Gold Elements

I was in Costa la Maya .. I was asked to go in to the store and try a free facial. I did so to pass time. I really was not interested in buying anything from them. How’re ever before I could think I was talked into buying $7/8 hundred dollars of facial creams. Supposedly it would last for four months….Right! … it was early afternoon and by the time I’d gotten back on the ship it was fading. There was nothing I could do as the ship was about to sail. I researched the product and two of the five were fake./ Copies. I would like to send these products back as I haven’t opened any of them knowing they don’t work. Please send me the info on how to return. If I don’t get my money back into my discover card I will get in touch with James my attorney. He will be happy to get my money back. I know you have had this happen several times before. So you should be sensitive toward your consumer and return the money.
Jeanette.

I purchased the products in Nassau Bahamas and was told to email my invoice # in order to get instructions on Eneo advanced, 3 different Truffles products. I have sent several emails to Charlie and Ido Mein in that store and still have not received anything from them. I do not know how to use the products...after looking on line I am being told that I am another customer that they have SCAMMED. Can you help me...I just want instructions on how to use the products.

Final Consumer Response / [redacted] (2000, 16, 2015/11/16) */ I am just sending you a note to let you know I finally got a refund from gold elements after trying for over monthsI will never go to their store again nor would I recommend it to anyone

Complaint: [redacted] I am rejecting this response because I do not agree with the response from Gold Elements store that my complaint is just a “buyer’s remorse”The main reason I put in a complaint is because the salespersons had provided me informations regarding their return policy prior to selling me their productsAs I said in the original complaint statement, if the salespersons made it clearly that all products are non refundable, I would never made the purchase on that dayIt doesn’t matter why I decided to return the products whether it was because I found it cheaper to buy on ebay or elsewhereMy point is that I was told by their salespersons/promoter that I was able to return the products if I changed my mindThey did not inform me about buying the products from the store promoter, I must return the products to that specific promoter As you can see in the text messages between myself and the store salesperson, I was instructed to come to the store the following day to do a returnHowever, later on I found out I was not able to return through customer service either because all products are final salesObviously, they misinformed me about their return policy from the get go.I attempted to make the return at the store twice but they refused my returns even though I was told in the text messages and over the phone to come to the store the following day to return the products I showed up at their store after work with the all the products I purchased,including free goods that came with itThey still refused to accept the return anywayIf you read the text carefully, you will notice that Gold Elements’ salespersons had provided me inaccurate information regarding return and exchange policyBy the way, they did not give me two facial spa like they said they did in the response emailI did not receive any facial treatment from themI know there is no way I can get my money backI feel hopelessAll I can say right now is that whatever Gold Elements and their salespersons did to me was wrongI hope they don’t do that to other buyers Regards, [redacted] ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Initial Business Response / [redacted] (1000, 7, 2016/02/10) */ We understand the reasoning to the products not being veganWe at gold elements always make sure customers know our return policy three different waysCustomers are verbally informed, signs by the register and also printed on the receipt policy does not apply to all of our storesWe are more than happy to work with any customer with returns with other alternatives but still stick by our no refund policy Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) My boyfriend was NOT verbally told of the no return policy, otherwise he would not have bought itThere was NO sign at the kiosk, and the receipt was given to him AFTER the purchase, so he didn't know of the no return policy until AFTER he bought it Final Business Response / [redacted] (4000, 12, 2016/02/16) */ We are genuinely sorry to hear that you were disappointed of our serviceWe want to take a moment to address your concerns and review our price communication procedure to assure you that we do our best to advise our customers about the prices of our products Since we understand misunderstandings can happen, we communicate prices in more than one wayIn addition to verbally telling our customers the prices, each product is listed on the receipt with its priceWhen checking out, each customer must approve the total amount and agree to our return policy on the signing screenOnce signed, the detailed receipt is printed for the customer's records and reviewThe signed copy, however, is for the business's records.We are inviting you to contact customer service again to address a meeting with the owner of the store We will be happy to address any questions or concerns you have at our 24/customer service line at (855) [redacted] Sincerely, Gold Elements

This business is absolutely The most unprofessional establishment I've ever seenThey are always shoving their products and customers faces as they walk byToday as I was walking down the street they shoved their face product in my faceI said "no thank you." As I continued on my walk the baldheaded man turned and commented to me,"selfish ***!" I was floored as I walked awayWho says that to anyone especially a potential customerThe people that were walking behind me were shocked as well

Complaint: [redacted] I am rejecting this response because:I never have heard back from the company. I still have all of the products-- unopened. The local store is out of business.I have spent a great deal of time attempting to contact the company to refund their products. They have not returned phone calls or responded to my concerns regarding the allergic reaction I had to their products.There was NO sign at their store saying “No refunds”, nor was I told at the time of purchase that was their policy. When I first contacted the company I was told that they would look into refunding the price due to the allergic reaction I had. Later when I received a call from the person who sold me the products— who was from another country and briefly told me that there were no refunds — cut the conversation short saying his mother was calling promising to call me back which he never did.After reaching the main company, Pamela who seems to handle all calls, I was told that Gold Elements will do refunds BUT NOT at their store where I purchased them. All of this is a bit weird compromised by the fact that I was told they were closing the store. Regards, [redacted]

For all those who have been scammed by this company, I offer you a video to watch. On July 15, 2019, a news reporter in Nashville, TN, provided this story to warn consumers about this unscrupulous company. Perhaps it may some of you get refunds.
https://www.wsmv.com/news/bbb-warns-about-skin-care-store-at-opry-mills/article_...⇄ /> I urge everyone to cite the Consumer Review Fairness Act of 2016 when any store clerk or manager insists that you remove negative reviews. Such a request is illegal.

Horrible company. They stop you as you pass their store and refuse to take no for an answer. They demoed one product on me,which I ended up purchasing , and when I got home realized what I purchased was not the same product. Note: I agreed to the purchase so I could get out of the store. I am out $1500.00. Shame on me. Shame on them. Run don't walk as you pass these stores.

Dear ***,We would like to address your concerns.First, We are sorry to hear about your unpleasant experienceAt Gold Elements, we want each customer to walk away feeling satisfiedThe location you have purchased from has a clear Exchange only policy for days from the date of purchase, as
stated at the bottom of your receipt and on a sign near the registerYour purchase was made on March 15th, 2017, and you were given a complimentary facial treatment at that same location a week laterWithin that week, you have not contacted us regarding any concern for a return/exchangeDuring your facial treatment at the location on March 22nd, you have purchased more items and was aware of the locations' policyYou have contacted Customer Service on March 26th, for a refund request, which we explained could not be processed due to the locations' policy, and offered to exchange the items for a different line with different ingredients, as we carry over different lines, until you are completely satisfied with your purchase, but you declinedAt this point, we are unaware of the condition of the items but are still willing to work with you in order to find the right products for youPlease contact our customer service department to further assist with the exchange

Initial Business Response /* (1000, 8, 2016/01/11) */
We wish to begin by apologizing about the frustration the situation has caused youWe respect your time and understand how frustrating it must have been for you to attend and find out your appointment was canceledWe truly
apologize for our mistake
As this is a very unusual situation, as soon as we read about your experience we wanted to investigate and understand what went wrongAs there are two sides to every story - we wish to share our findings with you
When you came in for your appointment, the store manager at Rosedale was very surprisedAfter all, this is an unusual situationAriel made some phone calls to find out how such misunderstanding happens, and asked you to holdWe are not sure why you would think the phone call was fakeWhen he got off the phone, he kindly explained that there has been a misunderstanding, an honest mistake on our behalf and sincerely apologized to you about double booking your appointment and offered you a gift as compensation
Although we understand how frustrating this situation was for you, there was nothing our manager could do other than apologizing to you and reschedule the appointmentWe understand you are unhappy with the resolution; however, when you refused to discuss the situation in a quiet manner, the manager had to ask you to leaveAt no point the intention was to insult youWe are sorry that the situation had to end up this way
However, since at that point you have used the products you paid for, and the facial was given to you as a gift, credit cannot be issuedWe will happily reschedule your facial at any of our locations and will be happy to gift you for the inconvenienceTo schedule your facial or further discuss the issue, we are welcoming you to contact our customer service at (855) *** or via email at [email protected]
Initial Consumer Rebuttal /* (3000, 10, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It seems as though I am getting blame for something I had nothing to do withBy the way the Facials were not given as a gift it was included in the service (product package) I PAID forIt was made clear to me that once I bought the products it came with "facials"May be this is one of the scams you are promoting to get customers to buy in and later to insult your customers in hopes they give up and move on
I have lost all trust in the company due to the several individuals that hold positions of leadership such as the store owner who insulted me in so many ways and a head of the customer rep Jessica who was overly defensive and didn't care to hear or resolve the situationI had an important work venue to attend the night of the incident and was looking forward to my facialI took time off from my busy schedule at work to get the facial that I scheduled weeks in advance
It is unfortunate the only resolution Gold Elements could come up with was for me to relocate to Mall of America storeBy the way did it ever occur to you the distance and Inconvenience a 45minute drive would cost meI didn't think so, did it ever occur to Gold Element the reason why I chose the location? I am trying to solve this matter in a civilized manner
I am not asking for a full refund, I have 90% of the unused products and most of them are unopened and cealedI am simply asking to get what is owed to me and I will return all the products to Gold ElementsI was insulted when I brought business to youI will take my business elsewhere that knows how to treat their customers with dignity and respect they deserve
If this matter doesn't get solvedI will write to the attorney general's office and make my case thereHope to get this matter solved once and for all!!!
Final Business Response /* (4000, 12, 2016/01/13) */
We are genuinely sorry that you were disappointed of our customer serviceWhen something like this occurs, we want to handle it very seriously to prevent similar situations in the future; we appreciate the opportunity to look into the problem you describe and will take further steps
We want to emphasize that at no point we intended to insult youAs mentioned in our previous response, when you repeatedly refused to discuss the issue in a quiet manner, we did ask you to leave the store, and we wish things didn't end up this way
The facials treatments were given to you as a free gift when you purchased your products, and therefore, cannot be refundedWe will be happy to reschedule your appointment in any Gold Elements Spa you choose, and send you a gift for the inconvenienceTo schedule your facial or further discuss the issue, we are welcoming you to contact our customer service at (855) *** or via email at [email protected]

Initial Business Response /* (1000, 5, 2015/09/06) */
We are genuinely sorry that our customer was disappointed of her shopping experience on May 15, 2015, and we wish to address her concerns
Due to the nature of our products (personal care), cosmetics are fully returnable within seven days of
purchase with the original receiptWe do our best to advise each customer of our policy by putting visible signs next to the cashier, verbally advising each customer, and printing it on each receipt next to the signature lineWe happily provide returns when policy requirements are met
As soon as we heard about the two price offers our customer has received we wanted to look into the problem and understand what caused the confusionOur lines of products can be sold separately, as just the products, but they are also offered as part of our yearly VIP membershipThe VIP membership includes exclusive benefits such as monthly intensive facial treatments and product refills for the entire setOne of our sales people has discussed the VIP membership with our customer and the other sales person had offered just the productsWe sincerely apologize about the confusion and the frustration associated with the situation
We appreciate the opportunity to look into the problem our customer describesWe have addressed the issue with our sales team to make sure they are clearer about our memberships to prevent similar situations to occur in the futureWe are inviting our customer to contact us directly at (855) *** and discuss an alternative resolution
Sincerely,
Jessica ***
Customer Service Manager
Gold Elements
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
During my first visit to Gold Elements on May 15th, I never intended in the visiting the storeI was seated on a bench outside in the mall area feet away and was lured in by a man motioned to me with his finger to come inWhile entering I was overwhelmed by two different representatives telling me all / demonstrating various products on my face and handsDuring this time I was quoted differently by each person and VIP membership and return policy was not discussed in depthThe representatives were focused on telling me personal stories of various missions that they support out of the countryI has never received any documentation listing products pricesI retunred back to the store on two different ocassions and never got a clear answer that I would not receive a customer return for my purchased productsI contacted customer service and did everything they requested to complete my return -this inculded me getting a recipient print off from my bank and emailing pictures to themAfter that I was waiting to get confirmation to return my unopened products and receive my full returnI was denied such action

Initial Business Response /* (1000, 8, 2016/01/28) */
Dear ***,
We are genuinely sorry to hear that you were disappointed of our serviceWe want to take a moment to address your concerns and review our price communication procedure to assure you that we do our best to advise our customers
about the prices of our products
Since we understand misunderstandings can happen, we communicate prices in more than one wayIn addition to verbally telling our customers the prices, each product is listed on the receipt with its priceWhen checking out, each customer must approve the total amount and agree to our return policy on the signing screenOnce signed, the detailed receipt is printed for the customer's records and reviewThe signed copy, however, is for the business's records
As our customer service representative explained, our products are priced in a higher price range than for $We are not sure how such misunderstanding could happen and therefore, needed more information to look into the problem you describedSince you did not have the receipt or the sales person's name at that time, our customer service advised that you resolve the misunderstanding directly with the sale's personNow when you found your copy of the receipt, we are inviting you to contact customer service again and provide that information, so we can look into the problem and try to correct it
For your information, the papers you are referring to are your receipt and the two facial treatment vouchers you got for freeThe spa menu is attached to allow our customers to choose a facial treatment to redeem
Since you disputed the charges with your bank, credit cannot be issued directly at this time, to avoid duplicate transactions and further misunderstandings
We will be happy to address any questions or concerns you have at our 24/customer service line at (855) ***
Sincerely,

Thank you for providing us with the text message conversationOur sales associate did not say we would "refund" any product, she agreed to exchange the opened itemZero Gravity, Incdoes not sell on Ebay or any other internet site outside of their own*** Our business does not compete nor match prices with 3rd party, private sellers on Ebay, or any other internet site who originally purchased through a retailer like usThe products may be used and do not come with the warrantyThe Perfectio+ units come with a lifetime warranty through the manufacturerAs you can see by her invoice, Ms*** purchased Perfectio units plus other products and signature spa facial treatments for $She did not pay $for one unitAgain, we would be more than happy to exchange any open or used product but do not offer refundsWe ask that the Revdex.com see that this is a case of buyer remorse

I am rejecting this response because:
I have sent my refill certificates to Gold Elements for proof and in their last response they stated, "Your refill was printed by the sales associate to be completed by January 28, 2018, and by company regulations, that does not meet the refill program guidelines" This receipt was printed on their cash register/computer by their salesman Don in the Rosedale Salon How can they say it is not legitimate?The year refill guarantee was an incentive for purchasing their products and I might add that it was vigorously encouraged by the salesman Don stated "you buy these products and you will get years of free refills." "Bring in your empty containers when you run out and we will replace them" I was never informed of a limit of refills, nor are there any limitations listed on my refill receipt I have repeatedly asked for a copy of Gold Elements refill policy, with no result.Gold Elements stated that I received many refills from their storeI received ONE refill from Don in the store When they changed there refill policy to mail in only, I sent in my empties They contacted me and said they needed me to send in my original receipt since they do not keep record of customer purchases I sent my original receipt and my refill receipts and they proceeded to compete my shipment, but sent it to the wrong person and wrong address In my previous refill it was not for all the products I purchased, as they claim it was - just the creams since I wasn't out of the serums or Salt Scrub I am very hesitant to believe the accuracy of their records with the chain of events I have incurred.Gold Elements also stated that their products should last - months That is not even realistic when their instructions are to apply twice per day and the product contains less that ounces.Lastly they stated I refused an early shipment I did not refuse the shipment I refused to accept the person on the phone repeatedly stating "this will be your last shipment", because I don't believe that to be rightfully how I was told to believe my refill program worked - even though I have refill receipts printed from their store. To finalize my dealings with Gold Elements and to compensate for time spent in this process without receiving products I previously requested I would like to settle this dispute as follows:Receive Each of the following products in one shipment This shipment will fulfill my refill receipt dated January 28, 2018, with no further product requests.Truffles Eye Cream and SerumTruffles Neck Cream and SerumGolden Salt ScrubOnce again to reiterate my request, if you would like another copy of my refill receipts I will gladly forward them to you.*** *** *** *** ***Forest Lake, MN

Due to the nature of our products (personal care), cosmetics are fully returnable within seven days of purchase with the original receipt on unopened unused itemsServices are non-refundableWe do our best to advise each customer of our policy by putting visible signs next to the cashier, verbally
advising each customer, and printing it on each receipt next to the signature lineWe happily provide returns when policy requirements are metWe checked our records and have not found any emails or calls from the customer to our customer serviceWe wish for the customer to contact us directly at ###-###-#### or email us at [email protected] so we can further assist with her situationWe will investigate her complaint and if she did meet the requirements we will process a refund

We sincerely apologize for her less than awesome experience with our store and have read the complaintOur customer service department has never spoken with this customer directly, only through her boyfriend who called with her while trying to return the productsHe stated that she simply changed
her mind and it was too expensive, so we offered an additional discountHe also stated that the machine she purchased was open and was instructed to return the item for exchangeWe do not escort any customer from our store unless they are threatening and/or irateThe boyfriend was yelling at our customer service agent and the salesperson threatening to "kick his ***" antagonizing the salesperson to come out of the store if they didn't give her a refundWe do not tolerate abusive behavior towards our staffThey were asked to leaveThey took the products and would not exchange the item in questionWe extended our apology to the boyfriend but have not spoken with her directly since we have no contact information for her, only the boyfriendOur policy is very clearly stated on the sales receipts, invoice, a sign next to the register and verbally expressed. Again, we would be more than happy to make sure she has brand new product but do not offer refunds

Dear ***,We wish to address your concerns.First, we wish to clarify your purchase was made on January 28th, 2016, and did not include a refill plan within your receiptWe do offer refill and facial treatment packages-which are included on the receipt upon purchaseYour refill was printed by
the sales associate to be completed by January 28th, 2018, and by company regulations, that does not meet the refill program guidelinesConsidering the situation, we have decided to honor that, and provided you with more than two refills, even though your purchase does not meet our refill program guidelines.Our products last 6-months, therefore we supply refills once per yearHowever, if a customer makes a request to have his refill at an earlier time, we may process his request and advise on how many refills they have leftYou are eligible to receive up to two refills within the time frame that is stated on your receipt, which you have already exceededYou have received several refills at the store since the date of your purchaseOur refill plans have not changedThe only change we were required to make is to handle all refills through our customer service department, and not at the retail locations, in order to keep track of our inventory and to assure customers are receiving their itemsSince then, you have been communicating with us directly and have been receiving your refills (one on July 15th, 2016, which also included a care package due to a delayed delivery, and one on December 2nd, 2016)At the time of your last refill, on December 2nd, you were notified your next refill will not take place until October 2017, which will also be your last refill, and will complete your programOn May 17th, you have called and requested refillsThe sales representative looked through your case and noted that your refills are not due until October You were offered by the sales representative to receive your last refill at this time instead of October 2017, but you refused.Please reply to our customer service email and follow protocol in order to receive your final refill.Sincerely,Gold Elements Team

Dont ever work for these people they aren't worth it nor are theyre products

These people are pure liers and this system is ???? garbage a huge waste of money time and they feed u lies and the same lien lines to tell customers