing applicationThey shared their grievances with us and we attempted to address the issue at no chargeThe aftermath from power washing caused sand to come out in-between pavers and then caused a new issue of loosened paversA Second attempt was made to power wash again and re-sand with polymeric sand in order to stabilize any loose pavers [redacted] also claims that there is distorted finish on the paversWe have sent the Cambridge rep twice, and they verified that is not the case Since there has been attempts to address this issue by myself, Chris the owner of Gold Coast PaversOn Friday [redacted] an appointment was missed, however the office called to reschedule for Monday [redacted] and both parties metWe have been in constant communication with the [redacted] since the issue has arisen, but have been not been able to accommodate the very specific day and times that the [redacted] have asked forThis was an issue that Gold Coast originally tried to rectify out of good faith when it was not an issue that we were responsible forHowever we have been working with them and would like to see a resolution to this problem Gold Coast went there on [redacted] between and and even though [redacted] spoke in a very condescending and in appropriate manner we are still looking to address the issue within a week or two time frameWe will reset several dozen pavers and replace a handful of pavers to the [redacted] satisfactionWe will be staying in touch with [redacted] on a personal level for schedulingGold Coast Pavers stands by our work and integrity, and plans on fully rectifying this issue
Revdex.com:At this time, my complaint, ID [redacted] regarding Gold Coast Pavers has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
I am extremely happy with the workmanship I received from Chris and GoldCoast Pavers and I HIGHLY recommend them !!!! They completed the work in a timely manner and were completely professional the entire time! They felt like part of the family by the time they were done and as a matter of fact , will be coming back to install pavers, a built in bar and BBQ AND new coping around my pool in the spring time!!! Oh and a basketball court !!!!! I wouldn't recommend ANYONE else to do the work !!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have close to forty screenshots of texts over a period of ½ yearsVirtually every text was sent by US asking when they would be here and trying to get Chris Stasi to commit to a date and show upOur contract was signed on with a promise of Thanksgiving completionThey came on to start the rip out on the jobThey worked one day onlyMasonry materials were delivered on One truth from Chris: Yes, we wanted to be home when paving was doneONE attempt was made to pave our driveway, on (our anniversary)There was no appointment or advance notice for usHe showed up with asphalt and expected us to be home to clear the driveway (we were in NYC)One other day in January he wanted to pave but we were picking up our daughter from college- we repeatedly called and texted but got no responses at allThe driveway sat unpaved till Weather was NOT an issueThey were absent, inattentive, and unresponsiveThe initial compliant is STILL (one of) the issue(s): loose and wobbly paversChris Stasi denied this issue from the day we showed him, when the walkway was completeYes, we had tire mark concernsChris stated he would take care of itThey did power wash which seemed to solve the tire tread concernThough they attempted to re sand using the polymeric sand, it was not done properly according to the manufacture’s guidelinesThose instructions state that all surfaces must be totally and thoroughly dry before applying the sandThat wasn’t the caseThe pavers were WET! Thus the polymeric sand wasn’t able to bond fully and properlyThis is the case all over our walkway: faulty polymeric sand applicationBonds are cracked more than they should beWe dispute entirely Gold Coast’s assertion that a Cambridge Rep was to our location, let alone twiceThere are only reps on LII spoke with one (Charlie) on (the day Chris received notice of our Revdex.com Complaint)Chuck also told us he had NEVER been on our property beforeHe did however agree that some pavers were mixed into the job that shouldn’t have beenWhen yet ANOTHER appointment was missed by Chris on 516, his office DID NOT call US to rescheduleThat is an absolute untruthAs we have in the past, my husband called and texted multiple times to find out where he was and when he would be hereWe never received a call or text to cancel from themIn months they have never openly communicated about appointments with usSo, once again, we waited around all day for Gold Coast NOT to show upThere has been little to no communication on this owner’s part, or seemingly any interest in customer satisfactionWe wholeheartedly dispute the claim that we have asked for specific appointment dates! That is utterly absurdWe have pages of texts asking when he will be hereWe have been pleading and begging him to get here and fix these problemsOn 5/16/16, Chris actually showed upWe didn’t even care he was thirty minutes late! We had marked off all the problem pavers and there were at least 50! Timing wasn’t on our side since his office contacted him about our Revdex.com compliant while he was here talking with usChris got VERY angry! He actually puffed out his chest and got very red in the faceHe took steps towards me and I was thankful my husband was next to meHe actually accused US of threatening HIM by filing this complaintWhy is this construed as a threat?It was and is our sincere hope that the filing of this complaint will finally help us get satisfaction and service from this companyIt shouldn’t have to take months and filing with a formal agencyWe feel that Chris actually believes what he says but he is extremely out of his leagueHe is incapable of managing a schedule, sticking to it, following through, and speaking with customers like a professional business ownerIf he was, ALL of our problems would have been addressed and solved many months agoThere has been a total and complete lack of due diligence on his part to complete this jobOur fear is that the one year guarantee on workmanship will expire because it's taking so long to get the problems fixed.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I have been trying to get Chris S [redacted] to come back to my home since April, to replace broken pavers--which are guaranteed for life and which were installed in I have made numerous phone calls to no avail....response on a few occasions: is he is coming Well he has not come, no one has returned my recent phone calls and I have several broken pavers that are coming up I paid a fair amount of money for this job and am now very frustrated with the lack of response and attention to my calls
Gold Coast Pavers did a fine job on our paversWhich when you really look at it, it's not so hard to accomplish since the pavers are mostly pre-cutWorkmanship was fineHowever our driveway was/is a disasterFirst, the pitch wasn't calculated correctlySecond, there is severe water retention at the joint of the driveway and the apronThird, there are several water puddles (and now ruts) that when were addressed to the owner (Chris), his response was that this is and proceeded to tell me that most of his customers driveways look the sameNow that I am educated on what the base should have been versus what I got, I now know that not only is my base insufficient, the asphalt aggregate is not up to par with what I should have receivedDo not use them for your driveway unless you want below average work
In there was a delay in the paving schedule due to weatherWe made several attempts to pave the driveway and complete the project however the dates and times that we had available did not work with [redacted] scheduleShe wanted to be present during the paving, and we tried our best to accommodate it The initial issue at hand was one that did not have anything to do with the company The [redacted] has tire marks that were caused by a fertilizing applicationThey shared their grievances with us and we attempted to address the issue at no chargeThe aftermath from power washing caused sand to come out in-between pavers and then caused a new issue of loosened paversA Second attempt was made to power wash again and re-sand with polymeric sand in order to stabilize any loose pavers [redacted] also claims that there is distorted finish on the paversWe have sent the Cambridge rep twice, and they verified that is not the case Since there has been attempts to address this issue by myself, Chris the owner of Gold Coast PaversOn Friday [redacted] an appointment was missed, however the office called to reschedule for Monday [redacted] and both parties metWe have been in constant communication with the [redacted] since the issue has arisen, but have been not been able to accommodate the very specific day and times that the [redacted] have asked forThis was an issue that Gold Coast originally tried to rectify out of good faith when it was not an issue that we were responsible forHowever we have been working with them and would like to see a resolution to this problem Gold Coast went there on [redacted] between and and even though [redacted] spoke in a very condescending and in appropriate manner we are still looking to address the issue within a week or two time frameWe will reset several dozen pavers and replace a handful of pavers to the [redacted] satisfactionWe will be staying in touch with [redacted] on a personal level for schedulingGold Coast Pavers stands by our work and integrity, and plans on fully rectifying this issue
Revdex.com:At this time, my complaint, ID [redacted] regarding Gold Coast Pavers has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
I am extremely happy with the workmanship I received from Chris and GoldCoast Pavers and I HIGHLY recommend them !!!! They completed the work in a timely manner and were completely professional the entire time! They felt like part of the family by the time they were done and as a matter of fact , will be coming back to install pavers, a built in bar and BBQ AND new coping around my pool in the spring time!!! Oh and a basketball court !!!!! I wouldn't recommend ANYONE else to do the work !!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have close to forty screenshots of texts over a period of ½ yearsVirtually every text was sent by US asking when they would be here and trying to get Chris Stasi to commit to a date and show upOur contract was signed on with a promise of Thanksgiving completionThey came on to start the rip out on the jobThey worked one day onlyMasonry materials were delivered on One truth from Chris: Yes, we wanted to be home when paving was doneONE attempt was made to pave our driveway, on (our anniversary)There was no appointment or advance notice for usHe showed up with asphalt and expected us to be home to clear the driveway (we were in NYC)One other day in January he wanted to pave but we were picking up our daughter from college- we repeatedly called and texted but got no responses at allThe driveway sat unpaved till Weather was NOT an issueThey were absent, inattentive, and unresponsiveThe initial compliant is STILL (one of) the issue(s): loose and wobbly paversChris Stasi denied this issue from the day we showed him, when the walkway was completeYes, we had tire mark concernsChris stated he would take care of itThey did power wash which seemed to solve the tire tread concernThough they attempted to re sand using the polymeric sand, it was not done properly according to the manufacture’s guidelinesThose instructions state that all surfaces must be totally and thoroughly dry before applying the sandThat wasn’t the caseThe pavers were WET! Thus the polymeric sand wasn’t able to bond fully and properlyThis is the case all over our walkway: faulty polymeric sand applicationBonds are cracked more than they should beWe dispute entirely Gold Coast’s assertion that a Cambridge Rep was to our location, let alone twiceThere are only reps on LII spoke with one (Charlie) on (the day Chris received notice of our Revdex.com Complaint)Chuck also told us he had NEVER been on our property beforeHe did however agree that some pavers were mixed into the job that shouldn’t have beenWhen yet ANOTHER appointment was missed by Chris on 516, his office DID NOT call US to rescheduleThat is an absolute untruthAs we have in the past, my husband called and texted multiple times to find out where he was and when he would be hereWe never received a call or text to cancel from themIn months they have never openly communicated about appointments with usSo, once again, we waited around all day for Gold Coast NOT to show upThere has been little to no communication on this owner’s part, or seemingly any interest in customer satisfactionWe wholeheartedly dispute the claim that we have asked for specific appointment dates! That is utterly absurdWe have pages of texts asking when he will be hereWe have been pleading and begging him to get here and fix these problemsOn 5/16/16, Chris actually showed upWe didn’t even care he was thirty minutes late! We had marked off all the problem pavers and there were at least 50! Timing wasn’t on our side since his office contacted him about our Revdex.com compliant while he was here talking with usChris got VERY angry! He actually puffed out his chest and got very red in the faceHe took steps towards me and I was thankful my husband was next to meHe actually accused US of threatening HIM by filing this complaintWhy is this construed as a threat?It was and is our sincere hope that the filing of this complaint will finally help us get satisfaction and service from this companyIt shouldn’t have to take months and filing with a formal agencyWe feel that Chris actually believes what he says but he is extremely out of his leagueHe is incapable of managing a schedule, sticking to it, following through, and speaking with customers like a professional business ownerIf he was, ALL of our problems would have been addressed and solved many months agoThere has been a total and complete lack of due diligence on his part to complete this jobOur fear is that the one year guarantee on workmanship will expire because it's taking so long to get the problems fixed.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I have been trying to get Chris S [redacted] to come back to my home since April, to replace broken pavers--which are guaranteed for life and which were installed in I have made numerous phone calls to no avail....response on a few occasions: is he is coming Well he has not come, no one has returned my recent phone calls and I have several broken pavers that are coming up I paid a fair amount of money for this job and am now very frustrated with the lack of response and attention to my calls