Gold Coast Tickets & Evenets

I informed the customer that All Sales Are Final and there are no refunds, exchanges or cancellations on event ticket sales When purchasing tickets online, you must agree to the Terms & Conditions listed on the policy page before checking out She said that she didn't read the policies The customer purchased tickets through an affiliate website and I informed her that we only have the Orchestra seating that she selected for the Friday night show and not the Saturday show that she said she selected I told her it would be impossible for me to sell her Saturday tickets, because we did not have any in our inventory I told her that I was willing to work with her on issuing a partial refund, because she selected the incorrect date I tried to explain to the customer we were going to be charged fees through the affiliate network that sent us the ticket request I would need to absorb the fees incurred by her mistake in selecting the incorrect date She demanded a full refund I told her that I could not offer a refund because she selected the incorrect show date The customer said that she would not talk to us and she was going to have Citibank talk to us Customer because very rude and hung up on the call As a merchant, I absorbed the fees associated with the customers web order I paid $for the customers cancelled order I issued a refund to the credit card on file for the purchase In response to the comment “They also told me that the tickets were going to have to be picked up by some guy and that when I got to the Pantages, I would have to call him and he would then give me the ticketsIt seems very sketchy and highly unprofessional“ --The customer purchased tickets the same day as the event If she purchased the tickets in advance, the tickets would have been sent directly to her via FedEx We send our representative to the venue to meet our customers personally to hand off the tickets on the night of the show There is nothing sketchy about offering personal customer service to deliver to tickets direct to the customer We try to offer a convenient pick up for customers at the venue, so they don’t need to pick up tickets at a 3rd party off-site location Our office is located in North Orange County Customers can pick up tickets from our office, however the night of the show, picking up your tickets at the venue is more convenient Below are the Policies that the customer agreed to upon check out: GeneralGold Coast Tickets & Events ("SITE") acts as an intermediary between buyers and ticket sellers ("TICKET SELLERS") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and TICKET SELLERSAll sales are finalAs tickets sold through SITE are often obtained through the secondary market and prices are determined by the individual TICKET SELLER, the prices for tickets may be above or below face valueTickets sold through SITE are from a third party; therefore, the buyer's name will not be printed on the ticketsPlease note that the name on the tickets does not affect the buyer's ability to access the event.The following are the rules ("TERMS") that govern use of the Gold Coast Tickets & Events Web Site by the user of the SITE ("USER")By using or visiting the SITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the SITESITE reserves the right to change these TERMS at any time, effective immediately upon posting on the SITEIf USER violates these TERMS Gold Coast Tickets & Events may terminate USER'S access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket order, and/or take appropriate legal action against USER.Above Face ValueTickets sold through SITE are often obtained through secondary market TICKET SELLERS and are being resold, in many cases, above the price or "face value" listed on the ticketAll ticket prices include additional service charges and handling fees as defined on each orderSITE and TICKET SELLERS are not directly affiliated with any performer, sports team, or venue; and SITE does not act as a primary sale box office, unless otherwise statedBy agreeing to these TERMS, USER agrees that the purchase price for tickets on USER'S order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.OrdersOrders placed through SITE will be fulfilled by one of SITE'S network of participating TICKET SELLERSContact information for the TICKET SELLER who will fulfill USER'S order (hereinafter known as "FULFILLER") will be provided to USER upon completion of the purchase processIf this information is lost, USER may contact [email protected] to retrieve information about the order All sales are finalSince tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellationsIf an event is postponed or rescheduled, tickets will be honored for the rescheduled dateNew tickets will not need to be issuedIf an event is cancelled without a rescheduled date, USER will need to contact FULFILLER for a refundFULFILLER may require USER to return the supplied tickets at USER'S expense before receiving any refund USER is entitled to due to cancellationSITE is not responsible for providing or securing this refund for USERAny shipping and handling charges are not refundableRefunds will be processed in the same currency as the original orderConversion charges, including though not exhaustive of the ones issued by USER'S bank, if any, are not covered by SITE or FULFILLERNeither SITE nor FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed ticketsWhen USER receives tickets, USER should keep them in a safe placePlease note that direct sunlight or heat may damage tickets.PricingAll prices are in United States Dollars (USD) unless otherwise specifically statedSITE cannot confirm the price of an item until after an order is completed by USERDespite SITE'S best efforts, a small number of the items listed on the SITE may be priced incorrectlyIf FULFILLER discovers an item's correct price is higher than the stated price, FULFILLER will either complete the order at the original price, contact USER to inform USER of different price with an option to purchase, or cancel USER'S order and notify USER of such cancellation.Schedule of Fees and ChargesThe price charged to USER'S credit card beyond the price of the individual tickets may include the following fees and charges: Service Fee: Cost per ticket associated with SITE operation, customer service center operation, and other costs associated with the fulfillment of USER'S ticket request Delivery: Costs associated with the Delivery Method chosen by USER and the SITE'S arrangement of USER'S ticket delivery by FULFILLERThe total price stated is the entire amount charged to USER, including each ticket's price as set by FULFILLER, Service Fee, and Delivery.TaxesPrices stated on the SITE do not include any state or other local taxes that may apply to USER'S orderTICKET SELLERS may collect sales tax as is appropriate for their localityIf taxes are applicable to USER'S order they will be added to USER'S order as a separate charge in addition to the total.Credit Card ChargesUSER'S credit card will be charged by FULFILLER and not SITEIf USER has any questions about charges on USER'S credit card statement, USER should contact SITE at [email protected] or direct USER'S question to FULFILLERFULFILLER may charge or authorize USER'S credit card in advance of confirming ticket availabilityIf tickets are ultimately found to be unavailable, USER'S credit card will not be charged or USER will receive a full refund for the charged amount.Payment by Debit CardIn some cases, FULFILLER may attempt to authorize a debit card multiple times, creating several holds on USER'S accountThis often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when USER'S information is incorrectly provided or mistyped initially Though FULFILLER will only clear USER'S transaction once, the hold(s) will temporarily lower USER'S available balanceAny hold(s) may take up to several days to clear.Disputed ChargesUSER is responsible for any and all legal fees incurred by USER, FULFILLER, and/or SITE associated with USER'S disputed charges and chargebacks for purchases made on SITEIn no event will SITE or FULFILLER be responsible for such legal fees.Event ListingsSITE does not guarantee the accuracy of event information on SITE including but not limited to event name, event location or venue, event start time, or event date.Ticket Holder Behavior PolicyThe USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behaviorShould the USER be ejected from the event for failure to abide by the venue's rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejectionUSER shall not be entitled to a refund due to ejection from the event for failure to abide by the venue's rules and policiesFurther, should the ejection result in the loss of the TICKET SELLER's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.Ticket AvailabilitySITE cannot guarantee ticket availability until USER is in possession of USER'S ticketsGenerally, all ticket listings on SITE are a unique set of tickets from an individual TICKET SELLERSome ticket listings on SITE may only be representations of available tickets and not actual seat locations or currently available ticketsOccasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is receivedIf equivalent or better seat locations are available at the same price, TICKET SELLER will fill the order with the alternative seat locationsIf no alternates are available, either USER'S credit card will not be charged at all or the entire amount charged will be refunded, and USER will be notified that the ticket request has been rejectedFraudulent UseIn order to protect USER from fraud, USER may be required to provide additional proof of identify on any orderProof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.ShippingAll orders are shipped to USER using the delivery method chosen for the orderMost orders are shipped the same business day in which they are receivedOrders placed after business hours may be shipped on the next business dayShipments may require direct signature at the point of deliveryDelayed ShipmentTickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas events ticketsWhile most tickets are delivered within three business days via the delivery method chosen, this does not imply a guaranteed delivery dateIn these situations tickets may be marked with an estimated ship dateUSER will be provided with account access information that will allow USER to view the status of USER'S order and tracking information, if available, after purchaseIn the case where tracking information is not available USER may contact a representative of FULFILLER for shipment information or an estimated delivery dateTickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediatelyUSER should check the order notes for the estimated delivery date.International ShippingIf USER is located outside of the United States, USER must choose an international delivery optionIf a domestic shipping option is chosen for an order to be shipped outside the United States, the shipping cost will be adjusted by FULFILLER after the order is placed to use the international rate.Delivery VerificationIf USER specifies a shipping address that does not allow for Delivery Verification, such as a Post Office Box, USER may be required to pay an additional fee to cover the additional risks associated with this type of orderIf such a shipping address is used, FULFILLER will, at FULFILLER'S discretion, either contact USER about the additional fee prior to shipping or cancel USER'S order and notify USER of such cancellation.E-Ticket Instant DownloadElectronic tickets or "e-tickets" marked as "Instant" may not be available for immediate download in all circumstancesDue to potential fraud concerns, some "Instant" e-ticket purchases may be downgraded to regular e-ticket download to allow for additional processingIn such cases, USER will receive notification with USER'S receipt explaining that USER'S order has been downgraded to regular e-ticket download.E-Ticket DownloadElectronic tickets or "e-tickets" may not be available for immediate downloadAfter placing an order, USER will receive an email with instructions on how to download the tickets; therefore, it is important that USER provides accurate email address information during the order processThe USER will be required to enter order specific credentials to gain access to the tickets, and USER must have access to a printer from which to print the ticketsUSER is responsible for contacting Customer Support should USER not receive the email instructions, be unable to download the tickets, or be unable to print the ticketsNeither SITE nor FULFILLER will issue refunds for USER'S failure to provide a correct email address or failure to print the tickets.Will-Call OptionUSER must pick up the tickets at the box office of the venue approximately one hour before the scheduled start of the event USER will need to bring a government-issued ID in order to claim the tickets Should USER encounter a problem at the box office, USER must contact FULFILLER for assistance.Permitted UseUSER agrees that USER is only authorized to visit, view, and to retain a copy of pages of this SITE for USER'S own personal use, and that USER shall not duplicate, download, publish, modify, or otherwise distribute the material on this SITE for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER'S personal use, unless otherwise specifically authorized by SITE to do soUSER may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may USER use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from SITEUSER may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive natureThe content and software on this SITE is the property of SITE and/or its suppliers and is protected by U.Sand international copyright laws.LinksThe SITE may automatically produce search results that reference or link to third-party sites throughout the World Wide WebSITE has no control over these sites or the content within themSITE cannot guarantee, represent, or warrant that the content contained in the sites is accurate, legal, and/or inoffensiveSITE does not endorse the content of any third-party site, nor does SITE warrant that these sites will not contain viruses or otherwise impact USER'S computer systemsBy using the SITE to search for or link to another site, USER agrees and understands that USER may not make any claim against SITE for any damages or losses, whatsoever, resulting from use of the SITE to obtain search results or to link to another siteIf USER experiences a problem with a link from the SITE, please notify SITE at [email protected] and SITE will investigate USER'S claim and take any actions deemed appropriate at SITE'S sole discretion.Violation of the TermsSITE, in its sole discretion, and without prior notice, may terminate USER'S access to SITE, cancel USER'S ticket order, or exercise any other remedy available to itUSER agrees that monetary damages may not provide a sufficient remedy to SITE for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violationsSITE may release USER information by operation of law, if the information is necessary to address an unlawful or harmful activity against SITESITE is not required to provide any refund to USER if USER is terminated as a user of SITE.Intellectual Property InformationFor purposes of these TERMS, CONTENT is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on the siteThis includes, but is in no way limited to, message boards, chat, and other original contentBy accepting these TERMS, USER acknowledges and agrees that all CONTENT presented to USER on this site is protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws, and is the sole property of SITE and/or its affiliatesUSER is only permitted to use CONTENT as expressly authorized by SITE or the specific CONTENT providerExcept for a single copy made for personal use only, USER may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from SITE or the specific CONTENT provider, and USER is solely responsible for obtaining permission before reusing any copyrighted material that is available on this siteAny unauthorized use of CONTENT may violate copyright, trademark, and other applicable laws and could result in criminal or civil penaltiesNeither SITE nor its affiliates warrant or represent that USER'S use of materials displayed on, or obtained through, this site will not infringe the rights of third partiesAll other trademarks or service marks are property of their respective ownersNothing in these TERMS grants USER any right to use any trademark, service mark, logo, and/or the name of SITE or its affiliates SITE reserves the right to terminate the privileges of any user who uses SITE to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense, or fair use exemption to do soAfter proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the USER that they have used SITE as an instrument of unlawful infringement, SITE will terminate the infringing USER'S rights to use and/or access to SITESITE may, also, in its sole discretion, decide to terminate USER's rights to use or access to the SITE prior to that time if SITE believes that the alleged infringement has occurred.DisclaimersSITE MAKES NO ASSURANCES THAT SITE WILL BE ERROR-FREE, UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF SITE OR ANY SITE CONTENT, SEARCH, OR LINK THEREINTHE SITE AND SITE CONTENT ARE DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASISSITE MAKES NO ASSURANCES THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURESSITE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSESITE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF SITE, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS, OR LOSS OF PROFITS, OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON SITE, IN CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF SITE AND/OR SITE SERVICESITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES, ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON SITE.Limitation on LiabilityUSER acknowledges that SITE is a venue allowing people to buy and sell tickets to concert, sporting and entertainment eventsThe listings of ticket inventory on SITE are provided by a third party ("PROVIDER")Neither SITE nor PROVIDER is involved in the actual transaction between buyers and sellersWhile SITE and PROVIDER may help facilitate the resolution of disputes, neither SITE nor PROVIDER has control over the content of the tickets listed on SITE, the truth or accuracy of such listings, the ability of the FULFILLER to sell tickets, or that USER and FULFILLER will actually complete a transactionRegardless of this provision, if either SITE or PROVIDER is found to be liable, SITE or PROVIDER'S liability to USER or any third party is limited to the greater of (a) any amounts due under SITE's limited guarantee when applicable, (b) the amount of fees in dispute not to exceed the total fees of the transaction, or (c) $ Except in jurisdictions where such provisions are restricted, in no event will SITE or PROVIDER be liable to USER for any indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits, even if SITE or PROVIDER have been advised of the possibility of such damages USER further agrees that the maximum available remedy on any successful claim is the greater of the choices listed in the paragraph above.IndemnityUSER agrees to indemnify and hold SITE, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of USER'S use of SITE, including also USER'S use of SITE to provide a link to another site or to upload content or other information to SITE.Governing LawUSER agrees that any controversy or claim arising out of or relating to the use of SITE will be governed by the laws of the State of Connecticut without regard to its conflict of law provisionsUSER agrees to personal jurisdiction by venue in the state and federal courts of the State of Connecticut, Hartford County.Arbitration and Dispute ResolutionAny controversy or claim arising out of or relating to the use of SITE, or any alleged breach of these policies, shall be resolved through binding arbitration in the jurisdiction of SITE'S headquarters, Hartford County, Connecticut, and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of ProtectionSITE will pay all filing, administration, and arbitrator fees for any arbitration initiated in accordance with the notice requirements above for claims for $10,or lessIf, however, the arbitrator finds that either the substance of USER'S claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by applicable American Arbitration Association RulesIn such case, USER agrees to reimburse SITE for all monies previously disbursed by SITE that are otherwise USER'S obligation to pay under the American Arbitration Association RulesIn addition, if USER initiates an arbitration in which USER seeks more than $10,in damages, the payment of these fees will be governed by the American Arbitration Association RulesSITE and USER agree that the arbitration will be conducted solely on the basis of documents submitted to the arbitrator or through a telephonic hearingSITE and USER shall both participate in the selection of an arbitratorAny award issued through arbitration is enforceable in any court of competent jurisdiction IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY SITE IN WRITING WITHIN DAYS OF THE DATE THAT USER PLACES AN ORDER ON SITEUSER'S WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER'S NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE DISPUTES WITH SITE THROUGH ARBITRATIONWRITTEN NOTIFICATION SHOULD BE MAILED TO SITE'S ADDRESS Any arbitration or trial by a judge of any claim will take place on an individual basis without resort to any form of class or representative action ("Class Action Waiver")Regardless of anything else in this Arbitration Provision, the validity and effect of the Class Action Waiver may be determined only by a court and not by an arbitratorUSER and SITE acknowledge that the Class Action Waiver is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate claimsIf the Class Action Waiver is limited, voided or found unenforceable, then the parties' agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the Class Action WaiverUSER AND SITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED All claims brought by USER against SITE must be resolved in accordance with this Arbitration and Dispute Resolution SectionAll claims filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filedShould USER improperly file a claim, SITE may recover attorneys' fees and costs up to US$1,from USER, provided that SITE has notified USER in writing of the improperly filed claim, and USER fails to promptly withdraw the claim after USER receives notice of improper filing from SITE.Force MajeureSITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire; earthquake; flood; substantial snowstorm; epidemic; accident; explosion; casualty; strike; lockout; labor controversy; riot; civil disturbance; act of public enemy; cyber-terrorism; embargo; war; act of God; or any municipal, county, state, or national ordinance or law; or any executive, administrative, or judicial order (which order is not the result of any act or omission which would constitute a default hereunder); or any failure or delay of any transportation, power, or communications system; or any other or similar cause not under SITE'S control (hereinafter all of the foregoing is collectively referred to as FORCE MAJEURE)Notwithstanding the foregoing, SITE shall be permitted to terminate this Agreement with or without notice to USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE.RegistrationCertain areas of SITE are provided solely to registered USERS of SITEAny USER registering for such access agrees to provide true and accurate information during the registration processSITE reserves the right to terminate the access of USER should SITE know, or have reasonable grounds to suspect that USER has entered or misleading information during the registration processALL REGISTERED USERS MUST BE OVER EIGHTEEN (18) YEARS OF AGEChildren under the age of eighteen (18) shall not be permitted to registerSITE reserves the right to require valid credit card information as proof of legal ageSITE maintains a strict online Privacy Policy and will not sell or provide USER credit card information to third parties.USER AccountUSER may be asked to select a username and password as part of the registration processAll USER account pages are protected with Secure Socket Layer (SSL) encryptionUSER is fully responsible for maintaining the confidentiality of USER'S username and passwordUSER agrees to immediately notify SITE at [email protected] should USER know, or have reasonable grounds to suspect, that the username or password have been compromisedSITE shall not be responsible for USER'S failure to abide by this paragraphSITE may, in its sole discretion, terminate the USER'S account for any reasonUnder no circumstances shall SITE be liable to any user or third party for termination of USER'S account.Third Party AdvertisersSITE may allow third-party advertisers to advertise on SITESITE undertakes no responsibility for USER'S dealings with, including any on-line or other purchases from, any third-party advertisers SITE shall not be responsible for any loss or damage incurred by USER in its dealings with third-party advertisers.Privacy PolicyUSER can browse SITE without revealing USER'S personal information, but in order to take advantage of most of the SITE'S services, USER must give personal informationBy providing personal information, USER expressly consents to the collection, use, disclosure and retention of USER'S personal information as described in this Privacy Policy This privacy policy, herein referred to as the Privacy Policy, covers SITE and PROVIDER'S treatment of personal or personally identifiable information, herein referred to as Personal Information, that may be collected when USER is on the SITE and when USER uses SITE servicesThis Privacy Policy does not apply to the practices of companies or individuals that SITE does not own or exercise supervisory control over, or to third party advertisers on SITE This Privacy Policy discloses the privacy practices for http://goldcoast-events.com It applies solely to information collected by this websiteThis Privacy Policy will notify USER of the following: What personally identifiable information is collected from USER through the Web site, how it is used, and with whom it may be shared What choices are available to USER regarding the use of USER data The security procedures in place to protect the misuse of USER information How USER can correct any inaccuracies in the information Information Collection, Use, and SharingPROVIDER and FULFILLER are the sole users of the information collected on this SITEPROVIDER only has access to or collects information that USER voluntarily gives via email or other direct contact from USER, such as requesting or purchasing tickets from a FULFILLERPROVIDER, along with FULFILLER, will use USER's personal information for transactional purposes, including those related to customer service for the transactionPROVIDER may also use USER'S personal information to provide marketing services on behalf of SITE as well as share USER'S personal information with affiliated entities of PROVIDER to provide joint content and services and to market the products and services of such entitiesPROVIDER may sell USER'S personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services PROVIDER will use USER information to respond to USER regarding the reason USER contacted SITEPROVIDER will not share USER information with any third party outside of PROVIDER's organizations, other than as necessary to fulfill USER request, e.gto ship an order, or, in some instances, to partner with another company to provide certain content, programs and services such as those disclosed in the previous paragraphIn those cases, PROVIDER will require third party agents to maintain the confidentiality of the dataIn those situations, when USER provides personal information, it may be sent directly to the partner company or PROVIDER may share the information with the partner companyUnless USER requests otherwise, PROVIDER may contact USER in the future to tell USER about specials, new products or services, or changes to this privacy policyNeither SITE nor PROVIDER are responsible for the policies or offerings of any third party, and USER is urged to review third party's policies and terms and conditions, as they may vary SITE and PROVIDER will respond to a verified law enforcement or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, or identity theftIn such events, SITE and PROVIDER will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, and credit card informationSITE and PROVIDER may also provide such information to merchant processors or other online ticket exchanges for the sole purpose of investigating fraudulent activitiesSITE and PROVIDER reserve the right to report to law enforcement agencies any activities that they believe, in good faith, to be unlawfulIn the case of identity theft, USER may authorize a law enforcement officer to request the records from SITE and PROVIDER or USER may request that SITE and PROVIDER send any records directly to a law enforcement officer.USER Access to and Control Over InformationUSER can do the following, at any time, by contacting PROVIDER via the email address or phone number given on the website: Opt out of any future marketing or advertising contact from SITE or PROVIDER; See what data is on file about USER, if any; Change or correct any data on file about USER; Have deleted any data on file about USER; and Express any concern USER has about use of USER dataTo stop receiving promotional or marketing emails or to opt-out of having USER'S information sent to third parties for marketing purposes, USER can follow the instructions in any promotional email USER receives from SITEEven if USER opts out of receiving promotional or marketing emails, USER will still be contacted with transactional messages.Third Party Advertising Privacy PolicyPlease note that third party vendors, including but not limited to Google, show advertisements for SITE on the internetThird party vendors, including but not limited to Google, use cookies to serve advertisements based on USER's prior visits to SITETo opt out of Google's use of cookies, USER can visit the Google advertising opt-out page available on Google's website at www.google.com/privacy/ads/SITE may share, sell, or rent USER information collected voluntarily from USER on the SITE with third party vendors, including but not limited to Google.SecurityPROVIDER takes precautions to protect USER information When USER submits sensitive information via SITE, USER information is protected both online and offline Whenever sensitive information (such as credit card data) is collected, that information is encrypted and transmitted in a secure wayUSER can verify this by looking for a closed lock icon at the bottom of USER web browser, or looking for "https" at the beginning of the address of the web pagePROVIDER is committed to not re-identifying sensitive information collected by SITE While encryption is used to protect sensitive information transmitted online, PROVIDER also protects USER information offlineOnly employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable informationThe computers and servers on which personally identifiable information is stored are kept in a secure environment If USER feels that PROVIDER is not abiding by this Privacy Policy, USER should contact SITE immediately via telephone at ###-###-#### or via email at [email protected] Infringement NotificationShould USER wish to file a copyright infringement notification with Gold Coast Tickets & Events, USER will need to send a written or electronic communication that includes all of the following, as based on Section 512(c)(3) of the Digital Millennium Copyright Act (DMCA): A physical or electronic signature of a person authorized to act on behalf of the owner of the material that has allegedly been infringed Identification of the material that is claimed to be infringing or to be the subject of infringing activity *Please provide the URL(s) in the body of the email or letter, as this will help SITE to identify the potentially infringing material Contact information of the complainant A statement that the complainant has a good faith belief that use of the material in the manner complained of is a copyright violation A statement that the information in the notification is accurate, and under penalty of perjury, that the complainant is authorized to act on behalf of the owner of material that has allegedly been infringed Written or electronic notice of copyright infringement should be mailed, faxed, or emailed to SITE'S designated agent at: Copyright Complaints Gold Coast Tickets & Events E, Imperial Hwy Suite South Windsor, CT Fax: ###-###-#### Email: [email protected] Please note the following: Under Section 512(f) of the DMCA, any person who knowingly misrepresents that material or activity is infringing may be subject to liability for damages.Service and Advertising EmailsSITE may send USER several service-related emails to the email address given when placing an orderThese may include a confirmation email with details of USER'S order, a pre-event email reminder about the event to be attended, and a post-event email gathering feedback on the USER'S experienceWhen USER places an order, SITE may also add USER to the weekly mailing list to be informed of upcoming eventsUSER can opt out of these emails at any time by clicking the unsubscribe link in the email itself, or by notifying [email protected] reserves the right to amend this policy at any time These policies were last amended on November 4,

The credit for your transaction posted the same day as the sale date Depending on your bank/credit card company - refunds can take from 3-business days to post to your account Our merchant services company has indicated a refund has been issued

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have received an invoice from them where they are cancelling the invoice in full for this purchase.  The credit card transaction is still pending with Citibank.  I spoke to Citibank and was told that the transaction is still pending and if they do not receive a confirmation from the business in 30 days, they will cancel the transaction.   I have already explained my position with this company.  I placed an order for a Saturday ticket, got a confirmation for Friday.  I called them within seconds of receipt, they refused to make any changes.  They seem to be a questionable business.  It seems, from my conversation, that I was not even on their site.  That the tickets may or may not show up since I am relying on an individual showing up there and meeting me to give me the ticket.  Even without the problem of wrong tickets, I found this situation to be sketchy.  And the comment of my being rude, it was the other way around.]
Regards,
[redacted]

I informed the customer
that All Sales Are Final and there are no refunds, exchanges or cancellations
on event ticket sales.  When purchasing tickets online, you must agree to
the Terms & Conditions...

listed on the policy page before checking out.
  She said that she didn't read the policies.     The customer
purchased tickets through an affiliate website and I informed her that we only
have the Orchestra seating that she selected for the Friday night show and not
the Saturday show that she said she selected.  I told her it would be
impossible for me to sell her Saturday tickets, because we did not have any in
our inventory.  I told her that I was willing to work with her on issuing
a partial refund, because she selected the incorrect date.   I tried to
explain to the customer we were going to be charged fees through the affiliate
network that sent us the ticket request.   I would need to absorb the fees
incurred by her mistake in selecting the incorrect date.    She
demanded a full refund.  I told her that I could not offer a refund
because she selected the incorrect show date.  The customer said that she
would not talk to us and she was going to have Citibank talk to us.  
Customer because very rude and hung up on the call.
 
As a merchant, I
absorbed the fees associated with the customers web order.  I paid $51.73 for the customers cancelled
order.   I issued a refund to the credit card on file
for the purchase.
 
In response to the
comment “They also told me that the tickets were going to have to be picked
up by some guy and that when I got to the Pantages, I would have to call him
and he would then give me the tickets. It seems very sketchy and highly
unprofessional. “   --The customer purchased tickets the same
day as the event.  If she purchased the
tickets in advance,  the tickets would
have been sent directly to her via FedEx. 
We send our representative to the venue to meet our customers personally
to hand off the tickets on the night of the show.  There is nothing sketchy about offering
personal customer service to deliver to tickets direct to the customer.  We try to offer a convenient pick up for
customers at the venue, so they don’t need to pick up tickets at a 3rd
party off-site location.  Our office is
located in North Orange County. 
Customers can pick up tickets from our office, however the night of the
show, picking up your tickets at the venue is more convenient. 
 
Below are the Policies
that the customer agreed to upon check out:
 
General. Gold
Coast Tickets & Events ("SITE") acts as an intermediary between
buyers and ticket sellers ("TICKET SELLERS") to facilitate the
purchase and sale of event tickets, and as such is not directly involved in the
actual ticket sale transaction between the buyers and TICKET SELLERS. All sales
are final. As tickets sold through SITE are often obtained through the
secondary market and prices are determined by the individual TICKET SELLER, the
prices for tickets may be above or below face value. Tickets sold through SITE
are from a third party; therefore, the buyer's name will not be printed on the
tickets. Please note that the name on the tickets does not affect the buyer's
ability to access the event.The following are the rules ("TERMS")
that govern use of the Gold Coast Tickets & Events Web Site by the user of
the SITE ("USER"). By using or visiting the SITE, USER expressly
agrees to be bound by these TERMS and to follow these TERMS and all applicable
laws and regulations governing the SITE. SITE reserves the right to change
these TERMS at any time, effective immediately upon posting on the SITE. If
USER violates these TERMS Gold Coast Tickets & Events may terminate USER'S
access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket
order, and/or take appropriate legal action against USER.Above Face Value. Tickets sold through SITE are often obtained
through secondary market TICKET SELLERS and are being resold, in many cases,
above the price or "face value" listed on the ticket. All ticket
prices include additional service charges and handling fees as defined on each
order. SITE and TICKET SELLERS are not directly affiliated with any performer,
sports team, or venue; and SITE does not act as a primary sale box office,
unless otherwise stated. By agreeing to these TERMS, USER agrees that the
purchase price for tickets on USER'S order does not reflect the original
purchase price of the ticket and may be either higher or lower than the
original purchase price.Orders. Orders placed through SITE will be fulfilled by one of SITE'S
network of participating TICKET SELLERS. Contact information for the TICKET
SELLER who will fulfill USER'S order (hereinafter known as
"FULFILLER") will be provided to USER upon completion of the purchase
process. If this information is lost, USER may contact
[email protected] to retrieve information about the order.
All sales are final. Since
tickets are a one-of-a-kind item and not replaceable, there are no refunds,
exchanges, or cancellations. If an event is postponed or rescheduled, tickets
will be honored for the rescheduled date. New tickets will not need to be
issued. If an event is cancelled without a rescheduled date, USER will need to
contact FULFILLER for a refund. FULFILLER may require USER to return the
supplied tickets at USER'S expense before receiving any refund USER is entitled
to due to cancellation. SITE is not responsible for providing or securing this
refund for USER. Any shipping and handling charges are not refundable. Refunds
will be processed in the same currency as the original order. Conversion
charges, including though not exhaustive of the ones issued by USER'S bank, if
any, are not covered by SITE or FULFILLER. Neither SITE nor FULFILLER will
issue exchanges or refunds after a purchase has been made or for lost, stolen,
damaged or destroyed tickets. When USER receives tickets, USER should keep them
in a safe place. Please note that direct sunlight or heat may damage tickets.Pricing. All prices are in United States Dollars (USD) unless
otherwise specifically stated. SITE cannot confirm the price of an item until
after an order is completed by USER. Despite SITE'S best efforts, a small
number of the items listed on the SITE may be priced incorrectly. If FULFILLER
discovers an item's correct price is higher than the stated price, FULFILLER
will either complete the order at the original price, contact USER to inform
USER of different price with an option to purchase, or cancel USER'S order and
notify USER of such cancellation.Schedule of Fees and Charges. The price charged to USER'S credit
card beyond the price of the individual tickets may include the following fees
and charges:
Service Fee: Cost per ticket
associated with SITE operation, customer service center operation, and
other costs associated with the fulfillment of USER'S ticket request.

Delivery: Costs associated
with the Delivery Method chosen by USER and the SITE'S arrangement of
USER'S ticket delivery by FULFILLER.
The total price
stated is the entire amount charged to USER, including each ticket's price as
set by FULFILLER, Service Fee, and Delivery.Taxes. Prices stated on the SITE do not include any state or other
local taxes that may apply to USER'S order. TICKET SELLERS may collect sales
tax as is appropriate for their locality. If taxes are applicable to USER'S
order they will be added to USER'S order as a separate charge in addition to
the total.Credit Card Charges. USER'S credit card will be charged by
FULFILLER and not SITE. If USER has any questions about charges on USER'S
credit card statement, USER should contact SITE at [email protected] or
direct USER'S question to FULFILLER. FULFILLER may charge or authorize USER'S
credit card in advance of confirming ticket availability. If tickets are
ultimately found to be unavailable, USER'S credit card will not be charged or
USER will receive a full refund for the charged amount.Payment by Debit Card. In some cases, FULFILLER may attempt to
authorize a debit card multiple times, creating several holds on USER'S
account. This often happens when a third-party credit card processing company
requires additional security verification such as a CVV, Zip Code, or address,
or when USER'S information is incorrectly provided or mistyped initially.
Though FULFILLER will only clear USER'S transaction once, the hold(s) will
temporarily lower USER'S available balance. Any hold(s) may take up to several
days to clear.Disputed Charges. USER is responsible for any and all legal fees
incurred by USER, FULFILLER, and/or SITE associated with USER'S disputed
charges and chargebacks for purchases made on SITE. In no event will SITE or
FULFILLER be responsible for such legal fees.Event Listings. SITE does not guarantee the accuracy of event
information on SITE including but not limited to event name, event location or
venue, event start time, or event date.Ticket Holder Behavior Policy. The USER agrees to abide by all
rules and policies of the venue where the event is located relating to conduct
and behavior. Should the USER be ejected from the event for failure to abide by
the venue's rules and policies, USER shall be subject to all applicable fines
and legal or other expenses associated with the ejection. USER shall not be
entitled to a refund due to ejection from the event for failure to abide by the
venue's rules and policies. Further, should the ejection result in the loss of
the TICKET SELLER's right to use any other season tickets at that venue, or the
right to purchase other tickets from that venue, USER shall be held liable for
all reasonable costs, expenses, and losses associated with said loss, including
but not limited to all direct, indirect, vicarious, consequential, exemplary,
incidental, special or punitive damages, including lost profits.Ticket Availability. SITE cannot guarantee ticket availability
until USER is in possession of USER'S tickets. Generally, all ticket listings
on SITE are a unique set of tickets from an individual TICKET SELLER. Some
ticket listings on SITE may only be representations of available tickets and
not actual seat locations or currently available tickets. Occasionally tickets
ordered may no longer be available at the price or in the quantity originally
ordered at the time the order is received. If equivalent or better seat
locations are available at the same price, TICKET SELLER will fill the order
with the alternative seat locations. If no alternates are available, either
USER'S credit card will not be charged at all or the entire amount charged will
be refunded, and USER will be notified that the ticket request has been
rejected. Fraudulent Use. In order to protect USER from fraud, USER may be
required to provide additional proof of identify on any order. Proof of
identity may include but is not limited to a signed credit card authorization
and/or photocopies of public documents such as a state driver's license or
federal passport.Shipping. All orders are shipped to USER using the delivery method
chosen for the order. Most orders are shipped the same business day in which
they are received. Orders placed after business hours may be shipped on the
next business day. Shipments may require direct signature at the point of
delivery. Delayed Shipment. Tickets may not always be available for immediate
delivery, particularly in cases when the tickets have been purchased far in
advance of the event in question or for certain events including but not
limited to the following: all off-season orders for professional sporting
leagues, concerts, and Las Vegas events tickets. While most tickets are
delivered within three business days via the delivery method chosen, this does
not imply a guaranteed delivery date. In these situations tickets may be marked
with an estimated ship date. USER will be provided with account access
information that will allow USER to view the status of USER'S order and
tracking information, if available, after purchase. In the case where tracking
information is not available USER may contact a representative of FULFILLER for
shipment information or an estimated delivery date. Tickets will be shipped
when available, and choice of an expedited delivery method does not guarantee
that tickets will be shipped immediately. USER should check the order notes for
the estimated delivery date.International Shipping. If USER is located outside of the United
States, USER must choose an international delivery option. If a domestic shipping
option is chosen for an order to be shipped outside the United States, the
shipping cost will be adjusted by FULFILLER after the order is placed to use
the international rate.Delivery Verification. If USER specifies a shipping address that
does not allow for Delivery Verification, such as a Post Office Box, USER may
be required to pay an additional fee to cover the additional risks associated
with this type of order. If such a shipping address is used, FULFILLER will, at
FULFILLER'S discretion, either contact USER about the additional fee prior to
shipping or cancel USER'S order and notify USER of such cancellation.E-Ticket Instant Download. Electronic tickets or
"e-tickets" marked as "Instant" may not be available for
immediate download in all circumstances. Due to potential fraud concerns, some
"Instant" e-ticket purchases may be downgraded to regular e-ticket
download to allow for additional processing. In such cases, USER will receive
notification with USER'S receipt explaining that USER'S order has been
downgraded to regular e-ticket download.E-Ticket Download. Electronic tickets or "e-tickets" may
not be available for immediate download. After placing an order, USER will
receive an email with instructions on how to download the tickets; therefore,
it is important that USER provides accurate email address information during
the order process. The USER will be required to enter order specific
credentials to gain access to the tickets, and USER must have access to a
printer from which to print the tickets. USER is responsible for contacting
Customer Support should USER not receive the email instructions, be unable to
download the tickets, or be unable to print the tickets. Neither SITE nor
FULFILLER will issue refunds for USER'S failure to provide a correct email
address or failure to print the tickets.Will-Call Option. USER must pick up the tickets at the box office
of the venue approximately one hour before the scheduled start of the event.
USER will need to bring a government-issued ID in order to claim the tickets.
Should USER encounter a problem at the box office, USER must contact FULFILLER
for assistance.Permitted Use. USER agrees that USER is only authorized to visit,
view, and to retain a copy of pages of this SITE for USER'S own personal use,
and that USER shall not duplicate, download, publish, modify, or otherwise
distribute the material on this SITE for any purpose other than to review event
and promotional information, for personal use, or to purchase tickets or
merchandise for USER'S personal use, unless otherwise specifically authorized
by SITE to do so. USER may not use any robot, spider, scraper, offline reader,
site search/retrieval application or other manual or automatic device, tool, or
process to retrieve or in any way reproduce, circumvent, or interfere with the
Site or its contents, nor may USER use any automated software or computer
system to search for, reserve, buy, or otherwise obtain tickets from SITE. USER
may not submit any software or other materials that contain any viruses, worms,
Trojan horses, defects, date bombs, time bombs, or other items of a destructive
nature. The content and software on this SITE is the property of SITE and/or
its suppliers and is protected by U.S. and international copyright laws.Links. The SITE may automatically produce search results that
reference or link to third-party sites throughout the World Wide Web. SITE has
no control over these sites or the content within them. SITE cannot guarantee,
represent, or warrant that the content contained in the sites is accurate,
legal, and/or inoffensive. SITE does not endorse the content of any third-party
site, nor does SITE warrant that these sites will not contain viruses or
otherwise impact USER'S computer systems. By using the SITE to search for or
link to another site, USER agrees and understands that USER may not make any
claim against SITE for any damages or losses, whatsoever, resulting from use of
the SITE to obtain search results or to link to another site. If USER
experiences a problem with a link from the SITE, please notify SITE at
[email protected] and SITE will investigate USER'S claim and take any
actions deemed appropriate at SITE'S sole discretion.Violation of the Terms. SITE, in its sole discretion, and without
prior notice, may terminate USER'S access to SITE, cancel USER'S ticket order, or
exercise any other remedy available to it. USER agrees that monetary damages
may not provide a sufficient remedy to SITE for violations of these terms and
conditions and USER consents to injunctive or other equitable relief for such
violations. SITE may release USER information by operation of law, if the
information is necessary to address an unlawful or harmful activity against
SITE. SITE is not required to provide any refund to USER if USER is terminated
as a user of SITE.Intellectual Property Information. For purposes of these TERMS,
CONTENT is defined as any information, communications, software, photos, video,
graphics, music, sounds, and other material and services that can be viewed by
users on the site. This includes, but is in no way limited to, message boards,
chat, and other original content. By accepting these TERMS, USER acknowledges
and agrees that all CONTENT presented to USER on this site is protected by
copyrights, trademarks, service marks, patents, or other proprietary rights and
laws, and is the sole property of SITE and/or its affiliates. USER is only
permitted to use CONTENT as expressly authorized by SITE or the specific
CONTENT provider. Except for a single copy made for personal use only, USER may
not copy, reproduce, modify, republish, upload, post, transmit, or distribute
any documents or information from this site in any form or by any means without
prior written permission from SITE or the specific CONTENT provider, and USER
is solely responsible for obtaining permission before reusing any copyrighted
material that is available on this site. Any unauthorized use of CONTENT may
violate copyright, trademark, and other applicable laws and could result in
criminal or civil penalties. Neither SITE nor its affiliates warrant or represent
that USER'S use of materials displayed on, or obtained through, this site will
not infringe the rights of third parties. All other trademarks or service marks
are property of their respective owners. Nothing in these TERMS grants USER any
right to use any trademark, service mark, logo, and/or the name of SITE or its
affiliates.
SITE reserves the right to terminate the privileges of any user who uses SITE
to unlawfully transmit or receive copyrighted material without a license or
express consent, valid defense, or fair use exemption to do so. After proper
notification by the copyright holder or its agent to us, and confirmation
through court order or admission by the USER that they have used SITE as an
instrument of unlawful infringement, SITE will terminate the infringing USER'S
rights to use and/or access to SITE. SITE may, also, in its sole discretion,
decide to terminate USER's rights to use or access to the SITE prior to that
time if SITE believes that the alleged infringement has occurred.Disclaimers. SITE MAKES NO ASSURANCES THAT SITE WILL BE ERROR-FREE,
UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF SITE OR ANY SITE
CONTENT, SEARCH, OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN
"AS-IS" AND "AS-AVAILABLE" BASIS. SITE MAKES NO ASSURANCES
THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR
CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS
OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF
ANY KIND ARISING FROM THE USE OF SITE, INCLUDING WITHOUT LIMITATION, DIRECT,
INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS, OR LOSS
OF PROFITS, OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT,
BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF
ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON SITE, IN
CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF SITE
AND/OR SITE SERVICE. SITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES,
ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR
OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON SITE.Limitation on Liability. USER acknowledges that SITE is a venue
allowing people to buy and sell tickets to concert, sporting and entertainment
events. The listings of ticket inventory on SITE are provided by a third party
("PROVIDER"). Neither SITE nor PROVIDER is involved in the actual
transaction between buyers and sellers. While SITE and PROVIDER may help
facilitate the resolution of disputes, neither SITE nor PROVIDER has control
over the content of the tickets listed on SITE, the truth or accuracy of such
listings, the ability of the FULFILLER to sell tickets, or that USER and
FULFILLER will actually complete a transaction. Regardless of this provision,
if either SITE or PROVIDER is found to be liable, SITE or PROVIDER'S liability
to USER or any third party is limited to the greater of (a) any amounts due
under SITE's limited guarantee when applicable, (b) the amount of fees in
dispute not to exceed the total fees of the transaction, or (c) $100.
Except in jurisdictions where such provisions are restricted, in no event will
SITE or PROVIDER be liable to USER for any indirect, vicarious, consequential,
exemplary, incidental, special or punitive damages, including lost profits,
even if SITE or PROVIDER have been advised of the possibility of such damages.
USER further agrees that the maximum available remedy on any successful claim
is the greater of the choices listed in the paragraph above.Indemnity. USER agrees to indemnify and hold SITE, its
subsidiaries, affiliates, officers, agents, and other partners and employees,
harmless from any loss, liability, claim or demand, including reasonable
attorneys' fees, made by any third party due to or arising out of USER'S use of
SITE, including also USER'S use of SITE to provide a link to another site or to
upload content or other information to SITE.Governing Law. USER agrees that any controversy or claim arising
out of or relating to the use of SITE will be governed by the laws of the State
of Connecticut without regard to its conflict of law provisions. USER agrees to
personal jurisdiction by venue in the state and federal courts of the State of
Connecticut, Hartford County.Arbitration and Dispute Resolution. Any controversy or claim
arising out of or relating to the use of SITE, or any alleged breach of these
policies, shall be resolved through binding arbitration in the jurisdiction of
SITE'S headquarters, Hartford County, Connecticut, and administered by the
American Arbitration Association in accordance with its Commercial Arbitration
Rules including the Optional Rules for Emergency Measures of Protection. SITE
will pay all filing, administration, and arbitrator fees for any arbitration
initiated in accordance with the notice requirements above for claims for
$10,000 or less. If, however, the arbitrator finds that either the substance of
USER'S claim or the relief sought in the Demand is frivolous or brought for an
improper purpose (as measured by the standards set forth in Federal Rule of
Civil Procedure 11(b)), then the payment of all such fees will be governed by
applicable American Arbitration Association Rules. In such case, USER agrees to
reimburse SITE for all monies previously disbursed by SITE that are otherwise
USER'S obligation to pay under the American Arbitration Association Rules. In
addition, if USER initiates an arbitration in which USER seeks more than
$10,000 in damages, the payment of these fees will be governed by the American
Arbitration Association Rules. SITE and USER agree that the arbitration will be
conducted solely on the basis of documents submitted to the arbitrator or
through a telephonic hearing. SITE and USER shall both participate in the
selection of an arbitrator. Any award issued through arbitration is enforceable
in any court of competent jurisdiction.
IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST
NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON
SITE. USER'S WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER'S NAME, ADDRESS AND
ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE
DISPUTES WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED
TO SITE'S ADDRESS.
Any arbitration or trial by a judge of any claim will take place on an
individual basis without resort to any form of class or representative action
("Class Action Waiver"). Regardless of anything else in this
Arbitration Provision, the validity and effect of the Class Action Waiver may
be determined only by a court and not by an arbitrator. USER and SITE
acknowledge that the Class Action Waiver is material and essential to the
arbitration of any disputes between the parties and is non-severable from the
agreement to arbitrate claims. If the Class Action Waiver is limited, voided or
found unenforceable, then the parties' agreement to arbitrate shall be null and
void with respect to such proceeding, subject to the right to appeal the
limitation or invalidation of the Class Action Waiver. USER AND SITE
ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE
ARBITRATED.
All claims brought by USER against SITE must be resolved in accordance with
this Arbitration and Dispute Resolution Section. All claims filed or brought
contrary to this Arbitration and Dispute Resolution Section shall be considered
improperly filed. Should USER improperly file a claim, SITE may recover
attorneys' fees and costs up to US$1,000 from USER, provided that SITE has
notified USER in writing of the improperly filed claim, and USER fails to
promptly withdraw the claim after USER receives notice of improper filing from
SITE.Force Majeure. SITE shall not be deemed in default or otherwise
liable under these rules and policies due to its inability to perform its
obligations by reason of any fire; earthquake; flood; substantial snowstorm;
epidemic; accident; explosion; casualty; strike; lockout; labor controversy;
riot; civil disturbance; act of public enemy; cyber-terrorism; embargo; war;
act of God; or any municipal, county, state, or national ordinance or law; or
any executive, administrative, or judicial order (which order is not the result
of any act or omission which would constitute a default hereunder); or any
failure or delay of any transportation, power, or communications system; or any
other or similar cause not under SITE'S control (hereinafter all of the
foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the
foregoing, SITE shall be permitted to terminate this Agreement with or without
notice to USER in the event that USER is prevented from performing hereunder
due to FORCE MAJEURE.Registration. Certain areas of SITE are provided solely to
registered USERS of SITE. Any USER registering for such access agrees to
provide true and accurate information during the registration process. SITE
reserves the right to terminate the access of USER should SITE know, or have
reasonable grounds to suspect that USER has entered false or misleading
information during the registration process. ALL REGISTERED USERS MUST BE OVER
EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not
be permitted to register. SITE reserves the right to require valid credit card
information as proof of legal age. SITE maintains a strict online Privacy
Policy and will not sell or provide USER credit card information to third
parties.USER Account. USER may be asked to select a username and password
as part of the registration process. All USER account pages are protected with
Secure Socket Layer (SSL) encryption. USER is fully responsible for maintaining
the confidentiality of USER'S username and password. USER agrees to immediately
notify SITE at [email protected] should USER know, or have reasonable
grounds to suspect, that the username or password have been compromised. SITE
shall not be responsible for USER'S failure to abide by this paragraph. SITE
may, in its sole discretion, terminate the USER'S account for any reason. Under
no circumstances shall SITE be liable to any user or third party for
termination of USER'S account.Third Party Advertisers. SITE may allow third-party advertisers to
advertise on SITE. SITE undertakes no responsibility for USER'S dealings with,
including any on-line or other purchases from, any third-party advertisers.
SITE shall not be responsible for any loss or damage incurred by USER in its
dealings with third-party advertisers.Privacy Policy. USER can browse SITE without revealing USER'S
personal information, but in order to take advantage of most of the SITE'S
services, USER must give personal information. By providing personal
information, USER expressly consents to the collection, use, disclosure and
retention of USER'S personal information as described in this Privacy Policy.
This privacy policy, herein referred to as the Privacy Policy, covers SITE and
PROVIDER'S treatment of personal or personally identifiable information, herein
referred to as Personal Information, that may be collected when USER is on the
SITE and when USER uses SITE services. This Privacy Policy does not apply to
the practices of companies or individuals that SITE does not own or exercise
supervisory control over, or to third party advertisers on SITE.
This Privacy Policy discloses the privacy practices for http://goldcoast-events.com.
It applies solely to information collected by this website. This Privacy Policy
will notify USER of the following:
1.    
What personally identifiable information is collected from USER
through the Web site, how it is used, and with whom it may be shared
2.    
What choices are available to USER regarding the use of USER data
3.    
The security procedures in place to protect the misuse of USER
information
4.    
How USER can correct any inaccuracies in the information
Information Collection, Use, and Sharing. PROVIDER and FULFILLER
are the sole users of the information collected on this SITE. PROVIDER only has
access to or collects information that USER voluntarily gives via email or
other direct contact from USER, such as requesting or purchasing tickets from a
FULFILLER. PROVIDER, along with FULFILLER, will use USER's personal information
for transactional purposes, including those related to customer service for the
transaction. PROVIDER may also use USER'S personal information to provide
marketing services on behalf of SITE as well as share USER'S personal
information with affiliated entities of PROVIDER to provide joint content and
services and to market the products and services of such entities. PROVIDER may
sell USER'S personal information to non-financial organizations, such as
companies engaged in direct marketing and the selling of consumer products and
services.
PROVIDER will use USER information to respond to USER regarding the reason USER
contacted SITE. PROVIDER will not share USER information with any third party
outside of PROVIDER's organizations, other than as necessary to fulfill USER
request, e.g. to ship an order, or, in some instances, to partner with another
company to provide certain content, programs and services such as those
disclosed in the previous paragraph. In those cases, PROVIDER will require
third party agents to maintain the confidentiality of the data. In those
situations, when USER provides personal information, it may be sent directly to
the partner company or PROVIDER may share the information with the partner
company. Unless USER requests otherwise, PROVIDER may contact USER in the
future to tell USER about specials, new products or services, or changes to
this privacy policy. Neither SITE nor PROVIDER are responsible for the policies
or offerings of any third party, and USER is urged to review third party's
policies and terms and conditions, as they may vary.
SITE and PROVIDER will respond to a verified law enforcement or other
governmental department request or subpoena relating to a criminal
investigation, alleged illegal activity, or identity theft. In such events,
SITE and PROVIDER will disclose information relevant to the investigation such
as name, city, state, zip code, telephone number, email address, fraud
complaints, and credit card information. SITE and PROVIDER may also provide
such information to merchant processors or other online ticket exchanges for
the sole purpose of investigating fraudulent activities. SITE and PROVIDER
reserve the right to report to law enforcement agencies any activities that
they believe, in good faith, to be unlawful. In the case of identity theft,
USER may authorize a law enforcement officer to request the records from SITE
and PROVIDER or USER may request that SITE and PROVIDER send any records directly
to a law enforcement officer.USER Access to and Control Over Information. USER can do the
following, at any time, by contacting PROVIDER via the email address or phone
number given on the website:
Opt out of any future
marketing or advertising contact from SITE or PROVIDER;
See what data is on
file about USER, if any;
Change or correct any
data on file about USER;
Have deleted any data
on file about USER; and
Express any concern
USER has about use of USER data.
To stop receiving promotional or
marketing emails or to opt-out of having USER'S information sent to third
parties for marketing purposes, USER can follow the instructions in any
promotional email USER receives from SITE. Even if USER opts out of receiving
promotional or marketing emails, USER will still be contacted with
transactional messages.Third Party Advertising Privacy Policy. Please note that third
party vendors, including but not limited to Google, show advertisements for
SITE on the internet. Third party vendors, including but not limited to Google,
use cookies to serve advertisements based on USER's prior visits to SITE. To
opt out of Google's use of cookies, USER can visit the Google advertising
opt-out page available on Google's website at www.google.com/privacy/ads/. SITE
may share, sell, or rent USER information collected voluntarily from USER on
the SITE with third party vendors, including but not limited to Google.Security. PROVIDER takes precautions to protect USER information.
When USER submits sensitive information via SITE, USER information is protected
both online and offline.
Whenever sensitive information (such as credit card data) is collected, that
information is encrypted and transmitted in a secure way. USER can verify this
by looking for a closed lock icon at the bottom of USER web browser, or looking
for "https" at the beginning of the address of the web page. PROVIDER
is committed to not re-identifying sensitive information collected by SITE.
While encryption is used to protect sensitive information transmitted online,
PROVIDER also protects USER information offline. Only employees who need the
information to perform a specific job (for example, billing or customer
service) are granted access to personally identifiable information. The
computers and servers on which personally identifiable information is stored
are kept in a secure environment.
If USER feels that PROVIDER is not abiding by this Privacy Policy, USER should
contact SITE immediately via telephone at ###-###-#### or via email at
[email protected] Infringement Notification. Should USER wish to file a
copyright infringement notification with Gold Coast Tickets & Events, USER
will need to send a written or electronic communication that includes all of
the following, as based on Section 512(c)(3) of the Digital Millennium
Copyright Act (DMCA):
1.    
A physical or electronic signature of a person authorized to act
on behalf of the owner of the material that has allegedly been infringed
2.    
Identification of the material that is claimed to be infringing or
to be the subject of infringing activity *Please provide the URL(s) in the body
of the email or letter, as this will help SITE to identify the potentially
infringing material
3.    
Contact information of the complainant
4.    
A statement that the complainant has a good faith belief that use
of the material in the manner complained of is a copyright violation
5.    
A statement that the information in the notification is accurate,
and under penalty of perjury, that the complainant is authorized to act on
behalf of the owner of material that has allegedly been infringed
Written or electronic notice of
copyright infringement should be mailed, faxed, or emailed to SITE'S designated
agent at:
Copyright Complaints
Gold Coast Tickets & Events
223 E, Imperial Hwy Suite 165
South Windsor, CT 06074
Fax: ###-###-####
Email: [email protected]
Please note the following:
Under Section 512(f) of the DMCA, any person who knowingly misrepresents that
material or activity is infringing may be subject to liability for damages.Service and Advertising Emails. SITE may send USER several
service-related emails to the email address given when placing an order. These
may include a confirmation email with details of USER'S order, a pre-event
email reminder about the event to be attended, and a post-event email gathering
feedback on the USER'S experience. When USER places an order, SITE may also add
USER to the weekly mailing list to be informed of upcoming events. USER can opt
out of these emails at any time by clicking the unsubscribe link in the email
itself, or by notifying [email protected]. SITE reserves the right to amend this policy at any
time.
These policies were last amended on November 4, 2013.

Review: I placed an order online through their website for the Book of Mormom theatre tickets for Saturday night, March 8 at 8 pm. I received a confirmation from them for Friday night, March 7th. I called them in less than 10 minutes after placing the order to inform them that my order was incorrect. They told me they could not change it but would have a supervisor contact me. The supervisor called me 20 minutes later and I explained the situation telling her that I was ordering tickets for Saturday night. She told me that I was out of luck and that the tickets ordered online is not even their website and they could not refund or exchange the tickets for the appropriate venue. Then, she told me that she would be stuck with the tickets and she was not willing to do this. She became very, very rude and I ended the call since there was no way she was going to work with me.Desired Settlement: At this point, I would just like a 100% refund on this matter. I have no interest in doing business with this company. They also told me that the tickets were going to have to be picked up by some guy and that when I got to the Pantages, I would have to call him and he would then give me the tickets. It seems very sketchy and highly unprofessional. I am also contacting Citibank to dispute the charge. Please get back to me and let me know what you can do to help.Thanks,[redacted]

Business

Response:

I informed the customer

that All Sales Are Final and there are no refunds, exchanges or cancellations

on event ticket sales. When purchasing tickets online, you must agree to

the Terms & Conditions listed on the policy page before checking out.

She said that she didn't read the policies. The customer

purchased tickets through an affiliate website and I informed her that we only

have the Orchestra seating that she selected for the Friday night show and not

the Saturday show that she said she selected. I told her it would be

impossible for me to sell her Saturday tickets, because we did not have any in

our inventory. I told her that I was willing to work with her on issuing

a partial refund, because she selected the incorrect date. I tried to

explain to the customer we were going to be charged fees through the affiliate

network that sent us the ticket request. I would need to absorb the fees

incurred by her mistake in selecting the incorrect date. She

demanded a full refund. I told her that I could not offer a refund

because she selected the incorrect show date. The customer said that she

would not talk to us and she was going to have Citibank talk to us.

Customer because very rude and hung up on the call.

As a merchant, I

absorbed the fees associated with the customers web order. I paid $51.73 for the customers cancelled

order. I issued a refund to the credit card on file

for the purchase.

In response to the

comment “They also told me that the tickets were going to have to be picked

up by some guy and that when I got to the Pantages, I would have to call him

and he would then give me the tickets. It seems very sketchy and highly

unprofessional. “ --The customer purchased tickets the same

day as the event. If she purchased the

tickets in advance, the tickets would

have been sent directly to her via FedEx.

We send our representative to the venue to meet our customers personally

to hand off the tickets on the night of the show. There is nothing sketchy about offering

personal customer service to deliver to tickets direct to the customer. We try to offer a convenient pick up for

customers at the venue, so they don’t need to pick up tickets at a 3rd

party off-site location. Our office is

located in North Orange County.

Customers can pick up tickets from our office, however the night of the

show, picking up your tickets at the venue is more convenient.

Below are the Policies

that the customer agreed to upon check out:

General. Gold

Coast Tickets & Events ("SITE") acts as an intermediary between

buyers and ticket sellers ("TICKET SELLERS") to facilitate the

purchase and sale of event tickets, and as such is not directly involved in the

actual ticket sale transaction between the buyers and TICKET SELLERS. All sales

are final. As tickets sold through SITE are often obtained through the

secondary market and prices are determined by the individual TICKET SELLER, the

prices for tickets may be above or below face value. Tickets sold through SITE

are from a third party; therefore, the buyer's name will not be printed on the

tickets. Please note that the name on the tickets does not affect the buyer's

ability to access the event.

The following are the rules ("TERMS")

that govern use of the Gold Coast Tickets & Events Web Site by the user of

the SITE ("USER"). By using or visiting the SITE, USER expressly

agrees to be bound by these TERMS and to follow these TERMS and all applicable

laws and regulations governing the SITE. SITE reserves the right to change

these TERMS at any time, effective immediately upon posting on the SITE. If

USER violates these TERMS Gold Coast Tickets & Events may terminate USER'S

access to the SITE, bar USER from future use of the SITE, cancel USER'S ticket

order, and/or take appropriate legal action against USER.

Above Face Value. Tickets sold through SITE are often obtained

through secondary market TICKET SELLERS and are being resold, in many cases,

above the price or "face value" listed on the ticket. All ticket

prices include additional service charges and handling fees as defined on each

order. SITE and TICKET SELLERS are not directly affiliated with any performer,

sports team, or venue; and SITE does not act as a primary sale box office,

unless otherwise stated. By agreeing to these TERMS, USER agrees that the

purchase price for tickets on USER'S order does not reflect the original

purchase price of the ticket and may be either higher or lower than the

original purchase price.

Orders. Orders placed through SITE will be fulfilled by one of SITE'S

network of participating TICKET SELLERS. Contact information for the TICKET

SELLER who will fulfill USER'S order (hereinafter known as

"FULFILLER") will be provided to USER upon completion of the purchase

process. If this information is lost, USER may contact

[email protected] to retrieve information about the order.

All sales are final. Since

tickets are a one-of-a-kind item and not replaceable, there are no refunds,

exchanges, or cancellations. If an event is postponed or rescheduled, tickets

will be honored for the rescheduled date. New tickets will not need to be

issued. If an event is cancelled without a rescheduled date, USER will need to

contact FULFILLER for a refund. FULFILLER may require USER to return the

supplied tickets at USER'S expense before receiving any refund USER is entitled

to due to cancellation. SITE is not responsible for providing or securing this

refund for USER. Any shipping and handling charges are not refundable. Refunds

will be processed in the same currency as the original order. Conversion

charges, including though not exhaustive of the ones issued by USER'S bank, if

any, are not covered by SITE or FULFILLER. Neither SITE nor FULFILLER will

issue exchanges or refunds after a purchase has been made or for lost, stolen,

damaged or destroyed tickets. When USER receives tickets, USER should keep them

in a safe place. Please note that direct sunlight or heat may damage tickets.

Pricing. All prices are in United States Dollars (USD) unless

otherwise specifically stated. SITE cannot confirm the price of an item until

after an order is completed by USER. Despite SITE'S best efforts, a small

number of the items listed on the SITE may be priced incorrectly. If FULFILLER

discovers an item's correct price is higher than the stated price, FULFILLER

will either complete the order at the original price, contact USER to inform

USER of different price with an option to purchase, or cancel USER'S order and

notify USER of such cancellation.

Schedule of Fees and Charges. The price charged to USER'S credit

card beyond the price of the individual tickets may include the following fees

and charges:

Service Fee: Cost per ticket

associated with SITE operation, customer service center operation, and

other costs associated with the fulfillment of USER'S ticket request.

Delivery: Costs associated

with the Delivery Method chosen by USER and the SITE'S arrangement of

USER'S ticket delivery by FULFILLER.

The total price

stated is the entire amount charged to USER, including each ticket's price as

set by FULFILLER, Service Fee, and Delivery.

Taxes. Prices stated on the SITE do not include any state or other

local taxes that may apply to USER'S order. TICKET SELLERS may collect sales

tax as is appropriate for their locality. If taxes are applicable to USER'S

order they will be added to USER'S order as a separate charge in addition to

the total.

Credit Card Charges. USER'S credit card will be charged by

FULFILLER and not SITE. If USER has any questions about charges on USER'S

credit card statement, USER should contact SITE at [email protected] or

direct USER'S question to FULFILLER. FULFILLER may charge or authorize USER'S

credit card in advance of confirming ticket availability. If tickets are

ultimately found to be unavailable, USER'S credit card will not be charged or

USER will receive a full refund for the charged amount.

Payment by Debit Card. In some cases, FULFILLER may attempt to

authorize a debit card multiple times, creating several holds on USER'S

account. This often happens when a third-party credit card processing company

requires additional security verification such as a CVV, Zip Code, or address,

or when USER'S information is incorrectly provided or mistyped initially.

Though FULFILLER will only clear USER'S transaction once, the hold(s) will

temporarily lower USER'S available balance. Any hold(s) may take up to several

days to clear.

Disputed Charges. USER is responsible for any and all legal fees

incurred by USER, FULFILLER, and/or SITE associated with USER'S disputed

charges and chargebacks for purchases made on SITE. In no event will SITE or

FULFILLER be responsible for such legal fees.

Event Listings. SITE does not guarantee the accuracy of event

information on SITE including but not limited to event name, event location or

venue, event start time, or event date.

Ticket Holder Behavior Policy. The USER agrees to abide by all

rules and policies of the venue where the event is located relating to conduct

and behavior. Should the USER be ejected from the event for failure to abide by

the venue's rules and policies, USER shall be subject to all applicable fines

and legal or other expenses associated with the ejection. USER shall not be

entitled to a refund due to ejection from the event for failure to abide by the

venue's rules and policies. Further, should the ejection result in the loss of

the TICKET SELLER's right to use any other season tickets at that venue, or the

right to purchase other tickets from that venue, USER shall be held liable for

all reasonable costs, expenses, and losses associated with said loss, including

but not limited to all direct, indirect, vicarious, consequential, exemplary,

incidental, special or punitive damages, including lost profits.

Ticket Availability. SITE cannot guarantee ticket availability

until USER is in possession of USER'S tickets. Generally, all ticket listings

on SITE are a unique set of tickets from an individual TICKET SELLER. Some

ticket listings on SITE may only be representations of available tickets and

not actual seat locations or currently available tickets. Occasionally tickets

ordered may no longer be available at the price or in the quantity originally

ordered at the time the order is received. If equivalent or better seat

locations are available at the same price, TICKET SELLER will fill the order

with the alternative seat locations. If no alternates are available, either

USER'S credit card will not be charged at all or the entire amount charged will

be refunded, and USER will be notified that the ticket request has been

rejected.

Fraudulent Use. In order to protect USER from fraud, USER may be

required to provide additional proof of identify on any order. Proof of

identity may include but is not limited to a signed credit card authorization

and/or photocopies of public documents such as a state driver's license or

federal passport.

Shipping. All orders are shipped to USER using the delivery method

chosen for the order. Most orders are shipped the same business day in which

they are received. Orders placed after business hours may be shipped on the

next business day. Shipments may require direct signature at the point of

delivery.

Delayed Shipment. Tickets may not always be available for immediate

delivery, particularly in cases when the tickets have been purchased far in

advance of the event in question or for certain events including but not

limited to the following: all off-season orders for professional sporting

leagues, concerts, and Las Vegas events tickets. While most tickets are

delivered within three business days via the delivery method chosen, this does

not imply a guaranteed delivery date. In these situations tickets may be marked

with an estimated ship date. USER will be provided with account access

information that will allow USER to view the status of USER'S order and

tracking information, if available, after purchase. In the case where tracking

information is not available USER may contact a representative of FULFILLER for

shipment information or an estimated delivery date. Tickets will be shipped

when available, and choice of an expedited delivery method does not guarantee

that tickets will be shipped immediately. USER should check the order notes for

the estimated delivery date.

International Shipping. If USER is located outside of the United

States, USER must choose an international delivery option. If a domestic shipping

option is chosen for an order to be shipped outside the United States, the

shipping cost will be adjusted by FULFILLER after the order is placed to use

the international rate.

Delivery Verification. If USER specifies a shipping address that

does not allow for Delivery Verification, such as a Post Office Box, USER may

be required to pay an additional fee to cover the additional risks associated

with this type of order. If such a shipping address is used, FULFILLER will, at

FULFILLER'S discretion, either contact USER about the additional fee prior to

shipping or cancel USER'S order and notify USER of such cancellation.

E-Ticket Instant Download. Electronic tickets or

"e-tickets" marked as "Instant" may not be available for

immediate download in all circumstances. Due to potential fraud concerns, some

"Instant" e-ticket purchases may be downgraded to regular e-ticket

download to allow for additional processing. In such cases, USER will receive

notification with USER'S receipt explaining that USER'S order has been

downgraded to regular e-ticket download.

E-Ticket Download. Electronic tickets or "e-tickets" may

not be available for immediate download. After placing an order, USER will

receive an email with instructions on how to download the tickets; therefore,

it is important that USER provides accurate email address information during

the order process. The USER will be required to enter order specific

credentials to gain access to the tickets, and USER must have access to a

printer from which to print the tickets. USER is responsible for contacting

Customer Support should USER not receive the email instructions, be unable to

download the tickets, or be unable to print the tickets. Neither SITE nor

FULFILLER will issue refunds for USER'S failure to provide a correct email

address or failure to print the tickets.

Will-Call Option. USER must pick up the tickets at the box office

of the venue approximately one hour before the scheduled start of the event.

USER will need to bring a government-issued ID in order to claim the tickets.

Should USER encounter a problem at the box office, USER must contact FULFILLER

for assistance.

Permitted Use. USER agrees that USER is only authorized to visit,

view, and to retain a copy of pages of this SITE for USER'S own personal use,

and that USER shall not duplicate, download, publish, modify, or otherwise

distribute the material on this SITE for any purpose other than to review event

and promotional information, for personal use, or to purchase tickets or

merchandise for USER'S personal use, unless otherwise specifically authorized

by SITE to do so. USER may not use any robot, spider, scraper, offline reader,

site search/retrieval application or other manual or automatic device, tool, or

process to retrieve or in any way reproduce, circumvent, or interfere with the

Site or its contents, nor may USER use any automated software or computer

system to search for, reserve, buy, or otherwise obtain tickets from SITE. USER

may not submit any software or other materials that contain any viruses, worms,

Trojan horses, defects, date bombs, time bombs, or other items of a destructive

nature. The content and software on this SITE is the property of SITE and/or

its suppliers and is protected by U.S. and international copyright laws.

Links. The SITE may automatically produce search results that

reference or link to third-party sites throughout the World Wide Web. SITE has

no control over these sites or the content within them. SITE cannot guarantee,

represent, or warrant that the content contained in the sites is accurate,

legal, and/or inoffensive. SITE does not endorse the content of any third-party

site, nor does SITE warrant that these sites will not contain viruses or

otherwise impact USER'S computer systems. By using the SITE to search for or

link to another site, USER agrees and understands that USER may not make any

claim against SITE for any damages or losses, whatsoever, resulting from use of

the SITE to obtain search results or to link to another site. If USER

experiences a problem with a link from the SITE, please notify SITE at

[email protected] and SITE will investigate USER'S claim and take any

actions deemed appropriate at SITE'S sole discretion.

Violation of the Terms. SITE, in its sole discretion, and without

prior notice, may terminate USER'S access to SITE, cancel USER'S ticket order, or

exercise any other remedy available to it. USER agrees that monetary damages

may not provide a sufficient remedy to SITE for violations of these terms and

conditions and USER consents to injunctive or other equitable relief for such

violations. SITE may release USER information by operation of law, if the

information is necessary to address an unlawful or harmful activity against

SITE. SITE is not required to provide any refund to USER if USER is terminated

as a user of SITE.

Intellectual Property Information. For purposes of these TERMS,

CONTENT is defined as any information, communications, software, photos, video,

graphics, music, sounds, and other material and services that can be viewed by

users on the site. This includes, but is in no way limited to, message boards,

chat, and other original content. By accepting these TERMS, USER acknowledges

and agrees that all CONTENT presented to USER on this site is protected by

copyrights, trademarks, service marks, patents, or other proprietary rights and

laws, and is the sole property of SITE and/or its affiliates. USER is only

permitted to use CONTENT as expressly authorized by SITE or the specific

CONTENT provider. Except for a single copy made for personal use only, USER may

not copy, reproduce, modify, republish, upload, post, transmit, or distribute

any documents or information from this site in any form or by any means without

prior written permission from SITE or the specific CONTENT provider, and USER

is solely responsible for obtaining permission before reusing any copyrighted

material that is available on this site. Any unauthorized use of CONTENT may

violate copyright, trademark, and other applicable laws and could result in

criminal or civil penalties. Neither SITE nor its affiliates warrant or represent

that USER'S use of materials displayed on, or obtained through, this site will

not infringe the rights of third parties. All other trademarks or service marks

are property of their respective owners. Nothing in these TERMS grants USER any

right to use any trademark, service mark, logo, and/or the name of SITE or its

affiliates.

SITE reserves the right to terminate the privileges of any user who uses SITE

to unlawfully transmit or receive copyrighted material without a license or

express consent, valid defense, or fair use exemption to do so. After proper

notification by the copyright holder or its agent to us, and confirmation

through court order or admission by the USER that they have used SITE as an

instrument of unlawful infringement, SITE will terminate the infringing USER'S

rights to use and/or access to SITE. SITE may, also, in its sole discretion,

decide to terminate USER's rights to use or access to the SITE prior to that

time if SITE believes that the alleged infringement has occurred.

Disclaimers. SITE MAKES NO ASSURANCES THAT SITE WILL BE ERROR-FREE,

UNINTERRUPTED, OR PROVIDE SPECIFIC RESULTS FROM USE OF SITE OR ANY SITE

CONTENT, SEARCH, OR LINK THEREIN. THE SITE AND SITE CONTENT ARE DELIVERED ON AN

"AS-IS" AND "AS-AVAILABLE" BASIS. SITE MAKES NO ASSURANCES

THAT FILES USER ACCESSES OR DOWNLOADS FROM THE SITE WILL BE FREE OF VIRUSES OR

CONTAMINATION OR DESTRUCTIVE FEATURES. SITE DISCLAIMS ALL WARRANTIES, EXPRESS

OR IMPLIED, INCLUDING ALSO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. SITE WILL NOT BE LIABLE FOR ANY DAMAGES OF

ANY KIND ARISING FROM THE USE OF SITE, INCLUDING WITHOUT LIMITATION, DIRECT,

INDIRECT, VICARIOUS, INCIDENTAL, SPECIAL, PUNITIVE, LOSS OF BUSINESS, OR LOSS

OF PROFITS, OR CONSEQUENTIAL DAMAGES, WHETHER BASED UPON BREACH OF CONTRACT,

BREACH OF WARRANTY, TORT, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE, EVEN IF

ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

SITE DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF

ANY THIRD PARTY USERS, SITE USERS, ADVERTISERS AND/OR SPONSORS ON SITE, IN

CONNECTION WITH THE SITE SERVICE OR OTHERWISE RELATED TO USER USE OF SITE

AND/OR SITE SERVICE. SITE IS NOT RESPONSIBLE FOR THE PRODUCTS, SERVICES,

ACTIONS OR FAILURE TO ACT OF ANY TICKET BROKER, VENUE, PERFORMER, PROMOTER OR

OTHER THIRD PARTY IN CONNECTION WITH OR REFERENCED ON SITE.

Limitation on Liability. USER acknowledges that SITE is a venue

allowing people to buy and sell tickets to concert, sporting and entertainment

events. The listings of ticket inventory on SITE are provided by a third party

("PROVIDER"). Neither SITE nor PROVIDER is involved in the actual

transaction between buyers and sellers. While SITE and PROVIDER may help

facilitate the resolution of disputes, neither SITE nor PROVIDER has control

over the content of the tickets listed on SITE, the truth or accuracy of such

listings, the ability of the FULFILLER to sell tickets, or that USER and

FULFILLER will actually complete a transaction. Regardless of this provision,

if either SITE or PROVIDER is found to be liable, SITE or PROVIDER'S liability

to USER or any third party is limited to the greater of (a) any amounts due

under SITE's limited guarantee when applicable, (b) the amount of fees in

dispute not to exceed the total fees of the transaction, or (c) $100.

Except in jurisdictions where such provisions are restricted, in no event will

SITE or PROVIDER be liable to USER for any indirect, vicarious, consequential,

exemplary, incidental, special or punitive damages, including lost profits,

even if SITE or PROVIDER have been advised of the possibility of such damages.

USER further agrees that the maximum available remedy on any successful claim

is the greater of the choices listed in the paragraph above.

Indemnity. USER agrees to indemnify and hold SITE, its

subsidiaries, affiliates, officers, agents, and other partners and employees,

harmless from any loss, liability, claim or demand, including reasonable

attorneys' fees, made by any third party due to or arising out of USER'S use of

SITE, including also USER'S use of SITE to provide a link to another site or to

upload content or other information to SITE.

Governing Law. USER agrees that any controversy or claim arising

out of or relating to the use of SITE will be governed by the laws of the State

of Connecticut without regard to its conflict of law provisions. USER agrees to

personal jurisdiction by venue in the state and federal courts of the State of

Connecticut, Hartford County.

Arbitration and Dispute Resolution. Any controversy or claim

arising out of or relating to the use of SITE, or any alleged breach of these

policies, shall be resolved through binding arbitration in the jurisdiction of

SITE'S headquarters, Hartford County, Connecticut, and administered by the

American Arbitration Association in accordance with its Commercial Arbitration

Rules including the Optional Rules for Emergency Measures of Protection. SITE

will pay all filing, administration, and arbitrator fees for any arbitration

initiated in accordance with the notice requirements above for claims for

$10,000 or less. If, however, the arbitrator finds that either the substance of

USER'S claim or the relief sought in the Demand is frivolous or brought for an

improper purpose (as measured by the standards set forth in Federal Rule of

Civil Procedure 11(b)), then the payment of all such fees will be governed by

applicable American Arbitration Association Rules. In such case, USER agrees to

reimburse SITE for all monies previously disbursed by SITE that are otherwise

USER'S obligation to pay under the American Arbitration Association Rules. In

addition, if USER initiates an arbitration in which USER seeks more than

$10,000 in damages, the payment of these fees will be governed by the American

Arbitration Association Rules. SITE and USER agree that the arbitration will be

conducted solely on the basis of documents submitted to the arbitrator or

through a telephonic hearing. SITE and USER shall both participate in the

selection of an arbitrator. Any award issued through arbitration is enforceable

in any court of competent jurisdiction.

IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST

NOTIFY SITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON

SITE. USER'S WRITTEN NOTIFICATION TO SITE MUST INCLUDE USER'S NAME, ADDRESS AND

ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE

DISPUTES WITH SITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED

TO SITE'S ADDRESS.

Any arbitration or trial by a judge of any claim will take place on an

individual basis without resort to any form of class or representative action

("Class Action Waiver"). Regardless of anything else in this

Arbitration Provision, the validity and effect of the Class Action Waiver may

be determined only by a court and not by an arbitrator. USER and SITE

acknowledge that the Class Action Waiver is material and essential to the

arbitration of any disputes between the parties and is non-severable from the

agreement to arbitrate claims. If the Class Action Waiver is limited, voided or

found unenforceable, then the parties' agreement to arbitrate shall be null and

void with respect to such proceeding, subject to the right to appeal the

limitation or invalidation of the Class Action Waiver. USER AND SITE

ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE

ARBITRATED.

All claims brought by USER against SITE must be resolved in accordance with

this Arbitration and Dispute Resolution Section. All claims filed or brought

contrary to this Arbitration and Dispute Resolution Section shall be considered

improperly filed. Should USER improperly file a claim, SITE may recover

attorneys' fees and costs up to US$1,000 from USER, provided that SITE has

notified USER in writing of the improperly filed claim, and USER fails to

promptly withdraw the claim after USER receives notice of improper filing from

SITE.

Force Majeure. SITE shall not be deemed in default or otherwise

liable under these rules and policies due to its inability to perform its

obligations by reason of any fire; earthquake; flood; substantial snowstorm;

epidemic; accident; explosion; casualty; strike; lockout; labor controversy;

riot; civil disturbance; act of public enemy; cyber-terrorism; embargo; war;

act of God; or any municipal, county, state, or national ordinance or law; or

any executive, administrative, or judicial order (which order is not the result

of any act or omission which would constitute a default hereunder); or any

failure or delay of any transportation, power, or communications system; or any

other or similar cause not under SITE'S control (hereinafter all of the

foregoing is collectively referred to as FORCE MAJEURE). Notwithstanding the

foregoing, SITE shall be permitted to terminate this Agreement with or without

notice to USER in the event that USER is prevented from performing hereunder

due to FORCE MAJEURE.

Registration. Certain areas of SITE are provided solely to

registered USERS of SITE. Any USER registering for such access agrees to

provide true and accurate information during the registration process. SITE

reserves the right to terminate the access of USER should SITE know, or have

reasonable grounds to suspect that USER has entered false or misleading

information during the registration process. ALL REGISTERED USERS MUST BE OVER

EIGHTEEN (18) YEARS OF AGE. Children under the age of eighteen (18) shall not

be permitted to register. SITE reserves the right to require valid credit card

information as proof of legal age. SITE maintains a strict online Privacy

Policy and will not sell or provide USER credit card information to third

parties.

USER Account. USER may be asked to select a username and password

as part of the registration process. All USER account pages are protected with

Secure Socket Layer (SSL) encryption. USER is fully responsible for maintaining

the confidentiality of USER'S username and password. USER agrees to immediately

notify SITE at [email protected] should USER know, or have reasonable

grounds to suspect, that the username or password have been compromised. SITE

shall not be responsible for USER'S failure to abide by this paragraph. SITE

may, in its sole discretion, terminate the USER'S account for any reason. Under

no circumstances shall SITE be liable to any user or third party for

termination of USER'S account.

Third Party Advertisers. SITE may allow third-party advertisers to

advertise on SITE. SITE undertakes no responsibility for USER'S dealings with,

including any on-line or other purchases from, any third-party advertisers.

SITE shall not be responsible for any loss or damage incurred by USER in its

dealings with third-party advertisers.

Privacy Policy. USER can browse SITE without revealing USER'S

personal information, but in order to take advantage of most of the SITE'S

services, USER must give personal information. By providing personal

information, USER expressly consents to the collection, use, disclosure and

retention of USER'S personal information as described in this Privacy Policy.

This privacy policy, herein referred to as the Privacy Policy, covers SITE and

PROVIDER'S treatment of personal or personally identifiable information, herein

referred to as Personal Information, that may be collected when USER is on the

SITE and when USER uses SITE services. This Privacy Policy does not apply to

the practices of companies or individuals that SITE does not own or exercise

supervisory control over, or to third party advertisers on SITE.

This Privacy Policy discloses the privacy practices for http://goldcoast-events.com.

It applies solely to information collected by this website. This Privacy Policy

will notify USER of the following: