Gold Country R/C

Had Mr [redacted] been at the house he might have a better understanding of the recommendationsHe received a detailed estimate of a rotary cleaning to remove flammable creosote that can only be removed by removing the woodstove insertReplacement of the broken tile on the upstairs fireplace, water proofing the chimney "again" because the warranty had well expired and direct connecting his woodstove insert to the topwe do not compare our inspections with some "reputable local company"There is a standard for this industry, it's referred to as Chimney Safety Institute of America "CSIA certified"Your "reputable local company" is notWith our proper education and training to inspect and repair, you basically hired a handyman to determine the conditions of your systemsIf you find this suitable for your needs that's certainly fine with me but to compare knowledge of chimneys you would be mistakenI offered Mr [redacted] to come to his home and take pictures along with a level inspection free of charge, which he declinedNote this chimney is over 40' and has systemsA refund was already issued for the inspectionsI would recommend you educate your self on fireplaces & woodstovesIf you want to understand that your wood stove insert with NFPA minimum requirement is unsuitable for your story chimney that has an offset that can only be seen with a video if not bypassed with steelIn addition with your stove producing flammable creosote, it must be completely removed to access the creosote for removalJust a couple of many reasons why the recommendations were given for direct connectionYou received a professional opinion of what would be best for your chimney & fireplacesInstead of asking why the recommendations were made, you choose to determine "fact" from your" reputable local company" and start an online campaign to smear my company with years of service, 20,repeat customers and 150,cleaningsOur reputation is well known and establishedWe will maintain our ***% customer satisfaction.Respectively SubmitedJack O [redacted] owner

Had Mr. [redacted] been at the house he might have a better understanding of the recommendations. He received a detailed estimate of a rotary cleaning to remove flammable creosote that can only be removed by removing the woodstove insert. Replacement of the broken tile on the upstairs fireplace, water...

proofing the chimney "again" because the warranty had well expired and direct connecting his woodstove insert to the top. we do not compare our inspections with some "reputable local company". There is a standard for this industry, it's referred to  as Chimney Safety Institute of America "CSIA certified". Your "reputable local company" is not. With our proper education and training to inspect and repair, you basically hired a handyman to determine the conditions of your systems. If you find this suitable for your needs that's certainly fine with me but to compare knowledge of chimneys you would be mistaken. I offered Mr. [redacted] to come to his home and take pictures along with a level 2 inspection free of charge, which he declined. Note this chimney is over 40' and has 2 systems. A refund was already issued for the 2 inspections. I would recommend you educate your self on fireplaces & woodstoves. If you want to understand that your wood stove insert with NFPA 211 minimum requirement is unsuitable for your 3 story chimney that has an offset that can only be seen with a video if not bypassed with steel. In addition with your stove producing flammable creosote, it must be completely removed to access the creosote for removal. Just a couple of many reasons why the recommendations were given for direct connection. You received a professional opinion of what would be best for your chimney & fireplaces. Instead of asking why the recommendations were made, you choose to determine "fact" from your" reputable local company" and start an online campaign to smear my company with 23 years of service, 20,000 repeat customers and 150,000 cleanings. Our reputation is well known and established. We will maintain our [redacted]% customer satisfaction.Respectively SubmitedJack O[redacted]owner